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“Best Christmas Ever” 5 of 5 bubbles
Review of BEST WESTERN Dower House Hotel & Spa

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BEST WESTERN Dower House Hotel & Spa
Ranked #1 of 2 Hotels in Knaresborough
Huddersfield West Yorkshire
Level Contributor
76 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Best Christmas Ever”
5 of 5 bubbles Reviewed December 29, 2012 via mobile

Manager Ken, Lindsey and all staff made our Christmas extra special. We had a large modern room which was spotless and the food throughout our stay was first class.We look forward to returning to this hotel

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, January 6, 2013
Dear Babsrankin

We are delighted you joined us over the festive period. It is always a pleasure when guests leave happy and we very much look forward to the opportunity to welcome you all back in the near future.

Thank you again for your kind comments I have passed on to the whole team.

Yours sincerely,


Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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607 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • French first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
161 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 bubbles Reviewed December 27, 2012

We found that Knaresborough has very few places to stay within the proximity of the customer that we were visiting. We only stayed one night on business.

The bar and food was good but I found the rooms extremely outdated and in need of a refurbishment, the staff were friendly at the time of our stay.

Don't expect much from the rooms, plus the door key system was a little bit outdated.

  • Stayed December 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gerwyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, January 6, 2013
Dear Gerwyn J

Thank you very much for taking time to write about your stay with us.

I am delighted to read that you enjoyed our Bar and found the staff friendly.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, England
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed December 8, 2012

visited with a friend on 29th Nov 2012 using a Travelzoo deal voucher where we had use of the spa for 3 hours and a 60 min or two 30 min treatments. From the moment we arrived we couldnt fault it. The staff who greeted us were extremely friendly and helpful. We were seated with a drink and given time to peruse the treatment menu which you could choose on the day. We also pre ordered lunch so it could be ready for us the minute we came out of the spa.
There is a pool and jacuzzi, sauna, steam room and ice fountain which was great for cooling yourself down inbetween.
The treatments were amazing..I alwasy try and choose something different that I wouldnt normally have. I chose a Scentao Of Asia massage which involved hot stones and then a Scentao of Asia exfoliation - this involved moving into a different room where you lay on a marble heated table. After being exfoliated they can shower you down whilst laid on the table! My skin felt so smooth for a couple of days after. Can't fault the two therpists Megan and Kerry.
Lunch was lovely. Had a sandwich which comes with salad and lovely dressing and a latte.
All in all was a fabulous and relaxing day. Would definately visit again!

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Biker794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, December 12, 2012
Dear Biker794

Thank you for visiting Imagine Spa at the Dower House recently and for taking the time to write a review.

You have made Megan and Kerry’s day by giving them special mention, we are very lucky to have a great team here at the Dower House Hotel & Spa positive feedback gives us all a real buzz.

Once again thank you for your review and we look forward to welcoming you back soon.

With kind regards & Merry Christmas


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed December 6, 2012

We stayed for 2 nights last weekend.We knew check in was at 3pm but we arrived earlier.Asked if we could park in the car park - no problem. Spent a couple of hours wandering round Knaresborough. Were pleasantly surprised to see our room had a 4 poster bed.Very comfortable room - pleasant nights sleep. Staff very friendly - welcoming wood fire on returning from the chill outside. Breakfast was good with plenty of choice. Made use of the leisure facilities.Would definitely come back.

  • Stayed December 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Taras T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, December 12, 2012
Dear Taras T

Thank you very much for taking time to write about your stay with us.

I am delighted to read that you enjoyed your time with us I have passed your comments on to all the team positive feedback gives us all a real buzz.

The log fires are certainly a welcome sight after a day exploring our beautiful town.

We very much look forward to welcoming you back soon.

Many thanks and kind regards,


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basingstoke, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 3, 2012

We stayed for 2 nights last weekend. Our room (Room 2) was clean and comfortable. The en-suite had recently been refurbished and had a good sized shower.

We were unfortunately kept awake on the first night by the family in the room above who had no control over their children. Reception were very apologetic and called the room to ask them to keep the noise down but it carried on until 1am and then started again at 7am. We were then treated to the children running around the restaurant throughout our breakfast until the staff told them off. The receptionist offered to move us to another room for the second night but we decided to stay where we were as the family had checked out.

There was a good selection at breakfast with hot options all cooked to order and delicious. A good selection of Sunday papers was available in the bar/lounge area. I also used the gym which is well equipped but ran out of time to use the pool or spa.

Service throughout was very friendly and efficient and I would stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, December 12, 2012
Dear Vickers

Thank you very much for taking time to write about your stay with us.

I am delighted to read that you enjoyed your time with us, I am sorry you were disturbed while with us from our little guests, I do hope it won’t deter you from returning.

We very much look forward to the opportunity to welcome you back in the future.

Many thanks and kind regards,

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, England, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed December 2, 2012

We booked an evening at the hotel for a group of 20. We were looking for good food, good atmosphere but didn't want the usual disco Christmas party night.

We had a lovely private room which was very festive with lovely Christmas music playing in the background. We were greeted with a glass of bubbly which was then followed by a lovely 3 course meal finishing with coffee and mince pies. We had pre ordered prior to the day and on the tables were name places with our orders. This meant that we had very quick and efficient service. The staff are all so nice, helpful and friendly.

Thank you so much for a great evening and we look forward to returning.

  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Charlotte B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, December 12, 2012
Dear Charlotte B

It’s always a pleasure to welcome you back to the Dower House & having you join us for the start of the festive celebrations was a great boost to all.

We are all delighted you and your friends enjoyed your night.

May we take this opportunity to wish you a merry Christmas & a prosperous 2013.

Regards


Ken Hardy
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Preston, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed November 29, 2012 via mobile

Booked a spa break with my best friend and decided to stay here due to great spa package and location. How disappointed we were. Firstly the spa was taken over by the managers sisters birthday party with 16 guests! No room to sit in the relaxation room and only a 30 minute treatment available when they all had 2 or 3 treatments each! A little biased i think. We felt like we were in the way and despite the efforts of Francesca this didn't meet our expectations. The hotel well We booked a superior room and had received some e mails from Megan on reception prior to arrival so we had high expectations, how wrong we were. The room was awful! Shabby and out dated but to top it off no shower working so we had to go back to the spa for a shower before dinner! Outrageous. Food was average but nothing exciting. Complained in their morning but had to barter with the manager for a discount off the room. Won't be rushing back, stayed in nicer £29 premier inns not £290!

  • Stayed November 2012
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank wpfitzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KenHardy, General Manager at BEST WESTERN Dower House Hotel & Spa, responded to this review, December 12, 2012
Dear wpfitzy

Thank you for your feedback which we genuinely appreciate and I am sorry we did not meet your expectations.

We have emailed you personally and look forward to discussing your stay with us
as we are committed to "getting it right " for all our guests.

I do hope you will return at some point where we can demonstrate our true capabilities

Kind regards

Ken Hardy
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Dower House Hotel & Spa

Property: BEST WESTERN Dower House Hotel & Spa
Address: Bond End, Knaresborough, Harrogate HG5 9AL, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate > Knaresborough
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Knaresborough
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Dower House Hotel & Spa 3*
Number of rooms: 29
Official Description (provided by the hotel):
BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more   less 
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Also Known As:
Best Western Dower Hotel
Best Western Knaresborough
Knaresborough Best Western
BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire

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