On Friday 18th December we went to the Dovedale Hotel for a meal to celebrate our Niece's 21st Birthday -this had been arranged for many weeks and we had been told that we would eat at 20.30. We arrived at 20.00, got a drink and waited to be seated. After a while we were told that because our table was being used by another party, who had arrived late, we would have to wait at least 45 minutes. The duty Manager told us we could have 3 bottles of wine why we waited. A heated discussion ensued because we had a 5 year old with us to celebrate his Auntie's 21st Birthday and the duty Manager apologised but was not prepared to offer a suitable solution. At this stage we were told that we either had to wait or they would refund our money. We spoke to the owner on the phone and her attitude was you have had your money back what is the problem. It is inconcievable that a restaurant would book 2 large parties to use the same table on the same night. So did they double book or was the intention always to delay our meal so that they could increase their profits? We had pre booked our meals so you would imagine they would have been prepared for us to eat at 20.30 - did all that food go to waste? The thing that was most disappointing was that on one of the busiest nights of the year the owners and Hotel Manager were not available and the impression was that they did not give a damn about their customers but just wanted to take the money. Not a place we would ever visit again.
- Official Description (provided by the hotel):
- Newly refurbished boutique hotel, in the heart of the seaside resort of Cleethorpes. Close to all amenities. Category winners of restaurant of the year 2006, 2007, 2008, 2009, 2010. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, TripOnline SA and Orbitz so you can book your The Dovedale Hotel and Restaurant reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Dovedale Hotel Cleethorpes
- The Dovedale Hotel And Restaurant Cleethorpes, England