Booked the restaurant a month in advance paying deposits and pre ordered food for 13 people only to be told the night before our 5 year old wasn't able to go because they don't serve children after 7-30 even though we had pre ordered off the children's menu a week before. After complaining about this and stating that it was a family meal for my sisters 21st birthday they was prepared to make an exception just this once. My mother went to the restaurant earlier in the day to take balloons and table decorations and cakes. It had been snowing so we all arrived at the restaurant at 8 our meal was booked for 8-30 and sat down paid for a round of drinks and waited patiently the assistant manager came to us at 8-25 to tell us that the previous table had arrived 45 minutes late therefore we would have to wait at least 45 minutes for them to finish there meal. W said we wasn't prepared to wait as wit =h it being her 21st birthday she had arranged to meet people who had travelled from London and Manchester to see her. The assistant manager then offered us 2 bottles of wine on the house which would barely give everyone a drink and to be waiting 45 minutes. My father then said the table before us should have been told they would have to leave as the table had been booked but he said he wasn't prepared to ruin their evening but obviously he was quiet happy to ruin ours. I contacted the manager on the telephone but after informing her this service wasn't good enough she told us we should be happy to get our deposits back and then put the phone down on me. Absolutely disgusting. we left and had to get a takeaway. 21ST birthday ruined and the customer service was disgusting. I will advise everybody to no go there.
- Official Description (provided by the hotel):
- Newly refurbished boutique hotel, in the heart of the seaside resort of Cleethorpes. Close to all amenities. Category winners of restaurant of the year 2006, 2007, 2008, 2009, 2010. ... more less
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- Also Known As:
- Dovedale Hotel Cleethorpes
- The Dovedale Hotel And Restaurant Cleethorpes, England