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Macdonald Kilhey Court
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Reviews (1,434)
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1,182 - 1,187 of 1,434 reviews
Reviewed September 15, 2013

Wanted to teat hubby to a birthday weekend. Staff were pleasant and the chef was helpful but there was no information about the actual hotel itself, i.e. breakfast times, what was included in what we paid for in advance, how to access the spa. Restaurant was a joke, hardly anyone in and still waited 45 mins to get the first course, only to get a huge bone in the steak pie, nothing said, no apologies then they tried to bill us for the meal twice the next morning and overcharge for the room. Dirty dishes etc. left outside overnight, after a wedding. No bread roll with soup, hardly any toast, waited ages for tea. I'm gluten free and told them in advance, when I asked what they could do gluten free the girl assured me almost everything was gluten free. Was shocked to hear that when it simply wasn't true. Very small portions, waited ages for food and it was minute and very overpriced. Spa was dropping to bits and mostly not working. Wifi wouldn't work. Avoid this hotel, it's like faulty towers and dick turpin takes your cash.

Room Tip: Avoid the place don't go there
  • Stayed: September 2013, traveled as a couple
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2  Thank JockBCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

Nightmare start to finish, No wifi in the room after being assured of such capability, small and smelly! Staff were rude and told me I was wrong, since leaving I have been in contact and can say customer service is absolutely shocking. On arrival wanted to get out of the hotel, left instantly but the local area has absolutely nothing to offer. DODGE THE BULLET DONT DO IT!

Room Tip: get a room in a different city!
  • Stayed: September 2013, traveled on business
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2  Thank Bingaling1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2013

This is an average hotel overall. Rooms are a little tired, but comfortable beds, good pillows, adequate shower and quite spacious bathroom. Bar is comfortable and drinks are reasonably priced but unfortunately closed very early, which was disappointing. The bar is quite a distance away from the rooms, so there was no chance of keeping residents awake. The restaurant has a Scottish theme, with haggis being nicely laced with whisky. I had a caramelized goat cheese tart in flaky pastry to start followed by a fillet steak with pepper sauce served with potatoes and vegetables and a knickerbocker Glory to finish. Fillet steak was nicely cooked but a tad expensive at £26. £21 would have been a more reasonable price given its weight and trimmings. Service in the restaurant was very pleasant, but very, very slow. Had to remind waiters twice for the wine and the mustard took 15 minutes to arrive after the steak, when it was requested. The hotel itself is labyrinthine collection of corridors and it is easy to get lost. There is a leisure club on site, but didn't try it. Breakfast was fine, but nothing special.

  • Stayed: August 2013, traveled on business
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Thank RobbyJYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2013

I am incredulous that a MacDonald hotel (which markets itself as a 'luxury' hotel) can take an average size room, squash in two camp beds and position it as a 'family' room. The lack of space meant that one could only just walk round the outside of the beds, our suitcase could only be put down by the door and to get ready for a wedding, they actually had to take out one of the camp beds to give us some room. The website shows tables and chairs at the end of this 'classic family room' but there was no space for even a chair to be tucked in (mis-selling). The room itself had not been touched for years so the only décor were the curtains. Basic was not the word and you would have expected to find this in a third rate hotel. When I complained, reception stuck to their view that this was a family offering although it was being scheduled for a revamp, so it was only when a night porter who had to provide an additional mattress for one of the camp beds (the slats could be painfully felt and actually my husband accidentally pushed one of the slats out when kneeling on the bed to get one of the children dressed which we managed to mend) struggled to get in and reiterated my complaints that we were upgraded the following night to an executive suite (which would had led to a completely different review as it was spacious and beautifully decorated). Another issue is that paid an exorbitant rate for the room compared to other nights (despite it being a bank holiday) and although MacDonald reduced the price slightly for the first night, I subsequently found out I would have paid that rate anyway had I booked online with the hotel rather than over the phone with them (which is another disgraceful practice they don't warn you about). A little bit of humility would not have gone amiss to acknowledge that actually the room was unacceptable rather than making me feel that it was my fault. It's such a same as the staff were generally lovely and we had the steak on the first night which was fantastic.

Room Tip: I think we were originally given 413 so don't book it!
  • Stayed: August 2013, traveled with family
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Thank ExplorersLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013 via mobile

Kilhey Court is a good quality hotel in a nice location. They do lots of wedding receptions and business functions. However, if you just need somewhere to stay for the night, it can be expensive for what you get. Luckily, we got a room for £50 which was fine. Little disappointed that the bar was closed when we returned at around midnight, but I guess it was a Thursday.

  • Stayed: August 2013
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Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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