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“Old and dated”

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Best Western Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
Coventry, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Old and dated”
Reviewed January 15, 2013

Everything about this hotel is grim and poor,rooms small and dated,no real soundproofing between rooms, food bland and unappetising,wifi didn't,t work in bedroom,bed uncomfortable and room small and depressing and noise from nearby traffic was very bad, staff were friendly and helpful which was the only redeeming feature, will never stop here again, Grim Western not Best Western

Room Tip: Don't stay at this hotel if you want a good nights sleep
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BigAl1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, March 31, 2013
Dear BigAl1966

Thank you for your feedback which we genuinely appreciate and I am sorry we did not meet your expectations.

We are presently refurbishing many of our rooms and it won't be long before they are all of a high standard.

I would welcome the opportunity to discuss your stay with you with as we are committed to "getting it right " for all our guests.

I do hope you will return at some point where we can demonstrate our true capabilities

Kind regards


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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619 reviews from our community

Traveler rating
    230
    191
    102
    68
    28
See reviews for
93
296
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72
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • English first
  • French first
  • Any
English first
Dewsbury, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 8, 2013

We stayed over the Christmas period 2012. We cannot fault the staff the service or the food which was delicious the whole Christmas package was wonderful the only downside for us was our room No 12 was very small and outdated and was above the Storm Restaurant so when the staff started setting up for breakfast we could hear them walking about. I think the reason we were given this room was that originally we were meant to be staing at Grants In Harrogate a sister hotel then a few weks beforw we were informed that we would now be staying at The Dower House Knaresborough. Thee was a small differance in price staying at the Dower House and i believe that was the reason we were given room 12. It was disappointing because the rooms looked lovley on the website. I definately would stay again but would ask for a room that had been refurbished.

Room Tip: Dont have room 12
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gillian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, March 28, 2013
Dear Gillian G

Thank you very much for taking time to write about your stay with us. I am delighted to read that you enjoyed your time with us and I can assure you it was a pleasure to welcome you.

From all of us here at Dower House Happy New Year

Kind regards


Ken Hardy
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Leicester
Level Contributor
49 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 7, 2013

We were a party of six (three pensioner couples) taking advantage of the New Year package.
I would have given it five'blobs' if we had been allocated a better room!
Good points first - the staff were superb; jolly and friendly and oh so helpful. The food couldn't be faulted - very well cooked and presented, with ample quantities.
There is a good pool and fitness room should you like this type of facility
Location is good - Knaresborough is a charming village, linked by an excellent frequent bus service to Harrogate.
Our only disappointment were the rooms allocated - which were older ones which looked very tired. Two of them (10/11) were rather small and over the function room, which meant the noise of the celebrations could be heard well into the wee small hours. Room 3 is larger, but faces the road, and there is only single glazing, so traffic noise is a problem.
Should you plan to stay, request a room from number 20 up - apparently these have been refurbished, and are towards the rear of the property.
The whole experience was very positive, so we will probably return another year, and do just that!

Room Tip: Any room from 20 up would get you a refurbished and quieter room
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank travelling-man38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, March 26, 2013
Dear travelling-man38

It was a pleasure having you join us for the New Year celebrations this year.

Thank you very much for taking time to write about your stay. We are delighted to read that you thoroughly enjoyed your time with us and have taken note of your comment regarding the rooms, we are planning to refurbish 6 of our room in March.

From all of us here at The Dower House, Happy New Year.

Yours sincerely



Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 4, 2013

Really nice hotel, stayed 2 nights room 23. Staff very friendly. Pool small but whole pool/spa area a nice treat for an hour but nothing exciting. Sadly in room 23 could hear the 'whurrr' of a boiler/generator all night so didn't sleep most of night and consequently missed breakfast! Night 2 armed with earplugs much better! Room nice and spacious. Ok place for a couple of Nights - Knaresborough lovely and very handy for York and Harrogate. Odd experience at breakfast day 2- waited for 5 minutes to be shown to a table but no one appeared so selected my own. Was asked to move once I'd started my breakfast as a gentleman stated that table wasn't set for breakfast!! Perhaps the better thing would have been to add the missing settings (cups, jam and a jug of milk) rather than ask the customer to move with her cereal !!
Overall a nice experience and would recommend for short trips to the area but I couldn't find anything I'd rush back for. 6/10

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJQ2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, January 6, 2013
Dear MJQ2012

Thank you very much for taking time to write about your stay with us.

I am delighted that over all you enjoyed your stay, and would like to assure you the points you have highlighted have been addressed.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,

Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed December 30, 2012 via mobile

Just come back from a three day break at The Dower House Hotel - we've had a brilliant time. Our room was huge and the bed was massive - one of the nicest rooms we've ever stayed in ( the only downside was that the bathroom needs updating). The evening meals were of very high quality and the breakfasts were excellent plenty of variation of choice. All the staff were very pleasant and helpful; they couldn't do enough for you. The pool area, sauna & steam room were first class - we had it to ourselves (but it was early in the morning)! Overall we had a great holiday and would not hesitate in recommending the Dower House; we will defiantly go again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChristiP56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, January 6, 2013
Dear ChristiP56

Thank you very much for taking time to write about your stay with us.

I am delighted to read that you enjoyed your time with us I have passed your comments on to all the team positive feedback gives us all a real buzz.

We very much look forward to welcoming you back soon.

Many thanks and kind regards,


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield West Yorkshire
Level Contributor
79 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed December 29, 2012 via mobile

Manager Ken, Lindsey and all staff made our Christmas extra special. We had a large modern room which was spotless and the food throughout our stay was first class.We look forward to returning to this hotel

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, January 6, 2013
Dear Babsrankin

We are delighted you joined us over the festive period. It is always a pleasure when guests leave happy and we very much look forward to the opportunity to welcome you all back in the near future.

Thank you again for your kind comments I have passed on to the whole team.

Yours sincerely,


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed December 27, 2012

We found that Knaresborough has very few places to stay within the proximity of the customer that we were visiting. We only stayed one night on business.

The bar and food was good but I found the rooms extremely outdated and in need of a refurbishment, the staff were friendly at the time of our stay.

Don't expect much from the rooms, plus the door key system was a little bit outdated.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gerwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at Best Western Dower House Hotel & Spa, responded to this review, January 6, 2013
Dear Gerwyn J

Thank you very much for taking time to write about your stay with us.

I am delighted to read that you enjoyed our Bar and found the staff friendly.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Dower House Hotel & Spa

Property: Best Western Dower House Hotel & Spa
Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
Best Western Dower House Hotel & Spa Knaresborough, Yorkshire

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