It is several years ago now since my partner and I had a weekend away at The Grange Courtyard in Shepshed but, according to the latest reviews, it looks like nothing much has changed. We should have realised this wasn't going to be a pleasant experience immediately we arrived. As we were pulling slowly into the grounds, ready to park, Linda rapped on the car window, jabbing her finger towards a parking space and uttered the word, 'There!' Not the friendliest of welcomes!
As previously mentioned, the grounds are lovely and the lounge area, with the huge floor to ceiling window, equally so but the stay is totally marred by the rudeness of the proprietor, Linda. For the whole of the weekend, she didn't smile, ask if everything was alright, if we needed anything or even if we had enjoyed our day/stay.
The time we felt most uncomfortable was at breakfast, which was served in silence. It really was dreadful, with guests speaking to each other in hushed voices and the poor young girls, who were waiting on, being constantly snapped and scowled at.
We passed through Shepshed last week and had a good laugh about our appalling weekend but, I can assure you, we were not laughing at the time, as we handed over our card to pay. The money was taken without a thank-you or even a glimmer of a smile. There is absolutely no excuse for such an atrocious lack of manners or social niceties, so necessary when providing such an intimate service as a bed and breakfast. This woman is just like a severe, unpleasant school mistress and, if she is really so unhappy dealing with the public, why on earth does she not sell up?
I am completely shocked that this place has been awarded 5 stars. How? I do not know. All I can suggest to anyone contemplating staying at The Grange is, save your money and look elsewhere. Find a guest house where they actually want you to have a lovely time and genuinely care about the experience they offer.
- Also Known As:
- The Grange Courtyard Hotel Shepshed
- Courtyard Hotel Grange
- Courtyard Hotel Shepshed
- Courtyard Shepshed
- Shepshed Courtyard
- The Grange Courtyard Shepshed, United Kingdom