We stayed at this hotel on the 3rd of August 2013.
We booked a family room because we had taken our granddaughter away for a couple of days and it looked stunning from the web site the price was reasonable for bed and breakfast but on entering the hotel we found the Decore in need of a facelift we were given our room key on the third floor and went up to the family room.
On entering the room we found it rather tight with a double and singl bed the bathroom was very cramped and using the toilet with the door closed was a near impossibility. We showered and got our 3 year old granddaughter ready for. Bed then the noise started, it was boom boom boom boom which to say was loud was an understatement on ringing down to reception thy apologised and said it would be turned down.
An hour later the music was still loud which then prompted me to go down to see the duty receptionist he once again apologised and said he would ask the duty manager for a room transfer but all they could offer was a double room with a single bed squeezed in this was not acceptable so he told me that the music would be turned off at 11pm but once again it was not too be as I said to the duty manager who in their right mind would make a family room for children over the top of a disco and bar it was absolutely ludicrous with this I went back to the room and tried to settle our granddaughter down.
My wife rang reception at 11.20pm to say the music was still playing and loud as ever once again we got apologies and were now told the music wasn't coming from the hotel so many excuses and nothing done.
The room was stifling hot we tried to open the window only to find it would open approx an inch which didn't help there was no air conditioning so the have a nice night from the receptionist was a joke.
On the good side the next morning we went for breakfast and this was of a fantastic quality.If only someone had used COMMON SENSE and put the family room away from above the bar area our stay may have been enjoyable.
- Official Description (provided by the hotel):
- For four decades The St. James Hotel has been in the heart of Grimsby's town centre providing accommodation, food & drink for visitors. With friendly and efficient staff who are always on hand to help. ... more less
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- Also Known As:
- The St James Hotel
- St James Hotel