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“Not bad, but not the best!”

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Holiday Inn Rugby/Northampton
Ranked #2 of 2 Hotels in Crick
Derbyshire, United Kingdom
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Not bad, but not the best!”
Reviewed March 1, 2013

We were staying for a 2 day business meeting. The meeting room was fine. The tea and coffee facilities weren't great. They'd run out on occasions, and hadn't been changed at one point, as what was left was only just warm. The pastries can and there wasn't even enough for one per person, these problems were copied on both days, morning and afternoon. Lunch was not bad, and the team were very nice, especially when I asked for some apple sauce. The bar staff were friendly too. The room was nice, clean though could have done with the tea and coffee facilities being topped up.My biggest disappointment was breakfast, and not because it wasn't nice, but because I didn't get any!!!!. It had been paid for in full, though this morning, I was on calls from the room, and would not have time to go down to the restaurant, so at 12:10am I put my tray service order form on the door, which was well before the 1:00am cut off point, and was expecting to pay a little more of course, but at least I wouldn't miss breakfast. However it didn't come, and in fact the door hanger was still on the outside of the door in the morning, it had even been turned round, so someone had looked at it but not actioned it. I left in fact with no breakfast because someone in their team either came too early to collect the door hangers, or just completely ignored it. That ruined everything for me. I doubt I'll stay in another Holiday Inn now, as time after time something goes wrong.

Room Tip: Don't leave a door hanger out for breakfast or do not disturb, they ignore them! Radiators were...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank muncher5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rugby/Northampton, responded to this review, March 15, 2013
Dear muncher5,

Thank you for taking the time to share your feedback regarding your stay with us. I am pleased to know that you find rooms clean and our staff nice and friendly. Our staff members are truly the heart of the hotel and we are glad it's being appreciated by our guests. Please accept my sincere apology for the shortcomings you experienced during your stay and for the inconvenience the breakfast may have caused. We are hospitality professionals who pride ourselves on delivering world class service and for that reason, your comments will surely be looked into. I appreciate you bringing this matter to our attention and rest assured, your input will be shared with our management team and rectify any unsatisfactory experiences.

I hope this would not deter you from choosing us again in the future.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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425 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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English first
Birmingham
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2013

I booked a short get away on the internet and paid a prepaid rate for bed and breakfast at only £49.00, we upgraded to an executive room on arrival for an additional £20.00! What great value - you even get free use of the health club and swimming pool!

We booked ourselves into the restaurant for our meal in the evening which was super. The staff were so attentive and the food was excellent, we could not have asked for more.

On check out the young lady on the desk was very friendly and wanted to know what our plans were for the day and if we had a good stay. It was nice to be asked and for the staff to take an interest in us.

All in all I would recommend this hotel to ALL family and friends and will certainly be coming back.

Room Tip: Upgrade to an executive room if available
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  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank CraigGregory91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RUGNH, F&B Operations Manager at Holiday Inn Rugby/Northampton, responded to this review, April 4, 2013
Thank you for taking the time to provide us with feedback on your recent stay. I shall be sharing this with the team at the hotel. We do appreciate your comments, and I am pleased that you would consider us a location to recommend to others.

Kindest regards,

Kyle Wright
F&B Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 19, 2013

Stayed here overnight to attend a friend's birthday party in Rugby. Excellent value for money. After struggling for space in a double room last time we stayed, we booked a room with a sofa bed and this was ideal. The rooms have panels that pull across the windows instead of curtains, giving a bit of a Chinese feel. (Hope we didn't disturb anyone opening and closing them though.) We had a choice of various soft lighting options in the room, which was lovely. As usual, we'd requested a quiet room on an upper floor and whilst it was quite a trek to get there, we we happy not to be disturbed. I noticed that some of the main areas in the hotel may have had new carpets since our last visit. We enjoyed use of the leisure facilities. The young lady who welcomed us to them was so cheerful, friendly, helpful and informative and it was such a pleasure to relax in the jacuzzi watching bunny rabbits hop around in the snow outside. There are separate saunas for the ladies and gents and unfortunately the gents was out of action. However, I was able to have the ladies sauna all to myself and as I lay down, nearly dropped off to sleep once or twice as I felt so relaxed. We weren't able to have fun using the wet swimwear spinner before returning to our room though as it was out of action. Later on, we grabbed a quick snack in the bar area before going out (as we weren't sure what time party food would be available). Very impressed with the swiftness it arrived and the smiles on the faces of the staff. Thought we might have had a long wait as there was a family function happening. As it had snowed quite badly the weekend we were there and I think the hotel would have been extremely quiet had the function not been taking place. Glad it was though, as it added to the atmosphere in the bar. Only ordered a bowl of chips and a drink each but they were tasty and the bill less than I thought it would be for hotel food. All in all a very pleasant stay in a hotel that we shall definitely use again when visiting Rugby.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LittleHTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RUGNH, F&B Operations Manager at Holiday Inn Rugby/Northampton, responded to this review, April 4, 2013
Thank you for taking the time to provide us with feedback on your stay, we very much value the information you have given, and will use this to help further improve on the service we provide. Thanks again.

Kindest regards,

Kyle Wright
F&B Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herstmonceux, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 11, 2013

We had a large family reunion and picked the hotel for its location. We were all very impressed by the staff at this hotel, right from the start the reception staff were totally accomodating and the check in was swift and accurate.

On friday the bar and restaurant staff all were helpful and went out of their way to make sure we had everything we wanted. I agree that hotel prices can be a bit inflated but when the free kids meals were taken into account, it was not too excessive.

Everyone loved the pool, especially the kids.

I'm sure the family would vote to return here again.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed February 3, 2013

I stayed in an executive room and whilst the room was good - room service was poor for £100 a night.

[-] My breakfast was nearly 30 minutes late ! the restaurant and bar is a tad expensive for a 3 star hotel.

[+] Ample parking and nice view if you get rooms across the bridge.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Atul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rugby/Northampton, responded to this review, February 21, 2013
Dear Atul S,

Thank you for writing a review about your recent stay with us. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. It sounds like we fell below your expectations. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, UK
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 23, 2013

This caters for the business traveller...rooms are clean and recognisable from every other hotel in the chain.
Wifi is extra, and expect to pay for an hour what you pay for a month at home.
Far better and cheaper meals are available in the Red Lion in Crick,
Most of the staff are cheery and helpful, but if it wasn't for the Priority Club points they would relie on the drivers of the distribution lorry centre to keep them going.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Road_Warrior_Jnr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RUGNH, General Manager at Holiday Inn Rugby/Northampton, responded to this review, February 6, 2013
Thank you for your review following your recent stay with us at Holiday Inn Rugby- Northampton and shall be passing these on to the departments concerned.Comments such as yours enable us to target areas that are not meeting up to the high standards that our customers have come to expect and deserve and I am sorry for any inconvenience this has caused to you.
Can I also than you for your comments regarding WIFI. Over the last few years we've invested heavily in providing our guests with super high speed, secure internet.
Technically, what sets us apart is the amount of bandwidth each hotel enjoys. So, unlike a basic broadband connection, we're able to guarantee excellent speed, not just for a few of our guests, but for hundreds.
In addition we offer 24/7 technical support should you require any assistance. To make all this possible we do need to apply a sensible charge for internet use.
We value and appreciate your comments and we are currently looking at how we meet all our guests’ expectations on the quality and price of internet’.

We look forward to welcoming you back to Holiday Inn Rugby-Northampton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedfordshire, United Kingdom
Level Contributor
1,309 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 648 helpful votes
Reviewed January 16, 2013 via mobile

Reviewed this hotel a few months back and lamented about the quality of the food

Back today for a business meeting

We had a burger and a Stilton & Mushroom Ciabatta. The food was OK, just feels a bit processed and oven ready and doesnt reflect the price you pay.

The hotel's fine for business meetings as its close to the M1 but I wouldn't use it otherwise

  • Stayed January 2013
    • Location
    • Cleanliness
Helpful?
Thank MJH1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Rugby/Northampton, responded to this review, February 4, 2013
Dear MJH1,

Thank you for your review. All our guest comments are valuable and we consider them seriously in the consistent endeavour to improve the quality of our products and service. It's good to know that out location suited your needs. I will make sure that your comments will be forwarded to the appropriate departments and be reviewed. We hope to have the honor of serving you again should your travels bring you back to the area.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Rugby/Northampton

Property: Holiday Inn Rugby/Northampton
Address: 18 M1, Jct, Crick NN6 7XR, England
Phone Number:
Location: United Kingdom > England > Northamptonshire > Crick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Crick
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Rugby/Northampton 3*
Number of rooms: 90
Official Description (provided by the hotel):
Set in its own grounds on the outskirts of historic Rugby in Crick, the Holiday Inn Rugby/Northampton is a spacious, elegant hotel. Its easy to reach just off the M1/J18. The Holiday Inn Hotel has 90 rooms with High Speed Internet Access and air conditioning; 2 are equipped for special needs and 13 Meeting Rooms. Relax in the hotel lounge and bar and dine here and in the cosmopolitan hotel restaurant. ... more   less 
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Also Known As:
Holiday Inn Rugby/Northampton Hotel Crick
Holiday Inn Crick
Crick Holiday Inn
Holiday Inn Rugby/Northampton Crick, Northamptonshire, UK

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