A family celebration nearby led us to spending a night at the Kingsway in Cleethorpes. After all, the reviews looked favourable.
We quickly found the secure covered carpark for which the hotel charges a nominal fee, which is fair enough. After carrying our bags through the hotel to the reception, we had to wait for what seemed like an eternity while a group in front of us were arguing who should pay for their bar meal. "Let me pay!", "No - Let me!!" etc. At the hotel reception? A chap who looked like a porter/concierge arrived and our hopes rose momentarily, but he was more intent on circulating round the hotel, spreading the latest news from England's world cup game, leaving us with the giggling receptionist.
Eventually we had our key, and headed upwards until we reached the top floor, which clearly has been refurbished as all the colours suddenly became neutral.
Into our room and I must say, for the money it was excellent. A long bright attic room with a grandstand view of the Cleethorpes seafront, and the estuary beyond. Again, lots of neutral colours, nice bed, tea & coffee facilities (albeit a bit mean on the tea/coffee allowance) and a super big telly to watch the remainder of the England world cup match on. Bathroom was nice & modern with a couple of small niggles not worth going into at this price.
Unfortunately, everything fell apart the next day as our breakfast experience proved to be the difference between a quite positive and utterly negative review of the Kingsway..
Breakfast was advertised as 07:30 - 09:30. To us, that means if we arrive at 09:20 we should expect the same standard of breakfast and service as if we were arriving at 07:45. We were on a rare day's holiday after all.
We went to sit close to our relatives, at a table which was laid with cups and saucers (ie not for dinner with wine glasses etc), but we were approached by a grim faced dinner lady who clearly trained at the school of 1950s seaside landladies. There was no "Good Morning, did you sleep well?" instead we were greeted with: "No, you can't sit there". We had to sit at a table "laid for breakfast". She ushered us to the other end of the virtually empty restaurant to a table which had clearly already been used. There was a saucer sized coffee stain on the cloth and the table wasn't properly set. Cutlery missing, no butter or marmalade... etc etc She was SO unfriendly and we were so taken aback we just went along with it! Seconds after we'd helped ourselves to some fruit from the sparse buffet the dinner ladies discussed loudly that they should start clearing the buffet away: "it is 9.25 after all".
Our cooked breakfast arrived, and with it came an unrequested bottle of ketchup - plonked in front of us. The cooked food was just OK. Stale coffee came from a jug which had been sitting on the coffee machine for a while (but we were thirsty). No choice of toast - we were given white, take it or leave it. Throughout our meal various members of staff came and went, having loud conversations across the length of the restaurant about their social lives. We felt like uninvited guests in a staff social club, and laughingly found ourselves speaking in hushed tones. At 9.30 prompt one of the dinner ladies disappeared and the other went to sit at a table in the corner for a cup of tea with the receptionist (obviously on a break). Fair enough, everyone is entitled to have a break, but surely the paying guests shouldn't then be ignored? For a coffee refill, we had to take our cups across to the machine before she belatedly got up to offer us more coffee. Meanwhile no attempt was made to clear our dirty plates while we ate our toast.
At no time during breakfast or while we payed our bill were we asked if everything was OK. There was no possibility of having a friendly conversation with anyone, they just weren't interested. We have rarely before experienced such apparent contempt for paying guests.
The hotel website describes first class service and superb hospitality. The owners need to practice what they preach and invest in some proper 21st century hospitality training for some of their staff, in particular the unfriendly breakfast waitresses. Also, at no time were we aware of any management presence, which perhaps explains a lot. Get the basics of hospitality right, and this hotel could be so much better.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline and Booking.com so you can book your Kingsway Hotel Cleethorpes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cleethorpes Kingsway Hotel
- Kingsway Hotel Cleethorpes England