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“Lovely rooms grumpy staff”
Review of Victoria Hotel

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Victoria Hotel
Ranked #1 of 3 Hotels in Bamburgh
Reviewed January 21, 2010

The good: The room was splendid; luxurious, decorated to a high standard and well appointed. The views out to the castle were lovely. The bar was nicely done, although a bit heavy on the mirrors around the walls but only offered a pretty standard drinks selection. The bar food was ok and breakfast was average. The hotel didn't charge for phone calls either which is refreshing.

The bad: A smattering of miserable joyless staff, notably the manager who managed to take the shine off a nice trip. Some staff were very nice. This one element means the high prices charged are too high, otherwise it might be worth what you pay.

  • Stayed: November 2009, traveled on business
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Thank lightlyTravelledGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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910 - 916 of 972 reviews

Reviewed November 7, 2009

The name put us off, but this hotel is great and the location in the small village of Bamburgh ideal for visiting the many historical sites on the northern coast of Northumberland.
During our stay we dined in both the dining room and pub, both were excellent and good value for money; our room was excellent, although we were advised that not all of them have been updated to that standard, but they hope to complete them all by Spring 2010.
Actually extended our stay as we felt so comfortable and enjoyed the services.

  • Stayed: October 2009, traveled as a couple
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1  Thank AnnenDan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2009

Travelled with 10 friends to play golf and, as organiser, had some fears, having read some of the comments on Trip advisor. Our group, which is made up of individuals used to staying at some very expensive establishments, were, without fail, delighted with the accommodation, friendly staff, value and food. This is a really good hotel and I would recommend it to anyone. Indeed, I feel duty bound to take the wife now!

Seriously, our party has toured all over the UK for 25 years and this was our best location yet.

  • Stayed: October 2009, traveled with friends
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Thank RossCountyMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2009

Thoroughly enjoyable 2 night stay in a nicely refurbished "superior room" with superb views of coast and castle and with excellent bathroom. Food in the brasserie was good and MUCH more than ample! Hotel conveniently situated and front of hotel parking adequate in off peak periods - must be difficult in high season. On the minus side an offer of a hand with the luggage at reception would have been appreciated particularly as two flights of stairs had to be negotiated - albeit the manager whom we met half way on the ascent did offer some assistance - which we refused as we thought we were nearly there!

  • Stayed: October 2009, traveled as a couple
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Thank GrandmaManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2009

Stayed for two nights B&B with one evening meal £350. What a mistake we made not reading trip advisor before going! Room 42 was out of this world-no heating on first night and weak water pressure being its only faults. The rest of the hotel needs a good clean and kick up the b*** Staff are disinterested and the grumpiest people especially the breakfast staff. We had the cheek to ask for a glass of water this morning! The breakfast is of the 'service station' variety and very unimaginative. We were told by the assistant manager there was an alternative menu but were never offered this or indeed saw anyone else having this option. Dinner at night was overpriced and very poor for vegetarians and we thought we'd gone back in time-all we needed was a sign pointing us out going by the staffs reactions to us'You're the vegetarians!' We were told the Manager was on holiday-hope he wasn't staying in The Victoria as he'd be having an awful time! We'd recommend the room in a heart beat but the rest NO WAY!

  • Stayed: October 2009, traveled as a couple
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Thank taylor335
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 28, 2009

Well, that's it really, isn't it. This formerly fine hotel has gone down lots since we last stayed about 9 years ago. The bar's great, mind; the young woman on reception was nice and friendly; um, er, the room was clean; don't ask about the "Brasserie", just take a picnic or eat somewhere else. Oh, and it's overpriced.

It's a real shame, as Bamburgh has everything going for it. I can't tick "Great food/wine" - shame there's not a "Crap food" or "Irrationally Stroppy and Impolite Hotel Manager" option.

  • Stayed: July 2009, traveled with family
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1  Thank rudyrude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2009

We stayed at the Victoria over the August bank holiday weekend. On booking in, the 'welcome' was muted to say the least. Our room had a problem with the sink taps; the strange man on Reception denied there was any problem and did nothing about it. The room was ok, apart from this, but it does seem that they think a bit of designer wallpaper and a few cushions will be enough to justify their £140 a night charge for bed and breakfast.
Dinner was disappointing - little locally sourced food on the menu, and the most disgusting sherry trifle I have ever had the misfortune to order - tinned custard and squirty cream.
Breakfast was an equal let down - brown and white sliced bread and a toaster is not what you expect for £140 a night for two. All in all, I would not recommend this hotel to anyone, as it is poor value for money, the food is disappointing and the service unhelpful. We stayed at the Lord Crewe along the village green after our night at the Victoria. It is much better value, the breakfast was better, and it costs £50 a night less!

Why do the management of the Victoria Hotel not read these reviews and do something to improve the quality of their offering?

  • Stayed: August 2009, traveled as a couple
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Thank scottishladyEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Victoria Hotel

Address: 1 Front Street, Bamburgh NE69 7BP, England
Location: United Kingdom > England > Northumberland > Bamburgh
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Bamburgh
Price Range: $53 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Victoria Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
Set on the delightful village green and overlooked by the magnificent Bamburgh Castle. The hotel offers exceptional standards, where you will experience a personal service and a warm welcoming atmosphere. Our hotel has everything you need for a delightful stay in Bamburgh - from modern en-suite accommodation with LCD TVs, to our relaxing Bar and Brasserie, serving only the best local produce from our region, all our food will be as fresh as the northern breeze, served throughout the day. ... more   less 
Also Known As:
Victoria Hotel Bamburgh, Northumberland

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