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“two night visit”

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The White Swan Hotel
Ranked #5 of 5 Hotels in Alnwick
guisbough
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“two night visit”
Reviewed July 30, 2013

We stayed for 2 nights to visit castle and gardens. which we enjoyed immensely. This is a very old hotel, but kept clean room, spacious bedroom and a good sized bed, plenty of hot water. We ate in Hardy,s bistro the two nights, food good staff hard working and pleasant, no complaints. also very good breakfast. The classic break lodges do very with different offers.

Room Tip: none our room was ok but maybe they have better I don't no
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank allan j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, August 5, 2013
Dear Reviewer,
Many thanks for your feedback on your recent stay with us at the White Swan Hotel in Alnwick. we are delighted that you enjoyed your stay with us and hope we have the opportunity to welcome you back in the future.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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English first
Doncaster, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 23, 2013

Our first night was fine except our Superior Room was supposed to have Fruit, Chocolates,Wine, Robes and slippers and water which were clearly missing. We asked at reception and they duly delivered but a disappointing start. Breakfast next morning was a fiasco! Had to wait approx. half an hour to be seated, not enough staff to clear empty tables and when we did get seated there were no glasses for the juice, no orange juice and no fresh fruit! Not the staff's fault they were clearly run off their feet! Dinner that night turned into another fiasco, there was a power cut in the town, not the hotels fault I know but we were told to sit tight and have a drink in the bar until they could find out any information which they did by trawling the town as they could not ring the services as their phones were down also! Not good! We were then told (after about an hour) that the power would be back on at 20.45 which was too late for us to eat, so as we had paid for our three course dinner we asked if we could have sandwiches which were brought to us and we had a dessert from the menu to follow. I had to ask for a discount the next morning when we checked out because we didn't have a three course meal and were told they could knock £20 from our bar bill which I didn't feel was very acceptable as 2 three course dinners would come to much more than that but didn't argue as just wanted to go home. On the good side the waiters/waitresses were excellent but the management need to wake up. Why were there no back up for the power failure as apparently its not the first time it has happened? Consequently would not stay here again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, August 5, 2013
Dear Reviewer,
Many Thanks for your feedback following your stay at the White Swan Hotel. It goes without saying that we did not meet our usual standards on this occasion without the added complication of a power cut in Alnwick. Which of course did not help matters.
Although this was discussed and an reimbursement was made i would be happy to discuss this further should you wish. I can be contacted directly at the hotel. I hope we have the opportunity to discuss this further.
Regards
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Travelers are raving about these Alnwick hotels

Coventry, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 14, 2013

We stayed here last weekend for a wedding. Many of our relatives had tried to book in but could not get a room (in-laws tried in January!). We thought that we were on to a winner here!

Firstly, there was nowhere to park. Seen this before, you park in the NCP and the hotel pays - NO!!! We had to park in a municipal car park and pay for the ticket.

Hacked off after a six hour drive with delays on the M1 and a terrible accident just south of Newcastle, having dropped the said in-laws at their beautiful country house retreat, we asked about food. Restauarant closed 15 minutes ago, but, to her credit, the receptionist asked chef if he could rustle something up. No. Oh well.... we thought we would eat in the Bistro. Think again, Chef closes this at 21.00, too. We were told we could have a drink though!

We foolishly assumed the Bistro would serve a sandwhich or a bar snack.... think again....not even a bag of crisps or some peanuts! My husband ordered a draft lager, he sent it back. Flat and tasting bad. He changed brands - same again.

He ended up, after a long day at work, followed by a hot and stressful drive, buying a kebab from the shop over the road. There was no room service after 9pm either!

Our 'double' room was ridiculoulsy small (it would barely pass for a single in my experience) and was at the front of the hotel. It was so hot, we had to open the window the 4" it allowed and we had the most dreadful nights' sleep I have ever edndured in a hotel. The noise from the road was intolerable. Boy racers, drunks, police sirens etc and then the 5am delivery vans. The bed was so small that I fell out of it in the middle of the night, rolling over! No room between the bed and the cabinet on one side and the bathroom on the other. No room even for a stool at the dressing table, which was a few inches from the bottom of the bed. Like others, we had an ice bucket, with nothing in it. We didn't even have complimentary water.

In the morning, we asked to be moved. This was not a problem. The staff were very understanding and obliging. I am aware that the hotel is not responsible for street noise, but if they know there is a problem, then maybe they could double glaze the windows of the noisy rooms and install air-con or offer a fan at the least. They did appear to acknowledge that it was hot up there, as if others had complained.


On the plus side, the room and bathroom were very clean. The staff could not have been more helpful and accommodating; they were all very friendly and attended to our requests. We packed our bags and housekeeping took them to a nice room at the back of the hotel whilst we were away. It felt like it was 3 times the size! Coffee table, armchairs, dressing table with stool. Still no water but the ice bucket was there! Still not worth £125, in our experience.

A better nights' sleep was had. Breakfast was the only meal taken and was mediochre on both days. Scrambled eggs and smoked salmon or kippers incurred a £3 supplement ( which turned out to be £3.50 with the VAT - not declared on the menu). The salmon was horrible and the eggs inedible - but like so many Brits, we didn't complain. We just wanted to go home.

Lovely, friendly helpful staff let down by a tired hotel which offers very little for a discounted £125 per night B&B.

We will not be returning, nor would we recommend this hotel to any of our friends.

Room Tip: Ask for one at the back of the hotel.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank yarmiaivlys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, July 18, 2013
Dear Reviewer,
Many Thanks for your recent review. I would like to extend my apologies for the unsatisfactory elements of your stay with us at the White Swan. I do appreciate the fact that you brought this to our attention so that at least we had the opportunity to move your room for you. In terms of our food offering, although our kitchens close at 9pm, selected items on the room service menu are available for 24hrs and this is highlighted in the guest compendium. i am sorry that this was not communicated to you. We have not previously encountered issues with our lager and this requires further investigation. We do maintain the beer lines and equipment on a weekly basis to ensure that we do not have flat or bad tasting beer.
I would be more than happy to discus in more detail should you wish and I can be contacted directly at the hotel.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London England
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 14, 2013

I stayed for 1 night so I could visit Alnwick castle. I also wanted to eat in the famousd dining room. The room was down windy corridors, but I was advised there was an easier way across the courtyard. the food was good and the service in the Dining Room was friendly and professional. I would stay again if I'm in the area.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cookiemartini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, July 18, 2013
Dear Reviewer,
Many Thanks for your recent review. I am delighted that you enjoyed your stay with us and look forward to welcoming you back to the hotel.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Sussex
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 7, 2013

Hotel in good location and my room was ok but the breakfasts and evening meals were not great.
On opening a yoghurt one morning at breakfast I didn't think it looked right and on examing the date saw that it was four days out of date. I think the hotel should supply umbrellas to be used if you are in one of the annexe rooms and it happens to be raining, other hotels I have stayed in do this if you are not in the main hotel.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Janet S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, July 18, 2013
Dear Reviewer,
Many Thanks for your recent review. I am sorry that your food experience in the hotel was not to standard. It is clear that on this occasion we have failed to deliver to that standards that we set ourselves and achieve.
I appreciate this feedback and we will endeavor to ensure that there is not repeat.
Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alnwick, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 7, 2013

Absolutely brilliant.nothing is too much trouble.staff friendly and very helpful.hardy's bistro wonderful menu,quality food,would recommend to friends.handy for local areas of interest,beautiful beaches in this area

Room Tip: We had room two,2single beds joined meant we both had a good sleep without disturbing one another wh...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, July 18, 2013
Dear Reviewer, Many thanks for your recent review. I am delighted that you enjoyed your stay with us at the White Swan hotel and we look forward to welcoming you back to the hotel.
Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marple, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed July 1, 2013

This must be the best location for a stay in Alnwick. It's an easy walk to all the town centre shops, restaurants, etc. and the castle and gardens are only just around the corner. Staff friendly and helpful, especially on reception.
The only disappointment was the breakfast which had probably the poorest choice I have come across in a hotel of this size. We stayed 4 nights so got a fairly good idea of what could be expected. The cooked breakfast was ok and service was quick (too quick on occasions) - however the choice of fresh fruits and yoghurt was very poor. The fruit normally comprised of stewed prunes and slices of fresh water melon and the yoghurts limited to vanilla or fudge (yes, fudge!) The fresh bread rolls were never seen and the croissants limited to some cold mini versions of a croissant. Had we not been on a bed & breakfast deal we would have only taken breakfast once, before going elsewhere.
A few days later we stayed over in a Premier Inn with a Beefeater next door serving a breakfast at half the price and probably twice as much choice.
My tip would be to book room only and go to a local cafe for a value for money breakfast.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James T, General Manager at The White Swan Hotel, responded to this review, July 18, 2013
Dear Reviewer, Many thanks for your feedback on your recent stay at the White Swan hotel. i am delighted that on the whole you enjoyed your stay with us but am of course disappointed that elements of our breakfast provision where not satisfactory. Although it is difficult sometimes to cater for all tastes I do accept that we should consider expanding on our cold breakfast offer. The limited choice of yogurts is not our standard and and a greater selection is usually offered. I am sorry that this was not the case on your visit.
Many Thanks and kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The White Swan Hotel

Property: The White Swan Hotel
Address: 16 Bondgate Within, Alnwick NE66 1TD, England
Location: United Kingdom > England > Northumberland > Alnwick
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #5 of 5 Hotels in Alnwick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The White Swan Hotel 3.5*
Number of rooms: 57
Official Description (provided by the hotel):
Set in the heart of the historic market town of Alnwick and only a stone's throw from Alnwick Castle and Gardens, The White Swan is a charming 300 year old coaching inn that blends its unique heritage with superb accommodation.For generations one of the North of England's primary hotels, The White Swan is probably best known for its Olympic Dining Suite which features the magnificent panelling, mirrors and stained glass windows from the Titanic's sister ship. All 57 bedrooms are designed to an impeccable standard, and Hardy's Bistro, our contemporary, informal dining experience, is open all day for coffee, light lunches and an excellent bistro menu.The perfect stopover en route to Scotland, we're also your base for discovering the famous gardens at Alnwick Castle, and a tour of the very best of the North East with its unspoilt coastline, historic castles and Holy Island, Northumberland National Park and the exciting cities of Durham and Newcastle. Then return to the hotel for a traditional afternoon tea in front of the fire. ... more   less 
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Also Known As:
The White Swan Hotel, Alnwick Hotel Alnwick
White Swan Alnwick
White Swan Hotel Alnwick
The White Swan Hotel Alnwick, Northumberland

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