We stayed for 2 nights for a birthday treat. We were contacted before we arrived asking if we'd like to upgrade at a special price, which was nice. The welcome was great and the room was nice (though there were two holes in the velvet chair cover, the room was dusty in places, and the bed obviously used to be a 4 poster and 2 posts have been removed / fallen off!).We were in the Gertrude Bell which is one of the most expensive but also the most noisy - the traffic noise Is terrible. The room literally looks over the A19 which is a very busy road. We had problems with a leak in the bathroom, and with the AC unit but the girl on reception handled it brilliantly: after dinner she showed us an alternative room in case we preferred it as the AC unit still wasn't working. We regretted not saying yes as it was far too hot in the room without AC and impossible to have the windows open - too noisy, so we didn't have a good night. The food is, at best, ok. All sounds like it should be nice but somehow isn't really. Our dishes were either overcooked, too oily, or just a bit odd (e.g. blue cheese soufflé served covered with a sauce of some kind that made it very wet and sloppy). We reserved a particular table for the first evening but when we got there someone else was sitting at it: there had been a 'mix up' which was a shame, On the upside - lovely staff, nice cocktail bar and lounge areas (decor slightly OTT and not to everyone's taste!), good wine choice, very comfy beds / nice bed linen, great big bath and loads of hot water, nice robes in the room, perfectly cooked English breakfast (though I agree with previous reviewers about the too small tables in the breakfast room - bit of a juggling act!), and a good base for seeing the area. So on balance I probably wouldn't recommend it for a special event, but would say it's ok for a stopover. When checking out I asked for the upgrade amount to be removed from the bill given the hassle with a soaking bathroom floor and no AC, which was duly granted - but I don't think I should have had to ask. A final point for people who need to stay in touch with the world - dreadful mobile signal and very patchy wi-fi. Not the hotel's fault but if you're working for example it would be a pain.
- Official Description (provided by the hotel):
- An historic Yorkshire Hotel and Restaurant. Fine food and wine,sumptuous overnight accommodation and flawless service in the heart of the North Yorkshire moors. ... more less
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- Also Known As:
- The Cleveland Tontine Hotel Staddlebridge