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“Ignore the last review!”
Review of The Art House - CLOSED

The Art House
Price range: $12 - $42
Cuisines: American, British, Bar
More restaurant details
Restaurant details
Good for: Business meetings, Romantic, Local cuisine, Special occasions
Dining options: Late Night, Dinner, Breakfast, Lunch, Reservations
Reviewed December 19, 2012 via mobile

I have been here a few times, not as many as I would like though!
The staff are one of the reasons I love this place, they are everything you should expect and more, would like to point out that the manager especially is an ambassador to this trade, he will go over the top to make sure your visit is flawless, which is why you should take the negitive one with a pinch of salt! The food is always flawless, and yes chefs do sometimes under cook a steak?? Quick polite mention could of fixed this with no tears! And he would of given your whole party coffee!!!
Back to my visit! Wonderful! That's about all I can say, value for money exceptional, in fact they are underselling their stuff! And staff are tip top!
Wish I had staff like them! In fact I am sure if every business had staff like these guys the country would not be in the state it is now!!!

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Thank farmbakery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (457)
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292 - 296 of 457 reviews

Reviewed December 17, 2012

In all restaurants kitchens make mistakes sometimes and that's OK when the manager tries to correct these or make amendments .... However, in the case of The Art House, when we complained about a dish being undercooked we were told very rudely by the manager that we should have complained sooner rather than at the end of the meal (the diner had not wanted to spoil the dinner's nice atmosphere for everyone round our table) - the manager assumed wrongly that we didn't want to pay for the dish (which was not the case). Instead of engaging in a civilised conversation (we would have been happy to receive a coffee "on the house") we were shouted at from behind the bar - this really spoilt the evening and was embarrassing for us and guests at other tables. Manners are important and we will not recommend this place to friends or guests staying with us in Alnwick in future!!! Give it a miss!!!

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3  Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Art H, Owner at The Art House, responded to this reviewResponded December 19, 2012

Thank you Daniel L for taking the time to leave such a charming review. One would assume that if you found your experience so terrible here at The Art House it would take less than three months after you dined to review. In this time I would have thought your proverbial roses would be dead. As Head Chef and owner of the business I would like to take time to expand upon your actions on the evening, we receive very little complaints in the restaurant and yours sticks out as being rather absurd. The dish in question was a 8oz rump steak, I find your review strange as your complaint on the night was that the steak was "horrible" no mention of it being undercooked. This was also received when the dish was brought back to the kitchen after yourself and your guests had finished eating, with nothing left but a stray chip and a small piece of fat which can only be expected from a steak of this nature. We table check all of our diners not long after they receive food and you were no exception, we are keen to rectify problems but when nothing is raised at the time one can only assume everything is ok. Your problem arose when you were given the bill and were charged for the steak that you ate in its entirety. Manners are important and it would be nice if you could have shown some, instead of shouting off how you used to have your own restaurant and threatening to leave a trip advisor review. When told that the steak was not being removed from the bill your anger showed so much your face resembled the colour of your said roses of the red variety and you shouted across the restaurant "I have to get out of here before I explode". For someone not wanting to create a scene you did a rather good job. So to conclude yes Daniel L next time you are eating out in Alnwick I do suggest you give us a miss. Merry Christmas to all of our loyal customers new and old, we at The Art House look forward to seeing you all over the festive period and in 2013.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 3, 2012

What great food, value and expertly run and served. If in alnwick eat here. Came with a group of friends and we loved it.

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1  Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 3, 2012

Eaten here twice now on holiday both for lunch and dinner.
Near town arched gateway up tiny side alley.
Pleasant service. Warm cosy restaurant with modern arty deco.
Good food. Tasty soup. Excellent nachos. Tasty club sandwiches. Very good homemade chips.
Evening meal good choice of meals all well cooked.
Good value lunch for 4 with drinks & coffees £26.
Happy to highly recommend.

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1  Thank JeffR364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2012

Four of us ate here and we all enjoyed our food. There were some tweaks to the dishes that we requested due to dietary requirements, this was accommodated without an issue. One thing that was dissappointing was the fact that we were not offered an option to have dessert. Yes we should have spoken up but if felt like the waiter/waitress were avoiding our table after the table was cleared, we suspected they wanted to go home; although it should be noted we were not the last to leave just the last to arrive, nor was it exceptionally late! This aside the food was good and reasonably priced so worth a visit if looking for somewhere casual to eat.

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Thank esor666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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