I read lots of good reviews before we booked Crathorne Hall so maybe our expectations were too high. It is certainly an impressive building with well kept grounds and friendly staff. All the food we had was well presented and appetizing but we had a misunderstanding with our afternoon tea. It was including in our package and we were expecting sandwiches, cakes and scones but were informed we were only entitled to scones and tea, if we wanted anything extra we would have to pay for it. Our booking confirmation just stated we had a package so I had no way of checking what was included. I had queried this when I got the booking confirmation and was told they just send out a generic confirmation to everyone regardless which package has been booked. I found this rather odd at the time but was assured the hotel knew what we had booked. Anyway we had the tea and scones and the scones were delicious. The room overlooking the grounds was all set for afternoon tea and was quite busy when we arrived. We were asked if we had booked a time but no one said we needed to. We had booked a time for dinner but not for the afternoon tea. We were shown to a different room which was no where near as nice as the room where everyone else was having their afternoon tea so I ased if we could have ours there. The staff member then took us to the better room and removed a reserved sign from one of the tables.
Our evening meal was good as were the pre dinner canapes served with a glass of sparkling wine. Drinks were at the top end of what I would expect to pay in a hotel of this class at over £8 for a glass of wine.
We were really disappointed with our room having booked an upgrade we were expecting it to be much nicer. The bathroom was small with nowhere to put anything, not even a hook to hang a dressing gown. The tiles were cracked and the grouting round the bath was black. I couldn't believe it was so bad after all the good reviews I had read so I have taken a photo as I wouldn't believe it myself it I hadn't seen it. We had a limited supply of toiletries, unlike our friends who has supposedly the same grade of room. Their room was much better with a much better selection of toiletries, a huge roll top bath and seperate shower cubicle, unlike ours with the shower over the bath. I know it is an old building and all the rooms are individual but there was a big difference between the two rooms and they should never have been in the same category.
When we checked out we noticed we had been charged for afternoon tea which we had already paid for in the package. We were charged for the full afternoon tea including cakes and sandwiches which we had been told we were not entitled to. The receptionist did take the cost off but it made me think we should have has the full selection not just the scones.
- Official Description (provided by the hotel):
- Built in 1906, with captivating views of the Leven Valley on the edge of the Yorkshire Moors, Crathorne Hall is at once grand and stately, warm and welcoming. Owned by the Dugdale family until 1977, the hall has played host to politicians, courted royalty and delighted socialites over the decades. Yet despite moving in stately circles, the house has stayed true to its roots as a place of entertainment and relaxation. Now it is yours to explore. Enjoy an overnight stay in one of our 37 bedrooms (17 of which have recently been refurbished following a £4 million restoration of the Hall's East Wing), plan your perfect day and take over the hotel for your wedding or inspire your delegates with our meeting facilities. ... more less
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