I hav stayed in many Britannia and accept they are good value for money. Some are a lot better than others.
I had an issue with no heating in the room when i stayed 6 weeks ago. I was offered another cold room or extra blankets!! The staff on duty were unable to resolve the issue.
I wrote to the general manager by name to ask his views on the various reasons his staff had given me for the lack of heating. There were numerous reasons given from the sublime to the ridiculous. The cleaner has taken the key to the boiler room home.... The heating is controlled at head office.... the heating is on a timer. The general manager however had a different reason... it was broken.
It took 6 emails to him, 2 to his Reception to pass to him, a number of phone calls and copies of my emails to head office to get a response; clearly the worst customer service ever. No wonder the 'terribles' outweigh all the other ratings.
Room was freezer. Staff were not interested. Tables stayed covered with dirty dishes for ages. Staff seemed ill trained and unable to cope. Food was very 'school dinnerish'.
We will never stay here again and will do our best to make sure no one we know do.
- Official Description (provided by the hotel):
- The Britannia Hotel Wigan is an attractive modern hotel situated only 3 miles from Wigan town centre and located not far from the M6 motorway network, providing easy reach to major cities such as Liverpool and Manchester. ... more less
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- Also Known As:
- Britannia Hotel Wigan
- Wigan Britannia Hotel
- Britannia Wigan Hotel Standish, England