We were 2 couples staying for a pre-Christmas week-end. Hotel, reception & reception staff were wonderful (usual Premier Inn staff!), but the small restaurant was understaffed (or untrained staff, couldn't tell), we had a disappointing dinner & a disastrous breakfast. The breakfast was the worst we have ever experienced in the Premier name; staff didn't know what they were doing, unkempt & not very clean looking waitress, who huffed & puffed her way through the entire experience! No tea, coffee, napkins, cutlery etc. etc..... I did, however, write to Premier Inn and they were very apologetic, refunded our money and promised to look into the matter. It won't put us off using Premier Inn as they are 'usually' fantastic! Let's hope this was just a glitch!!
- Official Description (provided by the hotel):
- A quieter stay within striking distance of the Jorvik Viking Centre and the York Designer Outlet ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Premier Inn and Agoda so you can book your Premier Inn York South West Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn York South West Hotel Bilbrough
- Premier Inn South West