Just stayed here for the weekend with my in laws. My father in law is disabled and we needed a disabled room with a wet room bathroom. We rang the hotel direct and booked this room. Unfortunately when we arrived we were told this room was already booked. The hotel could only offer us a downstairs room with no disabled facilities. It was very difficult to decide what to do as my parents in law were looking forward to a very rare break away, but it was going to prove very difficult and risky for them to stay. They decided to risk it and we stayed. It meant moving a table in the room so he could get in and he was unable to shower for 2 days. Not ideal but the alternative was to take them home which we really didn't want to do.
The rooms are very tired and in need of a complete update, particularly the bathrooms. Ours in room 4 was really poor. If it was in my house I would be ashamed of it.
On the plus side the food was very good, and the staff were all very helpful, particularly Jonathan. The public rooms are all very nice and well decorated.
On checking out we were given £100 discount to compensate for the mix up with the booking which we felt was fair.
- Official Description (provided by the hotel):
- BEST WESTERN Dower House Hotel is as full of character as it is convenience, when you're not enjoying a good nights sleep, you can relax in our recently refurbished Imagine Health & Spa with a swim, treatment or work out.You'll not only enjoy the sights and sounds of the traditional market town of Knaresborough, but also the opportunity to take in beautiful river walks and historical landmarks such as Mother Shiptons Cave and the Castle ruins ... more less
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- Also Known As:
- Best Western Dower Hotel
- Best Western Knaresborough
- Knaresborough Best Western
- BEST WESTERN Dower House Hotel & Spa Knaresborough, Yorkshire