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Reviewed September 3, 2017 via mobile

This hotel is nice, bit dated but nice, the staff (the majority are quite helpful)
So why the low mark, well, when you go away with 18 people, and you leave a day before them, how would you feel if one of the group has to text you to find out if you have paid!!! How embarrassing. And when you phone you speak to the owner, she explains that they know who was in the room that have not paid! And it is not your room!!! Or even someone with your party!!! And then pass the phone to the party organiser! Like they could do anything.

It is quite clear that the admin in this hotel is very poor! The owner approached my group! And despite knowing the name of the guest! And the room they had been in. Didn't bother asking if that person had paid, just simply said we hadn't. For the record we had paid! The owner claimed she was being 'Diplomatic' Wow!!!
They either have poor admin or poor customer relation skills.

Either way, the embarrassment they have caused is not worth it.

I was going to compliment them until this happened!!

Stayed: September 2017, traveled with friends
3  Thank Garry6088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBryan, Owner at Best Western Mytton Fold Hotel & Golf Club, responded to this reviewResponded September 8, 2017

Dear Garry
Thanks for recent comments
As I explained during the course of the conversation to you on the phone it did became apparent that there had been an administration error at which point I did apologise.
We are very much a family business and care tremendously about our guests and I am sorry on this occasion that this error occurred but I am glad that the team looked after you so well.
Regards
Barbara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 29, 2017

Stayed here 12/8/12 booked 20 rooms we arrived late at night staff were very helpful escorting us to our rooms. Needs a bit of updating but clean and has everything you need. We were even given our own breakfast room for our party. Breakfast very good well cooked. Teas/coffees a bit slow in coming but they were very busy. Would recommend staying here again. Would repeat that staff very helpful and welcoming on arrival and during our stay. We stayed after Victoria and Adams wedding at tithe barn as there was no accommodation there.

  • Stayed: August 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBryan, Owner at Best Western Mytton Fold Hotel & Golf Club, responded to this reviewResponded September 1, 2017

Dear Linda
Thanks for taking the time to give us feedback.
Im pleased that you enjoyed the breakfast and we are very lucky to have a dedicated team who work for us I will certainly pass on your comments to them
Regards
Barbara

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Reviewed August 18, 2017

The hotel was clean, the staff very helpful and friendly. The rooms were well appointed, the bed really comfortable, however the hotel lacked atmosphere especially in the dining room. We were basically dining on our own and we were disappointed in the quality of the evening meal. Dining room staff need to make themselves more visible! Breakfast was adequate and I had Eggs Benedict which was very tasty.

  • Stayed: August 2017, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ragsthedoggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBryan, Owner at Best Western Mytton Fold Hotel & Golf Club, responded to this reviewResponded August 29, 2017

Thanks for your recent review, Im sorry to hear you felt the dining room lacked atmosphere I will certainly pass your comments onto Chef and the restaurant team.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Regards
Barbara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2017

The hotel was very pleasant, comfortable and friendly. If you needed anything they were on hand to assist. The room was basic but very comfortable with ensuite, clean and maintained well. Ideal for reasonably priced accommodation in a wonderful part of the country.

Room Tip: Rooms situated away from the function facility are quietist.
  • Stayed: April 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Phill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBryan, Owner at Best Western Mytton Fold Hotel & Golf Club, responded to this reviewResponded August 29, 2017

Dear Phill
Im so pleased to hear that you enjoyed your stay with us. We are very lucky to have a great team working for us here at Mytton Fold who try to go the extra mile when asked.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Regards
Barbara

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Reviewed August 7, 2017

Very friendly staff, very welcoming on arrival. Think the rooms could do with a little TLC, light bulbs missing or not working, shower curtain not fitted properly also the curtain in bedroom had hooks missing so curtain hung off rail, the main issue was the quilt cover.. think it was a king size quilt with a double cover on it so half the quilt wasnt covered it was just tucked under the bed to hide it. On the plus side tea/coffee making facilities and the breakfast was good. Also the hotel surroundings are suberb

Stayed: August 2017
1  Thank susan63ben
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BBryan, Owner at Best Western Mytton Fold Hotel & Golf Club, responded to this reviewResponded August 29, 2017

Dear Susan
Thankyou for taking the time to give us feedback from your recent stay
On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Regards
Barbara

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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