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“At least as good as we expected”

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Best Western Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“At least as good as we expected”
Reviewed June 2, 2013

Our hearts sank when we followed in a wedding party to check in but we need not have worried. Yes, the wedding was little noisy and the bar busy but the staff never let us feel we were second best, rather they appreciated that there were other guests and found time to make us welcome.

The room was quiet and well appointed for this class of hotel. Everything worked that should have worked, even the wi-fi which is often a but hit and miss.

We didn't eat in but breakfasts were more than adequate and well prepared.

Though of course there were little things which could have been a little tidier or a little brighter but it was very good value with very good staff and as least as good as we expected. .

Room Tip: Rooms to the west avoid any noise from a wedding party.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iamian16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, July 13, 2013
Dear iamian16

Thank you very much for taking time to write about your stay with us.

I am delighted to read that you enjoyed your time with us, I have passed your comments on to all the team.

We always aim to keep our individual guests away from any functions taken place with-in the hotel.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,

Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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621 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • Any
English first
Swanage, United Kingdom
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 2, 2013

Provided flowers on arrival as booked which was good. The spa facility is excellent however the restaurant service and quality lets the place down. We arrived on a Bank Holiday Monday and not very busy in the restaurant. We also had an issue with the Fire Alarm procedures but the manager has advised these have now been reviewed

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, July 13, 2013
Dear Peter P,

It was a pleasure to welcome you back for your wedding anniversary again this year.

I have contacted your personally to discuss your stay and thank you for your feedback which we genuinely appreciate and I am sorry we did not meet some of your expectations.

We are committed to "getting it right " for all our guests and I do hope you will return at some point where we can demonstrate our true capabilities.

Kind regards


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rayleigh, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 31, 2013

We stayed at this picturesque hotel on Bank holiday Whitsun week and expected it to be quite busy but were surprised that it seemed quite quiet although I think it was used by business travellers quite frequently. Anyway we were greeted at reception with a very warm and friendly hello and check in was very painless and pleasant and was offered the usual help with bags and cases.
Our family room was clean, well appointed with kettle and tea making and a large flat screen TV with the usual free views channels, décor wise it was slightly dated and could probably do with a makeover, bed was large and comfortable although our daughter's bed was somewhat basic and not very comfortable which dipped down in the middle and she is very thin! Bathroom looked like it had a recent refit with a lovely Mira power shower which was excellent and much better than some showers we have experienced.
The swimming pool and Jacuzzi were excellent and clean with good facilities including steam room, sauna and foot spa's as well, changing rooms were also very clean and had lovely showers including a "Monsoon" option!
Food in the restaurant was very good, well cooked and very tasty although on our 4 nights of eating the menu was maybe a bit repetitive with some meals being repeated more than twice, a more varied menu would be better, staff were very attentive and well mannered although we seemed to have a different waiter / waitress on more than one occasion.
Breakfast was very good and lots of options available.
Our main moan about this hotel was the Wi-Fi or lack of it! Not once during our stay could we access any connection in our room (no.28) maybe it was because it was in the corner of the hotel I don't know, but when our daughter brought her I pad downstairs in reception or lounge we could then get connected!
I think this problem is something the hotel is aware of and one evening we saw a member of staff trying to reset the terminals in the corridor ceilings alongside the rooms and when we and another guest complained to her about it she said "This Wi-Fi is the bane of my life!" or something very similar, also we noticed at meal times a lot of other guests had their laptops with them and maybe this is because the restaurant was downstairs and very near reception, who know's.....
It could be very frustrating for business guests.
Anyway a few issues to address but overall a nice hotel, well situated and friendly staff.

Room Tip: Get a room near reception for wi-fi!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, July 13, 2013
Dear Phil L

Thank you very much for taking the time to give us your feedback, we genuinely appreciate your kind comments, I have passed on to all the team.

We are investigating how we can improve our wifi system at the moments and hopefully will have a solution very soon.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,

Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 29, 2013

My wife and I spent this afternoon at the Dower House and thoroughly enjoyed it.
I had purchased a Living Social spa deal and we also had lunch in the Storm restaurant. 3 excellent courses and a bottle of red wine was very reasonably priced. The food was lovely and the service excellent. It is a really nice restaurant.
We then headed to the Imagine Spa where we were welcomed by the very friendly staff, given robes and towels and settled in to use the facilities and have treatments. Great little spa, not too busy and the treatments were "immense".
Its just a really lovely place to go and I would not hesitate to recommend the restaurant and the Spa. We did not stay over night so am unable to recommend the rooms.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Boundary4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, May 30, 2013
Dear Boundary4

Thank you for visiting Storm Restaurant at the Dower House recently and for taking the time to write a review. We are delighted that you found the staff helpful and efficient and were equally impressed with the surroundings and your Spa Experience in Imagine, positive feedback gives us all a real buzz.

Once again thank you for your review and we look forward to welcoming you back soon.

With kind regards

Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 25, 2013 via mobile

Stayed for my sisters hen do, we had a full day in Imagine Spa. From the moment we arrived to the moment we left the staff couldn't do enough for us. It was a perfect relaxing way to celebrate and the treatments, facilities and lunch were fantastic. Thanks to all you looked after us really well.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melanie_Thompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, May 26, 2013
Dear Melanie

Thank you so much for taking time to write about your stay with us.

We are delighted to read that you thoroughly enjoyed your time with us, I have passed your comments on to all the team, especially the spa.

Good luck to the happy couple.

We very much look forward to welcoming you back in the near future.

Kind regards

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 22, 2013

We recently had our wedding reception at the Dower House and it was a wonderful day. There was some initial confusion with the rooms but this was soon forgotten about as the Manager Ken and his team excelled themselves on the day and everything ran perfectly. The location of this hotel was great for us as our church (St Johns) is a stone throw away and all of our guests could enjoy Knaresborough the following day. The Spa is amazing, I had two lovely treatments to relax me the day before the wedding. Their is plenty of parking here too. The menu for the wedding was extensive, our guests could choose from five different options. Our only criticism was that the food we received didn't quite live up to the description of the menu, some of the dishes were quite bland in comparison.
Our room (Bridal Suite) was fine, although the fancy shower didn't fully function and a few other guests said their rooms could do with some modernizing but overall the majority our guests were happy. We wanted to say a massive thanks to Ken and all the staff involved in making our special day so amazing!!!!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa82Leeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, May 24, 2013
Dear Lisa & Wayne

Thank you very much for taking the time to give us your feedback. We are so delighted to read that you had enjoyed your wedding day.

Your comments have been passed onto the whole team, positive feedback gives us all a real buzz.

Once again thank you for your review and we look forward to welcoming you back soon and wish you a very happy marriage.

With kind regards.


Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
2 reviews
Reviewed May 19, 2013

Dear Mr Hardy,
I just want to thank you formally for the wonderful time we had at the Dower House last weekend. Our reunion meeting was a huge success, and we received many compliments about the Hotel and all the staff. The service was superb from them all, nothing was too much trouble. The rooms were comfortable and the food was amazing. We all had a great time and would certainly recommend the Hotel to others. Please convey our grateful thanks to all your delightful staff. Of course, special thanks to you personally for your attention to detail and your patience with our requests. It has been a pleasure to deal with you.
I would not hesitate to hold further functions at the Dower House.
Many thanks again,
Most sincerely,
Jen Green

Room Tip: All our party commented on the comfort of their beds.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, May 24, 2013
Dr Green and all our new friends, it was a pleasure having you all stay with us for the weekend.

We are delighted to read that you thoroughly enjoyed your time with us, I have passed your comments on to all the team.

Once again thank you for your review and we look forward to welcoming you back soon.

With kind regards


Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Dower House Hotel & Spa

Property: Best Western Dower House Hotel & Spa
Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
Best Western Dower House Hotel & Spa Knaresborough, Yorkshire

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