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Premier Inn Kettering Hotel
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Reviews (523)
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367 - 372 of 523 reviews
Reviewed August 12, 2014

Stayed for 1 night In family room. It was a fairly warm day but the heat in our room was unbearable! Due to amount of noise from road couldn't even keep window open over night. Despite being a fan it was the worst night sleep ive ever had at a hotel! We got up early and left to get air!!

  • Stayed: August 2014
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Thank kjelly2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Kettering Hotel, responded to this reviewResponded August 19, 2014

Thank you for your review. It really matters to us that our guests have a comfortable nights sleep, and we guarantee this. We do sincerely apologise that on this occasion we failed to provide this. Please be assured that all your feedback is very important to us as we endeavour to meet all our customer’s needs. We would like the opportunity to investigate further, please email your booking & review details to talktous@premierinn.com and we will be in contact directly. Thank you for taking the time to review our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014

Stopped off here whilst waiting for a coach to take to Harwich. Staff really friendly and efficient. Everywhere was spotlessly clean. Excellent beer garden and children's play area. If we are passing this way again would have no hesitation about stopping here.

Stayed: July 2014, traveled as a couple
1  Thank PhilB505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

My partner and I stayed at Premier Inn, Kettering for one night Friday 11th July. We arrived approx 17:45 but didn't check in until 7pm the member of staff working that night had to check in a party requiring ten rooms to say she was extremely rude would be an understatement!! After she insisted that none of the large party had booked a room (to find they had) we required a taxi to Rushdon hall, she told us we have 3 Rushdon halls and she had no one else attending a wedding that evening so we would need to double check, once getting in the taxi we found there was only one Rushdon hall, she was vile and rude to the children shouting at them to 'keep the noise down' when frankly they were pretty quiet. Our overall experience was ruined by one member of staff and I doubt this will be the only review regarding the customer service received on Friday 11th July!!
Amy & Ryan

Room Tip: Good hotel, Awful staff!
  • Stayed: July 2014, traveled as a couple
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1  Thank Possum2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

This is a superb Premier Inn. The rooms are spotless the staff are professional and accommodating. When booking in you are made to feel nothing is to much trouble coupled with a genuine enthusiasm and a pride in the service provided. Thank you team

  • Stayed: July 2014, traveled solo
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1  Thank BarringtonT4bsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2014

Stayed overnight whilst visiting family in the area. Accommodation and food good. The room was of a good size and the bed very clean and comfortable. Easy access from the main route and excellent car parking.

  • Stayed: June 2014, traveled with family
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Thank Colin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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