We are a family of 4 with 2 young children, 7 and 7 months. We stayed here Monday to Friday during half term in Oct 2013. There were quite a few things wrong and niggly that really put us off.
When I booked, I didn't realise that I had been charged for my 7 month old for his Entertainment Pass, even though they say they do not charge for under 5's. I queried this when we arrived and was told it was non-refundable. Very disappointed that they could not even give us something to compensate. We were told we could check in and get into our caravan at 11am, so we took the 3 hour journey to get there and got there at 11:20am, got our keys but were told we could not get in as it was not ready, even though when they called me to say I could get in early hence why we left earlier and my 7 month old needed feeding so we had to go to into the complex to feed him and wait around until 230pm! ridiculous!
We paid for an upgrade to prestige but when we got there we were only give a delux plus, again this was not told to us and again so disappointing! The TV we had in the caravan was smaller than my PC monitor! it was about 16" and every time you moved, it skipped and went off, so trying to entertain a 7 year old in times when we were in caravan without the TV was very very hard. Nothing was done for this.
The caravan itself was very nice and spacious with an en-suite which was a nice surprise and located in Meadowfield which was nice but not close enough to the complex as we had requested due to our 7 month old. The bed, however, was hideous with a plastic matress (not a cover the actually mattress was plastic!) which meant that sleeping on it was like being 5 years old again, we struggled to sleep well at all which was a real shame.
The restaurant was very very good and the food was brilliant as was the service, as was Cook's fish and chips. The activities outside were poorly serviced and hardly anyone about to help, same as in the arcades; hardly any staff about. The showroom was large and spacious and always busy and drinks and food very reasonably priced.
The Spar only opens at 8am which is an annoyance and the staff are miserable as sin! It was hardly stocked with anything and the shelves were empty most of the time.
The swimming pool was really nice and big and well looked after.
On the final day, we were up and ready to go and packed and handed in the keys to go and have breakfast in the café. This was at 8am. We went round and it was closed. Now, what family with small kids, have breakfast after 9am when it was to open? it was utterly ridiculous and a huge inconvenience as we had a 3 hour drive home, so had to stop at Tesco for breakfast, which as it happened, was cheaper than the café anyway but still it was annoying and when I went to ask and complain, I was greeted with such contempt that I could not be assed to have an argument. The guy on the desk was so rude and looked as though he wanted to be somewhere else.
The pro's for Thorpe Park are: its close to Pleasure Island (overpriced and small but if you get vouchers from online and get in for £10 each, its a bargain), you can travel out to Grimsby for shopping, Cleethorpes is like God's waiting room, and there is a supermarket within 2 miles which is nice.
Con's: All of the above.
If I had the choice, I would go to Golden Sands in Mablethorpe as it is bigger, better and has more for the kids to do as well as having a beach instead of sand leading to the River Humber Estuary.
All in all a nice break-away, but the little things really put a dampener on it, even those these could have been sorted if anyone had actually cared, Half-Term or not.
- Also Known As:
- Thorpe Haven Holiday Park Hotel Cleethorpes
- Thorpe Park Holiday Park - Haven Cleethorpes, England