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“Good stop-over place but not a 'destination' hotel”

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The Cleveland Tontine
Ranked #1 of 1 Hotels in Staddlebridge
Certificate of Excellence
Reviewed June 12, 2014

We stayed for 2 nights for a birthday treat. We were contacted before we arrived asking if we'd like to upgrade at a special price, which was nice. The welcome was great and the room was nice (though there were two holes in the velvet chair cover, the room was dusty in places, and the bed obviously used to be a 4 poster and 2 posts have been removed / fallen off!).We were in the Gertrude Bell which is one of the most expensive but also the most noisy - the traffic noise Is terrible. The room literally looks over the A19 which is a very busy road. We had problems with a leak in the bathroom, and with the AC unit but the girl on reception handled it brilliantly: after dinner she showed us an alternative room in case we preferred it as the AC unit still wasn't working. We regretted not saying yes as it was far too hot in the room without AC and impossible to have the windows open - too noisy, so we didn't have a good night. The food is, at best, ok. All sounds like it should be nice but somehow isn't really. Our dishes were either overcooked, too oily, or just a bit odd (e.g. blue cheese soufflé served covered with a sauce of some kind that made it very wet and sloppy). We reserved a particular table for the first evening but when we got there someone else was sitting at it: there had been a 'mix up' which was a shame, On the upside - lovely staff, nice cocktail bar and lounge areas (decor slightly OTT and not to everyone's taste!), good wine choice, very comfy beds / nice bed linen, great big bath and loads of hot water, nice robes in the room, perfectly cooked English breakfast (though I agree with previous reviewers about the too small tables in the breakfast room - bit of a juggling act!), and a good base for seeing the area. So on balance I probably wouldn't recommend it for a special event, but would say it's ok for a stopover. When checking out I asked for the upgrade amount to be removed from the bill given the hassle with a soaking bathroom floor and no AC, which was duly granted - but I don't think I should have had to ask. A final point for people who need to stay in touch with the world - dreadful mobile signal and very patchy wi-fi. Not the hotel's fault but if you're working for example it would be a pain.

Room Tip: Ask for a room away from the A19 unless you can sleep through traffic noise - on a weekday especiall...
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  • Stayed: June 2014, traveled as a couple
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3  Thank seusy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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334 - 340 of 425 reviews

Reviewed June 5, 2014

Stayed here with friends. Put in the Tontine room, which was rather bizarrely decorated with dark green gloss paint and pink walls, but was otherwise fine. Our friends had beautiful rooms - however one of the posts fell off their four poster bed, and was not mended, despite the reception girl being present in the room and commenting on the problem,when it became dangerously loose. We were all rather disappointed with the food, with our main issue being the curious food combinations which meant that we struggled to find dishes we liked. For example the asparagus and egg starter came with potted eels, the lamb main course came with anchovies and a banana tart tartan had pancetta in it somewhere! As one of our party was a vegetarian, it greatly limited her choice of dishes. When we actually had the food, it was no more than average- nothing to actually complain about, but certainly not amazing. Breakfast was a chaotic shambles- we were a party of six squashed on a table that was for four people and as a result had to put most of our cutlery,condiments and toast on a window sill; cooked food was brought out before they had cleared the cereal bowls away, which added to the clutter on the table. We had to ask for bowls for cereals, glasses for juice,extra butter, jams & milk. We will not be returning, mainly due to the unexciting and limited food choices and the breakfast disaster.

  • Stayed: June 2014, traveled with friends
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2  Thank bettypumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2014

We were there for the food, and were pleasantly surprised to find a lovely hotel with excellent rooms (we were in Cameron). There was a lot of space and good facilities - the bathroom was excellent with a separate free standing bath and a good size shower unit. The bed was comfortable and the room was well laid out, with plenty space for clothes etc.
The problem is the location, with the very noisy A19 right outside your window. Although you could keep the windows closed (in fact it seemed difficult to open them at all), it was still noisy, and the aircon while very efficient was also very noisy. If this was in a quiet village, it would rate so much higher.

  • Stayed: June 2014, traveled as a couple
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1  Thank MikePatx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2014

Went to meet up with our 'foody' friends for an over night stay. Rooms lovely, nice firm beds, but its noisy due to the A19 outside. Glazing keeps noise out so opening the windows is not really an option. There is air conditioning but quite noisy so it was a hot and stuffy for sleeping. Lovely bathrooms with robes and toiletries.
We had gone for the nice food but were disappointed. Beware the descriptions and the complex combinations. Beetroot starter appeared as pink gelatinous squares (appeared in different colours in other dishes) and what we think was finely sliced beetroot that tasted of oranges? Some food was lovely (belly pork) and others just not didn't work. Best desert was the simple ice cream.
Breakfast was hard work, no room on the table for anything. Had to ask for everything from bowls to toast. Kipper was bloated and black pudding sweet? Home made jams nice and plenty of tea and coffee. Checking out slow and its very expensive for what you get.

Room Tip: Some rooms have ensuite bathrooms up a flight of stairs above the bedroom. Not for those who strugg...
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  • Stayed: May 2014, traveled as a couple
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2  Thank TinkMorpeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

For may years we have passed the hotel and many times talked about staying on our way to the North. And having read much about the famous McCoys and their eccentric tastes and cooking we really wanted to visit. We have only recently taken the opportunity and of course the McCoys have gone but the flavour of the place remains. The entrance is grand and the reception welcoming. Our room was Coach House spread of two floors but very impressive. Dinner was in the restaurant which has a great atmosphere and refurbished in a way that is in keeping with the establishment. The meal was very good and the service excellent - a pleasant evening. The A19 is busy and I was aware of it some times during the night as at home I can hear nothing therefore perhaps it was a bit of a noisy shock. Nonetheless the breakfast was excellent served in what is almost someone's cosy breakfast room. If the opportunity arose I would stay again without hesitation.

  • Stayed: March 2014, traveled on business
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1  Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland T, Manager at The Cleveland Tontine, responded to this reviewResponded June 3, 2014

Thank you for taking the time to leave a review, we really appreciate getting feedback from our customers. I am delighted you enjoyed your meal and felt that our refurbishment had been a success. Please come back again soon!

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Reviewed May 27, 2014

Years ago used to pass this twice a day when I worked in Peterlee and travelled from Leeds, but never called.

Glad I discovered the refurbished Tontine and stayed for the second night of my wife's birthday. Having stayed in many hostelries around The Dales and The Lakes The Tontine is way above average. Good 'old fashioned service.' Very relaxed atmosphere. Well presented and executed food. The Tontine room is excellent.

Will not go on and on, simply to say " Try it, " you will not be disappointed.

Room Tip: Tontine Room - not inexpensive but worth it.
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  • Stayed: May 2014, traveled as a couple
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1  Thank 49michael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland T, Manager at The Cleveland Tontine, responded to this reviewResponded June 3, 2014

Thank you so much for leaving a review. I am delighted that you finally stopped to try us and that you enjoyed your meal. Come back soon!

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Reviewed May 20, 2014

Had a great time here for to celebrate my Dad's 60th birthday. I loved the decor in both the public rooms and in our bedrooms. Excellent service, very comfortable bed, great cocktails, delicious wine and food. No bad points - I'm already looking for an excuse to return.

  • Stayed: May 2014, traveled with family
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1  Thank millsonhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland T, Manager at The Cleveland Tontine, responded to this reviewResponded May 21, 2014

Thank you for taking the time to leave a review. I am delighted that you had a great celebration with us. Keep an eye on our website for details of some of the great events we have coming up. We look forward to welcoming you back very soon

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Additional Information about The Cleveland Tontine

Address: Nr Northallerton, Staddlebridge, Northallerton DL6 3JB, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Northallerton > Staddlebridge
Amenities:
Bar / Lounge Free Parking Restaurant
Hotel Style:
Ranked #1 of 1 Hotels in Staddlebridge
Price Range: $114 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Cleveland Tontine 5*
Number of rooms: 7
Official Description (provided by the hotel):
An historic Yorkshire Hotel and Restaurant. Fine food and wine,sumptuous overnight accommodation and flawless service in the heart of the North Yorkshire moors. ... more   less 
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Also Known As:
The Cleveland Tontine Hotel Staddlebridge

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