My friend and I decided to try this spa for a change. We usually frequent another well known spa,but decided it would be nice to experience something different. On reflection, we did enjoy our day but there were some very annoying issues which should not occur at such high prices.
We enjoyed some classes and treatments, however my friend felt her treatment was rushed.
The initial welcome was good and informative
We disliked the layout and found it difficult to find a quiet spot to relax after lunch. All the ares are on a corridor with no separate rooms for peace and quiet.
The changing rooms were extremely cramped with hair dryers not working. I alerted a member of staff to one which could not be switched off (a electrical fault) which was not fixed or removed.
Empty toilet rolls in holders with new ones left on floor.
Very cramped sunbed area by pool, not relaxing at all!
Thalassotherapy treatment nice but very expensive and not enough time to enjoy, too regimented.
Staff at lunch seemed unaware of offers. Our day included drinks at lunch which we requested, only to be ignored!
Our checking out experience was a disaster! I approached 4 members of staff who made me feel very uncomfortable. They obviously were trying to install a new system with a trainee (not her fault)
I sat for 10 minutes whilst they talked between themselves, and eventually I had to ask if we could go!
We will not be returning
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- Also Known As:
- Champneys Springs Health Hotel Packington
- Champneys Springs Health Spa