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“Lovely views”

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Reighton Sands Holiday Park - Haven
Ranked #1 of 13 Specialty Lodging in Filey
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Lovely views”
Reviewed January 3, 2014

Stayed here beginning of august 2013,wasn't happy with location of our first caravan,it was next to the laundry block and staff were constantly having fag breaks right outside our window,reception staff were only to happy to help and gave us a another caravan which happened to be bigger!lovely sea views in a lovely location,not much to do on site,but if your willing to travel there is lots to do,filey is just up the road as is scarbrough,bar overpriced and did get very crowded in the mash and barrel,but overall a lovely clean site.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank chellebow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, January 6, 2014
Hello there thank you for taking the time to leave a review of our park.

I am pleased to read that the team were helpful in re-locating you when you were unhappy with the location of your first holiday home. It sounds like this made your holiday with bigger accommodation and lovely sea views – perfect.

We offer a good range of entertainment and sports and leisure activities for all the family to enjoy but if you do feel like a day off park we are ideally situated within easy reach of the lovely seaside towns of Bridlington, Filey and Scarborough which are well worth a visit!

We hope that we get the pleasure of welcoming you back sometime soon.

Kind regards
Lesley Thurwell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (133)
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English first
Brentwood, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 28, 2013

We stayed at the Reighton Sands Holiday Park for one week for Half Term at end of October. We stayed in a prestige caravan 2 bedrooms which was ok for a family of four. Luckily it has heating as the time of year is a bit cold. The caravan was fine. There was a stain on sofa which spoilt the look of it but everything else was fine. We visited the lovely beach which can be reached via a steep pathway from the park. We visited Whitby and York Railway museum whilst staying there. Both attractions were good. The park itself didn't offer much for our 13 year old but was fine for our younger child at 8 years. The park has a handy shop and generally the park is kept clean and tidy from what we saw, so no disappointments there.

Room Tip: The more expensive caravans are the nicest ones and some have a slight seaview. We had a slight seav...
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pippa08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, December 7, 2013
Thank you for taking the time to share your thoughts on our park.

I am pleased that the prestige accommodation you were allocated was satisfactory for you and your family. The additional heating provided in these holiday homes adds that little extra comfort during the colder months which helps to provide that ‘home from home’ feeling.

It’s great that you got to visit the beach and also found the time to check out some other local attractions. We are ideally situated within easy reach of some lovely seaside towns and villages if you feel like a day out.

In the main an enjoyable break which we hope you will repeat sometime in the near future.

Kind regards
Lesley Thurwell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 17, 2013 via mobile

This was our first visit to haven having stayed previously in a park resort and Haven was head and shoulders above it. Caravan was excellent so clean, spacious. Facilities modern and clean. Children and us enjoyed lazy river. Entertainment good and food good in the restaurant. Don't expect a big kids indoor area and my one complaint was the outdoor play area was good but there was nothing for under fives outside at all. Security on the front of entertainment complex were so friendly and made a real fuss of the children. Beach was idyllic if a little steep. Now looking at haven sites in Cornwall,

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, November 18, 2013
Thank you for your super 5* review

How wonderful to read that you found your first visit to Haven Holidays head and shoulders above your previous holiday provider. This is fantastic news and we’re thrilled that you chose Reighton Sands as your holiday destination.

It sounds like you made the most of the facilities we have to offer and even got to try out the lazy river with your children. This was a new addition to the park for 2012 and has proved very popular with our guests.

The children’s play park outside of the Mash & Barrel is good fun but for the little ones there is a smaller play area around the back of the complex near touring area 1.

All in all a fantastic holiday! We hope that we get the pleasure of welcoming you back here after you have tried some of our other sites.

Kind regards
Lesley Thurwell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 13, 2013

been now twice this year invited by friends, great position , good facilities especially for children , the star bar is where kids are put first , lovely sunday lunch and fish and chips . a really great get away

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bottom_james895
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, November 16, 2013
Hello there thank you for your sweet review.

We really do value our returning guests and it’s great that you love us enough to visit more than once a year. Please also pass on a huge thank you to your friends for inviting you here and giving us the opportunity to show you our wonderful park.

We would love to welcome you back for another great break away.

Kind regards
Lesley Thurwell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alloa, United Kingdom
1 review
Reviewed November 4, 2013

This is the second year we have visited Reighton Sands for the October break in our touring caravan. On both occasions we have found the toilet/shower facilities to be very clean and well kept thanks to the lovely husband and wife team who look after them. The showers are cosy and warm thanks to the underfloor heating (an essential in the cold October weather). It is an ideal place for exploring as Filey, Bridlington & Scarborough are within easy reach and York is only a mere 40 miles away. We would recommend this park to anyone looking for a family holiday. We will definitely be back next October and may even treat ourselves to a static caravan!!!!

Stayed October 2013, traveled with family
Helpful?
Thank laini69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, November 16, 2013
Thank you very much for taking the time to tell us about your holiday.

I’m thrilled that you enjoy our site and find our touring facilities suitable for your needs. Our lovely touring wardens work hard to keep everything in order for our guests so I know that they will be pleased that this is not going unnoticed.

We are extremely grateful for your recommendation to others as this is the best feedback we could possibly receive.

We look forward to your return next October and whether it be in your touring caravan or one of our statics I’m confident it will be another great family holiday!

Kind regards
Lesley Thurwell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WEST YORKSHIRE
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2013

Arriving at the park on Monday the 28th Oct . We have been to this park on lots of occasions before and felt very let down on this occasion. We had a issue with our prestige caravan so went to reception and was dealt with by the assistant manager, who we found extremely rude and non helpful. our complaint was then taken over by the park manager who tried his level best to rectify her rudeness, we were moved accommodation.

The mash n barrel was clean apart from men's toilets that we the only let down. We were served by a lovely young woman called Megan who nothing was too much for her, she was polite , well mannered and very helpful. the chip shop worker Aaron was also very polite as were some of the other staff members on park. We found security very helpful also. the shop was a little expensive this visit but prices go up we guess.

Having stayed here before a few times we felt rather let down by the member of reception staff who in our opinion needed to be taught how to talk to customers in the proper considerate manner.

To be fair not a bad park as most members of staff are nice and its close to the beach. But we wont be going back to this park in a hurry.....

Room Tip: Don't book the prestige as we found from looking at another guest caravan, which was a deluxe...
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LUCI O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, November 16, 2013
Thank you for your review of our park.

It seems that for the most part you enjoyed your break and received great customer service from much of the areas used. Being a regular visitor who has stayed here many times before I am sure that part of what attracts you back to us is the friendly helpful service you receive from all team members. With this in mind it would be a shame if you considered not returning to Reighton Sands particularly as this was just one small portion of an otherwise great holiday.

We are very sorry that you were unhappy with the service you received this time but would love for you to come back so that we can reverse your current opinion and hopefully continue to provide you with wonderful family holidays.

Kind regards
Lesley Thurwell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 2, 2013

We stayed here at the end of the season but still found the staff and the site to be very inviting. It has a lovely beach which is at the bottom of a very steep hill, however you can actually get all the way to Filey on the beach when the tide is out.
The campsite is dog friendly and the entertainment for all the family is really fun.
My only fault with the place was the lack of comfort of the double bed and the duvet wasn't really wide enough for 2 people so I would advise that you take your own duvet.
The site is clean and there is 24/7 service available for any problems.

Room Tip: Take your own duvet
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kazclarkson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reighton Sands H, Guest Relations Manager at Reighton Sands Holiday Park - Haven, responded to this review, November 4, 2013
Hello

Thank you for posting this review of your recent stay here at Reighton Sands

I’m so pleased to read that you found the team on park to be very inviting – I know that they all do as much as they can to make sure that our guests receive a great holiday experience, even if the season is coming to an end.

I hope we get the chance to welcome you back again next year.

Kind Regards
Nicola Campbell
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Reighton Sands Holiday Park - Haven

Property: Reighton Sands Holiday Park - Haven
Address: Ghyll Field, Filey YO14 9SH, England
Phone Number:
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Filey
Amenities:
Bar / Lounge Beach Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #1 of 13 Specialty Lodging in Filey
Hotel Class:4 star — Reighton Sands Holiday Park - Haven 4*
Number of rooms: 200
Official Description (provided by the hotel):
A family holiday park set on a fantastic clifftop location with views over Filey bay. Direct private beach access to 5 miles of sandy beach. Indoor and outdoor pools, free entertainment, restaurants, supermarket and 9 hole golf course. ... more   less 
Also Known As:
Reighton Sands Holiday Park Hotel Filey
Reighton Sands Holiday Park - Haven Filey, England

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