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“Very unimpressed, arrogant, poor service”
Review of The Star Inn

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The Star Inn
Ranked #1 of 2 Harome B&B and Inns
Certificate of Excellence
Derby, United Kingdom
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very unimpressed, arrogant, poor service”
Reviewed January 31, 2011

Waited for this break for a long time with eager anticipation but i arrived to find a stunning location and excellent surroundings but not matched by the quality of service and lack of appealing hospitality. The place lives on its past reputation and is not deserving of the acclaim it has had. The food was fussy and complicated and the customer care was at times arrogant and unfriendly. I would not venture back to this hotel.

  • Stayed November 2010, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank GMH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Newcastle upon Tyne, United Kingdom
Level 6 Contributor
188 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed January 28, 2011

We stayed here as part of my partners Christmas present and it was bliss.

We both work long hours with very early starts and we felt totally relaxed in the dark and cosy wooden oak laden settings of the 'hotel' just across the road in the sleepy village or Harome.

Our room had a spa bath and Molton Brown goodies for use and as a soothing touch Classic FM was playing out as we arrived. It was perfect. Traditional decor with homemade cookies left for us as well as tea and coffee making facilities and fresh milk at turn down service.

The bed was big and comfy with loads of pillows....and there was a small flat screen TV mounted on the wall too for late evening relaxation.

The lady who showed us to our room was very friendly and helpful and made us feel most welcome. The honesty bar is a nice touch and setting by the fire with a glass of wine was such a treat.

The breakfast - to die for!!!! The best I have ever seen or had. Great choice of the freshiest food - eat all you can that's my advice! There's hot and cold food and the way everyone sits for breakfast on a round table is a friendly touch.

We did hear some noise of people coming in late at night and a bit of creeking around but thats to be expected in a small hotel and it did not spoil our very good nights sleep one bit.

  • Stayed January 2011, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Amy_Lea_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverley, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 2, 2011

We took five rooms in Crosslodge to celebrate our Golden Wedding with three family generations.Our afternoon greeting getogether was in the 14th century bar with champers,pressies,cake and bonomie.Later we had a private dining room for a Michelin worthy dinner,utterly splendid to the last crumb.
The accommodation in Crosslodge was lavish,very sizeable rooms and swish bathrooms.There was a replete honesty bar in the magnificent spacious lounge.The breakfast was served around a circular giant table and again the food had extensive choice,hot and cold.
This was a break of superlatives to be remembered as a huge treat for evermore.Even the bill was a pleasant surprise.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jcarling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 1 Contributor
3 reviews
Reviewed November 22, 2010

We have just come back from The Star Inn. We travelled as a group of friends for a birthday get away. We took the whole of Cross House Lodge and it worked brilliantly. I had read a few negative reviews before coming away and was concerned. When we arrived though, the welcome was warm, all of the bedrooms were cosy, clean and very comfortable. Everyone was happy. We ate in the Pub on the first evening from the Al a carte menu. The food was superb. We all raved about it and the restaurant was beautiful. The wine and service were excellent as well. After a very long walk the following day, we dined in Cross House Lodge. The setting was magical and again a very good evening was had. The food again was fantastic, although perhaps not quite as amazing as the food in the pub.
Very comfortable sleep - the only thing disturbing us was the noisy rooster in the paddock next to our room - he was up too early for out liking.
Overall, we all had a fantastic stay and would recommend it. Easy to get to from London by train.

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moomin45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockton-on-Tees, United Kingdom
Level 3 Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 17, 2010

This was our 2nd stay at the Star Inn, the first being in 2007 where we were blown away.

This time we stayed in the Garden Shed, the cottage down the road from the pub/restaurant. The cottage itself was wonderful – small, cosy, nice big bed, corner bath, kitchen area, and a sitting area with hi-fi.

A DVD player is supplied along with DVDs which is a nice touch.

There were a couple of differences since our last stay – the toiletries provided were not Molton Brown anymore, and the luxury hamper was not as substantial as before – notably missing was the smoked salmon and the cheese, however a quick call to reception and this was rectified, with the explanation that it was always getting wasted, but it was then brought up with no charge.

We had a table booked in the restaurant for 8:30pm. We headed to the bar around 7:30 and found a table and had a few drinks. The bar is cosy and has a very friendly atmosphere. The staff were superb there, and the drink selection very good.

Our meal was superb, as last time. Brilliant service, excellent choice on the menu. I kept it simple and went for the black pudding and fois gras starter, the rib-eye steak and then one of the most mouth wateringly good cheese selection ever.

After the wonderful meal we retired back to the bar for a couple of more drinks then headed back to the room.

Amazing stay once again, and the only thing missing was the good quality toiletries really. Total bill for the room, meal, and drinks came to around £285 (+tip) which I didn’t think was bad at all for the level of service and the quality we received.

Looking forward to our next visit already!

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zeeberino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shipley, West Yorkshire
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 12, 2010

We went to stay at the Starr Inn for my husbands birthday as there was a special guest chef evening (Paul Heathcote) in the restaurant and we thought we would treat ourselves and stay over.

The service was very good, once we had found reception (a few more signs would be helpful) we were shown to our room and everyone was very polite and helpful. The hotel is a beautiful old farmhouse complex and had some really lovely features-if you are like me, you will appreciate this place if you shy away from the big corporate chains who all look the same.

We stayed in room 7 which is in a little annex with room 8-i bet it would have been lovely to sit out in the private garden but it was blowing a gale so we stayed indoors! The room itself was very charming and finished to a very good standard. It is in a very traditional style without being dated in any way. The bed was very large (if a little hard for my taste) and the bathroom was very well appointed. There are some lovely little extras such as homemade biscuits and some squashes which look homegrown. There are full tea and coffee services which is always appreciated (and with only fresh milk) but no mini bar-I had asked for there to be champagne in the room and this was perfectly chilled when we arrived.

We also ate at the Star Inn, which is across the road (we were late because we werent really sure where to go, so again a few signs maybe?) and the food there was very good indeed. I had read some poor reviews of late but I was definitely impressed. I think the only thing that was lacking maybe was that once the meal had been served (it was a set menu on this occassion and thw whole room had the same thing at the same time) the servers disappeared. We weren't asked if we wanted coffee and had to hunt comeone down for some port. . It was a lovely touch to have both the head chef and the guest chef talk us through the meal, ingredients and cooking processes and also they came round to chat to all of the guests. I would be intrigued to go again and see what level everything was up to but this night was very good

I dont think there are many additional facilities, but you dont really need them. The villages in the area are lovely and the scenery is great. Failing that, the less adventurous could just stay there and eat great food and sit in the cosy bar area.

Overall this is great place to go, it is very romantic but would also be a fantastic place for a group or family. Highly recommended

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatWarner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level 4 Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 12, 2010

We stayed at the Star for one night in room 3 - billed as a bath with a view - suppose that's true once you look past the car park and bins outside the kitchen. The room has a window beside the bed which overlooks the public lounge/bar - not great for privacy and you can hear everything going on in the bar late into the night. The room is also above the kitchen so clanging and banging from 7am. Certainly not worth the £170 price tag, Positives were the food - breakfast was good and dinner at the Star was excellent, but wouldn't recommend it as a top notch boutique hotel.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sammy064Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Star Inn

Property: The Star Inn
Address: High Street, Harome YO62 5JE, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harome
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Harome
Price Range (Based on Average Rates): $$
Number of rooms: 8
Also Known As:
The Star Hotel Harome
The Star Inn Harome, Yorkshire

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