Well I honestly don't know where to start! We stayed here on Saturday night with National Holidays.It is the worst ever hotel I have ever stayed in and I have been all over - this country and other parts of the world.
Our room was dirty(Room 261)The bathroom seemed to have a plague of small flies all around the sink and toilet area.They were like fruit flies - but there wasn't any fruit. The window ledge in the bedroom was covered in dead ones as well as dust.The window was filthy and covered in mildew on the frame and obviously hadn't been wiped recently.
The lino in the bathroom was filthy and definately only the middle of the floor had been cleaned as the outer edges were thick dust and curling up at the edges.
There were cobwebs in the bedroom and I don't think anything had been moved to clean behind or in corners.
There were marks on the wallpaper and the chair at the dressing table had the foam stuffing hanging out of it! Very impressive I don't think.
The only good point we could find were the comfy beds which thank God were clean with clean bedding and the towels were clean.Wow!!
Fire doors didn't close as you went down the corridor so obviously a health and safety hazard that should be looked into!
We went into the bar for a drink before our meal.That was a fiasco .There was one young lad on serving who disappeared when someone ordered champagne.Think he must have run across the road to the Premier Inn for it or else down to the nearest supermarket as he was ages.When he finally got back we ordered our drinks which we thought were expensive.
So onto dinner- and the queues.Started with help your self soup.This was ok .The only other choice was salad which wasn't very inspiring- a bit of lettuce and tomato and not much else to choose from.
Then to queue again for the main course which was hit or miss .You were lucky if what you got was hot and by the time you'd waited for something else to be brought out whatever you had on your plate was cold.It was not very organised and instead of them taking the near empty dish away and bringing a fresh one they just topped it up .
Veg was very undercooked and god help any vegetarian as there was nothing except cauli, carrots and brocolli.
There was rice, chips and roast potatoes .We were told it was chicken curry in a dish but it looked as tho there was no chicken left by the time we got there just a load of mush. The other choice was ham which was carved onto your plate.
Pudding was stodgy lemon , or fudge cake or fruit salad.
Breakfast next day wasn't brilliant either.We had to ask for tea or coffee and then had to ask again for milk.
There was no pepper on any of the tables at breakfast time either - just salt.Why???
You helped yourself to the cooked breakfast which was ok but again they ran out of things and everything else on you plate got cold.
The final straw was the butter which they put a full block on a plate to help yourself near the toasters.When we looked at ours it had a lovely black hair in it.Very appetising I'm sure!!
The jam and marmalade was also just tipped out onto a plate and you had to get a dollop if you wanted it.
We're not posh but surely someone could improve on this sort of standard.
We shall never stay here again or recommend to anyone else.It is a throw back from the 70's and standards are definately poor.If this is a sample of Britannia hotels I will never stay in one again.
- Official Description (provided by the hotel):
- The Britannia Hotel Wigan is an attractive modern hotel situated only 3 miles from Wigan town centre and located not far from the M6 motorway network, providing easy reach to major cities such as Liverpool and Manchester. ... more less
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- Also Known As:
- Britannia Hotel Wigan
- Wigan Britannia Hotel
- Britannia Wigan Hotel Standish, England