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The St. James Hotel Grimsby
Ranked #9 of 10 Hotels in Grimsby
Staffordshire, England
Level 5 Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Get what you pay for. ”
Reviewed January 15, 2014 via mobile

I visited for 2 nights on business so the hotel was booked by my employer. On looking at the reviews I was a little concerned.

I think this is a classic case of getting what you pay for.

Was the room & the hotel clean? Yes it was.

Did the room provide the necessary, eg bed, bathroom, TV, heat? Yes it did.

Was there a decent breakfast available? Yes there was.

Was there an acceptable & reasonable value evening meal available? Yes there was.

We're the staff helpful & friendly? Yes they were.

Ok, there were a few issues. The decor is very dated. The carpets are very bright & very worn. The carpet extending to the walls of the lift was a bit too much!

On my first night, the service in the restaurant was very slow, it was easy to hear the staff saying they'd never known such a busy Monday night. By my reckoning there were no more than 9 tables occupied. It was certainly a number that should be easily catered for. Maybe communication between the front desk & the kitchen could be improved? This is also evident at breakfast. With less than 30mins breakfast time left, there is still a large amount of hot food on the buffet, some of which has clearly been there sometime. I can only assume this goes to waste every day.

Second night in the restaurant was fine, but only 2 tables occupied.

During my first evening meal, kids outside the hotel were hammering on the fire escape door. The staff noticed & acknowledged this but nobody did anything about it.

During my second meal, there was a Welshman talking very loudly on his mobile phone in the bar area. The content of his call was clearly not suitable for all (his language & views on the funeral of Ariel Sharon were particular highlights!) Again the staff must've noticed this but took no action.

My room was clearly (from looking at other photos on here) one of the more dated. The bath had a few chips in & around it, what I assume to be an overflow pipe stuck out with a rough edge above the bath taps. The bed was very soft & evidently been there sometime, as had the bedding.

As other reviews have mentioned, the noise outside at pub closing time is quite disturbing. Arguments, vomiting, swearing & belching were all evident!

The car park is very difficult to find, especially in the dark. There doesn't appear to be any signs from the main road & if not familiar with the area this can prove tricky.

The wifi was very hit & miss, more miss during my stay. The internet device I was using often said I was connected to a wifi network that had no internet connection.

Having said all this, the location is unbeatable if you need to be in the centre of Grimsby.

One final question, is this a hotel that provides all the basics, if in an unspectacular manner, that requires some modernisation, but most of all is one of, if not THE cheapest in Grimsby?

Yes it is.

Stayed January 2014, traveled on business
Helpful?
Thank Bearoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, February 13, 2014
Dear Guest,
Thank you for taking the time to leave a review of the St. James Hotel. Unfortunately we are a town centre hotel and have no control of what goes on outside. Quieter rooms can be requested.
We are in the process of changing our evening menu and a booking system has been introduced to help prevent waiting times. Can I also add, all of our meals are cooked to order and certain dishes take longer than others.
We are continually updating rooms within the hotel, all of which now have duvets rather than the previously reviewed blankets.
Paul Grantley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (84)
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  • English first
  • Italian first
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English first
UK
Level 6 Contributor
112 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 1, 2014 via mobile

I booked several weeks in advance for a room for New Years Eve and at the time of booking I checked that the room had a walk in shower as my wife is disabled ... I was assured it had. We arrived mid afternoon and were efficiently checked in. When we got to the room it had an over the bath shower totally unsuitable!! We returned to the reception but we're told that no rooms had a walk in shower.The reception offered to find us an alternative elsewhere but this would have meant a taxi in and out of Grimsby something I wanted to avoid hence booking this hotel! She offered us another free drink and eventually a room reduction of £10 which I accepted. The hotel is very tired and Corus need to invest significant sums of money to bring it up to standard. I have my doubts as to whether the hotel meets legal requirements regarding disability. We stayed here solely for convenience as we were booked for a New Years Celebration at Abby's. Without the hardworking lady on reception our experience of the hotel would have been totally negative. Satisfactory if unspectacular breakfast. doubt I would ever stay here again!!!

Stayed December 2013, traveled as a couple
Helpful?
3 Thank Alidav84uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, January 3, 2014
Dear Guest
In response to your recent comments we are saddened that you feel you have been misguided regarding disabled facilities
in the hotel. We can only state that we do not have such facilities and do not advertise this in any way.

We assure you that our front of house, team are trained to make all potential guests aware of this fact and the facilities that we do offer.

The hotel does meet legal requirements as stated above, unfortunately we do not offer this facility and when guests call the hotel we explain and then it is left up to the guest to make their own decision.

We appreciate your comments regarding the duty receptionist in trying to rectify your issues and we would like to apologies for any inconvenience caused.

Yours sincerely



Paul Grantley
General Manager
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Travelers are raving about these Grimsby hotels

Grimsby, United Kingdom
Level 6 Contributor
128 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed January 1, 2014 via mobile

My husband booked us into here for New Years Eve as it was close to where we were going....never ever again!
I'm disabled and we were told that they had walk in showers in the rooms so that was fine, when we arrived and went to our room I found it to have a bath in the bathroom (no shower) went downstairs to ask to change our room only to be told 'we don't have ANY disabled rooms' I was astounded that in this day and age this could happen. We were offered £10 off our room and the lady on the desk couldn't say sorry enough times.
This hotel is stuck firmly in the 70s and should be raised to the ground and built to today's standards.

Stayed December 2013, traveled as a couple
Helpful?
1 Thank 827SharonH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, January 3, 2014
Dear Sharon
In response to your recent comments we are saddened that you feel you have been misguided regarding disabled facilities
in the hotel. We can only state that we do not have such facilities and do not advertise this in any way.

We assure you that our front of house, team are trained to make all potential guests aware of this fact and the facilities that we do offer.

The hotel does meet legal requirements as stated above, unfortunately we do not offer this facility and when guests call the hotel we explain and then it is left up to the guest to make their own decision.

We appreciate your comments regarding the duty receptionist in trying to rectify your issues and we would like to apologies for any inconvenience caused.

Yours sincerely



Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, United Kingdom
Level 6 Contributor
231 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed December 18, 2013 via mobile

I only arrived very late and then left immediately after breakfast so experience is somewhat limited. However, a few things did give cause for comment. First, the free drink on arrival was a nice touch that I was not expecting. Second, the bed was quite small. This was not too much of any issue being solo, but I would not have been comfortable sharing the small double with my wife. Third, breakfast - the same old buffet service with comedy eggs and cardboard bacon. For a single night it was fine at the price.

Stayed December 2013, traveled on business
Helpful?
Thank Izvor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, December 23, 2013
Dear Guest
Thank you for your feedback regarding your stay at the Hotel. I was dissapointed to read your comments and can assure you that this will be taking up with the team. In regards to the beds there are all a standard size 4.6ft double bed. The breakfast we offer is alway recommended highly by many guest so i was shocked to read that the breakfast was not up to standard. I will investigate the issues you raised.
I thank you for your comments and i hope you will visit again so that we can reassure you that this is not the nromal standard we offer.
Thank you
Paul Grantley
General Manager
Kind regards
Paul Grantley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 9, 2013 via mobile

As someone who works away frequently, I stayed at the St James for a few nights whilst working in Grimsby. I have to say that for the price, I was very impressed. It was one of the most affordable hotels I have stayed in and I had a very enjoyable stay.

The hotel was slightly dated but clean and tidy. My room was clean and spacious and the food was lovely. The team on reception were lovely and very approachable. Overall, for the price, I was very impressed and will stay again in the future!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jessicat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, December 11, 2013
Dear Guest
Thank you very much for your review regarding your stay here at the St James Hotel. I am very pleased to read that you’ve had such a positive experience here with is, I will pass on your feedback to my team as I am sure they will be very pleased to hear of it.

Thanks again for taking the time to review us and I look forward to welcoming you again in the future.
Kind regards
Paul Grantley
General manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 7, 2013

We stayed at St James's hotel this week on the day of the horrendous winter storm. The hotel was booked through a Woucher deal. This included evening meal and breakfast. We found the hotel to be Value for Money. Our room was clean and everything we could wish for, the bed was comfortable. Although old fashioned in the respect that the hotel provided sheets and blankets rather than a duvet. The hotel is centrally positioned for shopping and there are a few watering holes close by. The restaurant provided a comprehensive menu and the food was enjoyable both at dinner and breakfast. All in all we had a good overnight stay at the hotel and I would recommend this hotel to anyone thinking of booking a stay.

Room Tip: Room 108 is at the front of the hotel overlooking St James's church.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bigmac53Bolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, December 11, 2013
Dear Guest,
Thank you for your review of the St James Hotel, I am pleased to read that you had such a positive experience even in such adverse weather conditions.
My staff will be greatly encouraged by such positive feedback about both the cleanliness of your room and your enjoyment of the meals and menu in the resataurant.
Thank you again for your feedback and I do hope to welcome you back here in the future.
Kind Regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level 4 Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 6, 2013

We frequently stay in hotels with groupon etc vouchers and this was a great choice! So yes they have a problem with noise from people rolling out of the pubs in the early hours but wouldn't you expect that in a town centre! Get a room at the back and you won't hear them.
The food was lovely and the staff the same. No internet but who minds for one night. We would stay again.... Great if you are on a shopping trip... 100 yards to shopping centre.

Room Tip: Ask for a room at the back!
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank spornny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PEG80, General Manager at The St. James Hotel Grimsby, responded to this review, December 11, 2013
Dear Guests

Thank you for your review regarding your stay at the St James Hotel. It is uplifting for you to describe us as a ‘great choice’ and incredibly encouraging for my staff to be complimented, as well as our food!

Unfortunately our internet was down due to a technical issue at the suppliers end – it is thankfully rectified now.

Grimsby is a lovely town and does have many shopping outlets which are well worth a visit as I’m sure you will agree.

I thank you again for your comment and hope to welcome you back here again in the future.

Kind regards
Paul Grantley
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. James Hotel Grimsby

Property: The St. James Hotel Grimsby
Address: St. James Square, Grimsby DN31 1EP, England
Location: United Kingdom > England > Lincolnshire > Grimsby
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #9 of 10 Hotels in Grimsby
Price Range (Based on Average Rates): $
Hotel Class:3 star — The St. James Hotel Grimsby 3*
Number of rooms: 125
Official Description (provided by the hotel):
For four decades The St. James Hotel has been in the heart of Grimsby's town centre providing accommodation, food & drink for visitors. With friendly and efficient staff who are always on hand to help. ... more   less 
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Also Known As:
The St James Hotel
St James Hotel

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