We didn't get to stay at the hotel as after we had placed a booking, answered all the relevant questions and handed over our credit card details we then got a phone call 45 minutes later after we had purchased rail tickets, to inform us that we couldn't book 3 out of the 4 rooms available as one of our guests is a 10 year old. I stated at the time of booking that I was sharing a room with my child yet it took them 45 minutes to decide they did not want us. Not only did I find their manner offensive they also had no regard for the fact that we had now made travel arrangements based on the expectation of a competent and quality service. This is the worst customer service I have had for quite some time.
- Official Description (provided by the hotel):
- A really beautiful Arts and Crafts influenced Edwardian Villa offering luxury 5 Star accommodation. The house is quietly situated in a leafy suburb on the edge of the lovely town of Alnwick. West Acre House is beautifully maintained and decorated in keeping with the style and ambience of the property. A warm welcome is assured to all of our guests. Our rooms are spacious and nicely appointed with quality furnishings and comfortable beds. Tea and coffee tray is provided. We have the benefit of free off road parking for all of our guests. ... more less
- Reservation Options:
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- Also Known As:
- West Acre House Alnwick, Northumberland