Firstly the good points - there is a small gym and a pool that is usually quiet. Both are free for residents.
The location is also good if you want to break a journey up - it's only a minute's drive to the M1.
As we were travelling with two children we booked an executive room, this was actually no bigger than the standard room that friends were staying in. The 'extras' you get in an executive room are a chocolate bar and a sachet of hot chocolate on the day you check in, plus a small bottle of shampoo and a small bottle of shower gel. The bath robes that the website promises were not actually in the room. Executive rooms are therefore definitely not worth the extra expense.
Housekeeping had not provided us with any bedding for our sofa bed or for our cot, so we had to ask for that and wait a long time for it to arrive. Our room was adequate, reasonably clean, but for some reason had a set of broken weighing scales in the bathroom. The window was small, making the room a little dark, and the curtains actually hid a wall and window, not just a window.
We booked a rate that included dinner and breakfast. Dinner was standard pub grub served by young waiters who didn't seem to know the menu.
Unfortunately, service at breakfast time was a joke. Management seem to think that having a self-service buffet will mean that guests will need no service whatsoever and that they can economise by having a couple of sullen teenagers as their waiting staff. This approach would work if everything guests might have needed was on the counter, but unfortunately it wasn't.
Among the problems with breakfast were - no staff upon arrival at the restaurant, no tea or coffee within sight, no cutlery or cups on tables, lots of uncleared tables, no plates on the counter for selecting your own hot food, empty fruit bowls that were not replenished quickly, waitresses who would creep up behind you and take your plates away while you were still eating, and, in general, a rotten customer service attitude from the waiting staff. For example we asked for a glass of water for my son because the jug at the buffet was empty. The waitress tutted, walked into the kitchen, brought the water bag and put it back on the counter without saying a word.
It's a shame the service is so charmless because the food is ok - standard big chain breakfast food.
I hope the management employ some older staff, and give them some training so that they can see things from the guests point of view, rather than the current mentality of seeing the act of serving guests as an inconvenience.
One final point, make sure your print out your booking information, especially if it shows that meals are included in the rate you have selected. On three occasions during our stay I saw check-in staff try to charge guests for meals that were included in the room rate they had chosen.
- Official Description (provided by the hotel):
- Set in its own grounds on the outskirts of historic Rugby in Crick, the Holiday Inn Rugby/Northampton is a spacious, elegant hotel. Its easy to reach just off the M1/J18. The Holiday Inn Hotel has 90 rooms with High Speed Internet Access and air conditioning; 2 are equipped for special needs and 13 Meeting Rooms. Relax in the hotel lounge and bar and dine here and in the cosmopolitan hotel restaurant. ... more less
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- Also Known As:
- Holiday Inn Rugby/Northampton Hotel Crick
- Holiday Inn Crick
- Crick Holiday Inn
- Holiday Inn Rugby/Northampton Crick, Northamptonshire, UK