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“Fantastic wedding venue”
5 of 5 bubbles Review of White Lodge Hotel

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White Lodge Hotel
Ranked #2 of 3 Hotels in Filey
Certificate of Excellence
Cleckheaton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic wedding venue”
5 of 5 bubbles Reviewed November 11, 2012

My wife and I got married on Saturday 4th August in Filey. We had booked and planned for the wedding for two years. Sue and members of her team at the White Lodge were nothing but helpful and courteous in every instance. E-mails and the many phone calls were always answered and advice given.
My wife stayed the night before the wedding and was helped in every way to ensure that the day before wasn’t stressful. On the morning all the guests were given a delicious cooked breakfast which they all commented on and my future wife’s whims were met.
On arrival from the church the guests were met with their drinks and we were able to enjoy the garden and seating area outside because of the wonderful weather we enjoyed that day. The meal which was: tomato and basil soup, chicken and vegetables, Mediterranean vegetable lasagne and apple crumble and custard were lovely and everyone commented on this. I was especially delighted when my dessert showed up; a huge bowl of apple and crumble and custard! Sue had remembered that I said I loved that pudding.
The evening reception was brilliant too, everyone had an amazing time. The buffet was delicious and there was enough for everyone.
The White Lodge Hotel was a perfect wedding venue for us and we are extremely glad that we made the choice. We can’t thank Sue and her lovely team enough. We’re looking forward to returning for our year anniversary!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Thomas_Earnshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, November 16, 2012
Thomas and Julia thank you so much for allowing us to help you celebrate your special day. We all look forward to welcoming you back to The White Lodge Hotel

Kind regards

Sue Wagstaffe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • English first
  • Any
English first
Cambridge, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 28, 2012

7 of us have been to White Lodge for 2 consecutive years for a few days walking, this year was as good as ever. The rooms are excellent, service and food superb. We will certainly return again, many thanks for making us welcome.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank terry r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, October 29, 2012
Thank you so much for your kind comments. We look forward to wellcoming your party back to The White Lodge Hotel soon

Kind regards


Sue Wagstaffe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 bubbles Reviewed October 7, 2012

We stayed in room 32, it was very dated even the TV appeared to be about 20 years old and I thought the bed was the hardest and most uncomfortable I have ever slept on, and we have a firm mattress at home and so used to a firm bed. The bathroom was very clean.and the location was really nice. We stayed for a wedding and reception which went well the buffet and the cooked breakfast were very good We had a discounted room for the wedding at £100 couple for B@B I thought it was to expensive for the quality of room althought we had a good view of a slated roof.
I may not be back in Filey but if I am I would stay elsewhere

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank william s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, October 12, 2012
Thank you for taking the time to give us feedback on our performance. Whilst it is never pleasant to receive poor reviews it is only in this way that we can drive the business forward and improve.

You will be aware that both the bride and the groom, whose Wedding you attended, were employed by the Hotel until recently before their Wedding. Wedding invitations had already been sent and rooms in the hotel booked when they left our employ but to save them further embarrassment we allowed them to continue with their Wedding at the preferential staff rate for both catering, room hire and accommodation. We are pleased that you enjoyed their day.

Whether staff or not it is our policy to levy a flat tariff on all rooms for events where the whole hotel is booked. Event organisers usually find this the easiest method of approaching the issues. In this instance the Bride and Groom allocated the rooms to their relatives and friends and provided the Hotel with this allocation some months before their Wedding Day.

We currently have three grades of room – Delux Sea View, “Midship” and "Club Deck". Room 32 is an entry level “Club Deck” room and is advertised with restricted view. I can only apologise that the room did not meet your expectation and we have taken on board your comments with regards to its facilities

Kind Regards

Sue Wagstaffe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Yorkshire England
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed August 27, 2012

We stopped at The White Lodge last August for a short break and decided to do so again this August ,if anything it was better than last year we had a seaview room which was lovely especially as the weather was kind to us .It is not the cheapest place in Filey but if you want a comfortable hotel in the best area in Filey choose this one

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank algarveaddict
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, August 31, 2012
Thank you so much for your kind comments. It was a pleasure to welcome you back to The White Lodge Hotel and we hope to see you again soon

Kind regards


Sue Wagstaffe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wakefield, United Kingdom
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed August 17, 2012

we visited the white lodge for an evening meal. the waitress was the loveliest person, very accomodating and had a good relationship with the kitchen too. we find it difficult to eat out as a family, fussy child, fussier husband, adventurous me but this place managed to tick all our boxes. thanks..we're coming again.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank helen h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, August 18, 2012
Thank you so much for your kind comments. We hope to be able to welcome you again soon

Kind regards

Sue Wagstaffe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 2, 2012 via mobile

I stayed here for two nights for my daughters wedding. It was more than I ever expected and the staff were wonderful with everyone. The room was lovely and comfortable and made me feel at home. The food was amazing and I had a thoroughly excellent time. They all did my little girl proud and I couldn't have asked for more.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Pam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, August 4, 2012
Thank you for your kind comments. We are pleased that you enjoyed your daughters special day

Kind regards

Sue Wagstaffe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 2, 2012

We hired the White Lodge for our wedding reception in June. The planning was seamless and everything we wanted was catered for with ease. Sue was wonderful in catering for all our needs and making us feel special. On the big day we could not have asked for more. The food was excellent, the staff were friendly, efficient and professional and the decor was traditional yet immaculate. All the fine details were taken care of and we really did have a stress free day. We stayed in the bridal suite on our wedding night and the room was lovely - clean and comfortable. From start to finish the whole team went above and beyond what we ever expected and all our guests echoed our sentiments. Thanks to everyone at the White Lodge we had the wedding of our dreams. We are now looking forward to our first anniversary so we can take advantage of the complimentary meal in the restaurant and taste the wonderful food once again!!!

Stayed June 2012, traveled as a couple
Helpful?
3 Thank Ian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhiteLodgeHotel, General Manager at White Lodge Hotel, responded to this review, August 4, 2012
Thank you so much for taking the time to post a review. We are pleased that you enjoyed your day and thank you for allowing us to share it with you

Kind regards

Sue Wagstaffe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about White Lodge Hotel

Property: White Lodge Hotel
Address: The Crescent | North Yorkshire, Filey YO14 9JX, England
Location: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Filey
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Filey
Price Range (Based on Average Rates): $$
Hotel Class:3 star — White Lodge Hotel 3*
Number of rooms: 20
Official Description (provided by the hotel):
The White Lodge Hotel is located on the cliff-top with panoramic views overlooking Filey Bay. Close to the town centre, golf course and tennis courts, it is an ideal location for a relaxing holiday, wedding or business event. Many of the 20 bedrooms have stunning sea views whilst others have beautiful garden views. Each room is en-suite with digital TV, free Wi-Fi, coffee/tea making facilities and hair dryers. We have a family suite and several rooms that can accommodate children. All rooms are accessible via a passenger lift. ... more   less 
Reservation Options:
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Also Known As:
White Lodge Hotel Filey, England

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