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“Fantastic - again!”

Review of The Old Mill

The Old Mill
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The Old Mill
The Old Mill from a distance in spring The lounge
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Excellent
46 reviews
The Old Mill
The Old Mill from a distance in spring
The lounge
The kitchen
Family bedroom
Twin room, 2nd floor
Bathroom, 1st floor
Bathroom, 2nd floor
Studio Theatre at The Old Mill Centre
In the grounds by the beck
The Old Mill from a distance
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Overview
Rental Home -
7 Bedrooms, 3 Bathrooms, Sleeps 20
Richmond, North Yorkshire, England

Reviews from our community

Excellent - based on 46 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
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English first
saraw76
Manchester
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic - again!”
Reviewed April 10, 2018 for a stay in March 2018

This was a return visit for my family and I to the Old Mill Centre - we had another great stay! It was the perfect place to spend Easter weekend with our extended family and we are hoping to now make it an annual trip. I can’t recommend highly enough.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Apr 12, 2018
Thank you for taking the time to write this review. We're so pleased that you enjoyed your second stay with us - and that you'd love to come again. We'd love to welcome you again and we look forward to hearing from you, hopefully in the near future. Take care until then.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lornagrav...
Barnsley, United Kingdom
1 review
“Excellent accommodation”
Reviewed March 6, 2018 for a stay in March 2018

We stayed at the old mill for my husbands 40th and it was the perfect setting. The house was lovely and clean and very well equipped for a large group booking.
The surroundings are beautiful. Will definitely recommend and visit again.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Mar 8, 2018
Thank you for taking the time to write this review Lorna. We're delighted that The Old Mill and its beautiful location suited your needs so well. That's exactly what we love to hear! Happy 40th birthday to your husband once again! We look forward to welcoming you again, hopefully in the not too distant future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suzy59201...
Watford, United Kingdom
2 reviews
“Very special accommodation for large family celebrations and groups”
Reviewed February 15, 2018 for a stay in February 2018

Such an amazing place. Beautiful country location and views but so accessible, by road, train and bus! So much cosy space made for a very warm, relaxing weekend
for everyone. The facilities are exceptional in every way, everything we needed was there and so much lovely outdoor space too. Housekeeping was amazing, everything spotless and spot on. The owners were so generous and kind in all our communications, and went above and beyond to make sure we were happy. There are places where the walls between heaven and earth seem very thin. This is definitely one of them. A very special place .

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Feb 20, 2018
Thank you so much for taking the time to write this wonderful review. We're absolutely delighted that you loved the Old Mill and its surroundings so much and that it met your needs so well. I'll pass on your affirming comments on to the Housekeeping Team who will be so encouraged to hear them - as are we! The Old Mill is a special place and we are indebted to you and all our guests for the care and respect you show during your stay. We hope that you will find another opportunity to stay with us one day soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
pauline59...
Bolton, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
“An amazing house with all you could wish for in a beautiful area.”
Reviewed January 16, 2018 for a stay in December 2017

We have stayed at The Old Mill Centre on two family occasions now, firstly for my mum's 90th birthday and this year for Christmas celebration. The home and surrounding areas are amazing and fulfilled all that we needed for our llarge family. The house has everything you could possibly wish for, a fully stocked kitchen , ample eating area, gorgeous wood burner and on the last occasion a gorgeous Christmas tree. Barbara and Mick are fabulous to do business with, very very helpful and always there to discuss things with. The out building is fabulous for a party with loads of tables and chairs. I would recommend this home to anyone who wants a beautiful, home from home retreat with lots of extras.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jan 19, 2018
Thank you Pauline for your generous, heartfelt review. The whole of our team are absolutely delighted that both our special place and the beautiful North Yorkshire countryside meet the needs of you and your family so well. That's just what we aim for and love to hear! Thank you so much for your booking and your loyalty. We hope to welcome you all again in the very near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
JNoah0119
Newcastle upon Tyne, United Kingdom
1 review
“Our favourite place for retreats since 2013!”
Reviewed December 12, 2017 for a stay in December 2017

We have been going back to the Old Mill Centre every year for our Christian student retreats since 2013! We stayed during winter, summer and spring months and every time it's been amazing. The rooms and facilities are clean and spacious for a group of 20. With hardly any lights for miles stargazing is amazing at night. The separate studio for group activities, services, worship and recreation is the perfect size. There's also table tennis so you can have a midnight tournament.

Barbara is a wonderful host and it's always a pleasure to get in touch with her whenever I start planning our next visit. :)

For anyone looking for a place for spiritual retreat, a large family gathering or looking to spend some quality time relaxing in the countryside with friends and family, its the perfect place to visit.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 20, 2017
Thank you so much for taking the time to write this glowing review! Everyone on The Old Mill Centre team are absolutely delighted - and encouraged! It's always a great pleasure to welcome you and your students and we look forward to seeing you again next year. We wish you (and anyone else reading this review) a very Happy Christmas!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
andreathe...
Northallerton, United Kingdom
1 review
“Excellent location, lovely people”
Reviewed December 3, 2017 for a stay in November 2017

We held my son's 21st birthday party at the Old Mill and had a great time. The owner & all the staff could not have been more welcoming, friendly & helpful. The facilities, accommodation and location were excellent. The party room/studio was perfect for a party with brilliant sound & video equipment & plenty of space for 60 people. I would highly recommend the Old Mill.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Dec 5, 2017
Thank you Andrea for taking the time to write these affirming comments. We're delighted that The Old Mill Centre was everything that you'd hoped it to be for your son's 21st. Thank you for looking after our special place. We look forward to welcoming you or some of your guests back on another occasion.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
jill b
Durham, United Kingdom
Level 3 Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Insulted by the owner”
Reviewed November 6, 2017 for a stay in October 2017
2
people found this review helpful

My review of the Old Mill would have been considerably better if I and my friends hadn’t been so insulted by the owner after our departure. After staying two nights and one full day, most of which was spent in Richmond, we received the most appalling communication that we had left the house in a mess......a mess that incurred three extra hours of cleaning, at a cost to us. This is preposterous. I admit that there will have been some superficial tidying, however nothing out of the ordinary and nothing that required deep cleaning. Surely a certain proportion of the rental cost is factored in for cleaning / tidying. We actually prided ourselves on the condition we left the house. Furthermore, to be accused of using too many toilet rolls is a joke. We are all professional people on decent wages who would not lower ourselves to steel cheap toilet rolls. To be accused of taking toilet rolls home is Incredulous. The communication that came from the cleaners, to the owner, has obviously been taken at face value - were these two cleaners after a fast buck? Also, the owner has twice addressed my friend, who booked the stay, the wrong name. How can we be sure that the cleaners or owner even has the right group of people? My only regret is that we didn’t take photographs of the house as we left -our proof that we did indeed leave the house in a decent state, one that two cleaners could easily have turned round for the next occupants in the appropriate timeframe.

On a positive note, Richmond is beautiful and the house is in a good location, as long as you take your own bucket and cleaning equipment so that the cleaners don’t have to lift a finger after you’ve gone. Oh and be conservative with your toilet roll consumption - every sheet counts!

Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Nov 9, 2017
Thank you for your review following a weekend stay and Halloween party at The Old Mill. We’re saddened that you feel so upset by the observations that were passed onto your group leader from the independent professional cleaning company that we use. The response from the company involved has been: “We certainly were not wanting to insult anyone as it’s our job as cleaners to clean up after people. However on this occasion it was left in a mess compared to how it usually is. Our feedback is how we found it”.

We are currently still in conversation with the person who made the booking and who agreed to the Terms & Conditions [not Jill Carroll who has written this review] and the cleaning company. We are seeking to understand the situation and to find a solution. In almost 10 years of being a centre, we have never had such a conflict of opinion about the state in which The Old Mill has been left. In our view, this review is premature, exaggerated and does not present the full picture.

We have had many lovely, caring guests at The Old Mill who have ensured that the whole centre is looked after with due care & attention, leaving it as tidy as they have found it. Our other reviews on TripAdvisor, including from those guests who return year after year, reflect a mutual concern and trust. We’d like to thank all those guests who have honoured their bond over the years.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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