We booked to stay at this hotel for our wedding weekend; my husband stayed the night before and we both stayed the night of our wedding. There is no doubt that the hotel is a lovely building in beautiful grounds but we were disappointed by the service.
The staff members were polite but the level of customer service was not what we had expected from a hotel of this quality. There was a certain feeling of rules not customer comes first, for example, the morning of our wedding my husband and his best man arrived for breakfast 15 minutes before it was due to finish to be told that they were too late - apparently the kitchen was busy because of the show they had on that day. They then asked a waiter if they could have a G&T to ease their pre-wedding nerves to be told that it wasn’t that waiters job to serve drinks & to go to the bar. They went to the bar but there was no-one to been seen; over half an hour later they were served with a drink. The day after our wedding as we were packing up our wedding clothes, presents etc we received a phonecall telling us that we were late checking out (by 5 minutes), we said that we were just packing & would be down in a couple of minutes, only to be reminded that we were already late for check out.
Obviously none of these are major issues, and if we had been staying at an “ordinary” hotel I wouldn’t have been so disappointed. However, for the real sting in the tail… I left comments similar to the above on the card provided in the room, imagine my surprise when I received a letter a week or so ago thanking me for my kind comments and saying how glad the management were that we had enjoyed our stay!
- Official Description (provided by the hotel):
- A Four Red Star Country House Hotel set in 38 acres of rural Leicestershire countryside. Located just 4 miles from J20 M1. A grade II listed house with two unique features- the stunning award winning Theatre set in a wooded glade beside the lake and the Hotel's ornate Victorian Orangery overlooking the parkland. Guests are invited to enjoy the opportunity to enjoy the delightful details of the fine period rooms together with the modern comforts and amenities. At the end of the tree lined approach you are welcomed by the graceful surroundings. It's natural timeless elegance draws in a broad range of business and leisure guests who come for the modern conference facilities, beauty treatment rooms, and fitness room:for the forty four charming bedrooms , private dining rooms and imaginative menus. Attentive staff, country walks and individuality make Kilworth House feel like home. ... more less
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- Also Known As:
- Kilworth Hotel North
- Kilworth House Hotel North Kilworth, Leicestershire