I had booked a night's stay through Secret Escapes for myself and our very dear friends to celebrate our joint Anniversaries. To our delight the Talbot Hotel in Oundle was just lovely. Our rooms were very well equipped and I was pleased that our friends were next door. The evening meal was wonderful and there was a really good buz in the restaurant & bar area. The staffs there were very helpful and accommodating, although it was very hot in the restaurant. What was a disappointment though was when we were checking out ~ not quite what we were expecting as we were told that we hadn't paid for our stay. I assured the receptionist that we had and passed her the confirmation, but she was very insistent and my husband had to pay again. When we got home, I had checked and we had paid. I phoned the hotel the next morning and was told that they had reimbursed the money, which was as she said, but what was disappointing was the receptionists attitude when I tried to explain how she had left my husband and I feeling. There was a lame excuse for an apology and dismissed it as if the whole thing was our fault ~ which it clearly wasn't. The receptionist should have checked her records or at least contacted Secret Escapes to verify the transation ID and payment ID that was on my confirmation. What a pity ~ a beautiful hotel, a lovely town, spoilt by the lack of empathy and sincerity from the receptionist.
- Official Description (provided by the hotel):
- The Talbot Hotel, Eatery & Coffee House is a beautiful Grade 1 listed hotel in the centre of Oundle, one of England's most picturesque and unspoilt towns located on a meander of the river Nene. As a former coaching inn the Talbot hotel has been welcoming guests since 628AD.The Talbot Hotel Eatery and Coffee House is proud to house the staircase from Fotheringhay Castle, which is reputed to be the staircase that Mary Queen of Scots walked down to her execution in 1587, leaving a ring impression on the newel post as she was led to the block.Whether you are eating, meeting or sleeping we look forward to welcoming you to The Talbot Hotel Eatery and Coffee House ... more less
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- Also Known As:
- Talbot Hotel Oundle, England