We booked the hotel on a 2014 deal that I received via an Email having previously stay twice before and leaving my contact details ,the deal was £20.14 for a one night stay b&b for two people + a meal deal rate of £20 p/p three courses. With such an offer we decided to book 3 rooms and go there as it was my sister 60th birthday. All is fine with the hotel the staff brilliant the young Portuguese waitress is very attentive an absolute gem and so are the others I would not want to pull any of them down . In the newly built section the walls and ceiling are a bit thin and you wouldn't be the first to think that the people in the upper floor were about to join you on the lower all that said the rooms are clean warm and adequate for a short stay or long one for that matter. The problem that I have is the price that I got stung on top of my deal rate. Which was £15 extra per night for a 2yr old in a travel cot in the same room and the same for a 4yr old in a fold up bed in one of the other rooms + £10 each child for the evening meal now lets face it the 2yr old had a sausage a few chips and ice cream hardly £10 the 4yr old a burger and ice cream again £10 but in one of our rooms my sisters she was the only adult as she had took her two grandchildren the meal rate was £20 for one of them but he only ordered from the children's menu . When I queried this with the helpful receptionist who kept going to see the faceless manager who you would have thought after having the receptionist nip backwards and forwards several times would have come out to address my problems but no such luck in a summary two adult could stay b&b for £20.14 but an extra fold up bed & travel cot cost each room £15 per night 50% more than an adult in short the 2 adults in the room with a 3 course meal deal paid £80.28 the other 2 rooms paid £110 each for the privilege of having a travel cot and a fold away bed and an adult meal price the best bit none of this extra cost was mention at the time of booking or in the confirmation Email food was expected to be extra but not a child's meal at adult price and not £10 for toddlers we had looked at the Easter egg hunt deal but I am a bit cautious about it as to what hidden costs may be lurking which is a shame really because that was our third visit and it put a bit of a black cloud over the 60th treat. I spoke to a mature gentleman whilst the receptionist was with the manager he told me that the new owners were taking over on the Friday and some changes would be taking place I would like to make a suggestion look after your kitchen and waitresses they are an asset and give your management a lesson on how to get up and see if the by showing their face when a customer has been at the reception desk 20 minutes with a problem a speedier result could be found instead of the customer leaving broken and unhappy. For the extra £80 we could have had another room for 2night and 2 adult meals I tried doing the maths on site but they weren't having it hence THE DEAL NOT SUCH A DEAL so beware if you take children now you know make sure you get the cost of children up front out of them
- Official Description (provided by the hotel):
- Scalford Hall cater for weddings and have a range of set packages along with the option to create a tailor made package just for you. We also hold a civil ceremony and civil partnership licence, enabling you to hold both your ceremony and reception here at Scalford Hall Hotel. Here at Scalford Hall Hotel we also have our very own Gym and Games Room, which is free of charge exclusively for residents. Scalford Hall Hotel has 80 bedrooms, 9 meeting rooms, 10 syndicate rooms and large event room catering for up to 500 guests. In addition there are 2 private dining rooms. ... more less
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- Also Known As:
- Scalford Hall Hotel Melton Mowbray
- Scalford Hall Melton Mowbray