My 12 year old daughter and I travelled to fleetwood to surprise some old friends and booked into the New Boston. On 1st impressions it looked lovely. Then we 3 nights and was given a box room on the 3rd floor! It was truely disgusting and dangerous!!!! Where do I start? The bathroom. Tiles were falling of the walls! The Light switch cord was minging and dirty and out of reach for my daughter. The sink was cracked and very sharp and my daughter cut her finger on it cleaning it out. There was a boiler in here which seemed to constantly running and making a loud noise which disturbed our sleep. This also was not locked and when opeed it was full of builders rubish. Also the panels were fallng of and had sharp nails exposed. The door to this room did not shut also and there was no privacy lock. The ligh in the bathroom turned on and off on its own which suggested to me an electrical fault anf fire hazzard. Also this room had a velux window fitted which looked over to another hotel and i going to the loo you could be seen, likewise taking a bath. If you closed the fitted blind on it you could not see as the lighting was poor and turned itself on and off.
In the entrance hall to this room was a sky light windo which was covered in mould and smelled fusty.
The bedroom was dirty. We did not have any Tea or Coffee but had powderd milk??? The curtains also kept falling off when un drawn as they were held on with black tape(Gaffer Tape).
When I complained the manager openly admittedto me that the room was in need of modernisation and offered me an upgrade as I clearly said I am not one for complaing. He gave us another room which was worse than the first one.. What tipped me over board was that the toilet had been use and not flushed!!! Also the bedding was all over the floor!!! Oh and the shower was held up with electrical wire??? (Brown wire which suggest to me it could be live!!!!)
We did not unpack and went to the reception and complained!!! I asked for a full refund however only got £80 back. The very rude and arrogant manager then said I wanted you to leave anyway???? We left sharpish!!
One last! We planned t eat in here on the night however when we went down the place was closed... Including the reception!!! Several other guests were there also complainig about this.
- Official Description (provided by the hotel):
- The hotel is set on the seafront at Fleetwood overlooking the Wyre Estuary with panaromic views across Morecambe Bay to the hills of the Lake District.The Hotel has undergone a major refurbishment project in 2013. It is open all year round and has 24 tastefully decorated bedrooms which includes a brand new Bridal Suite all of which have en suite facilities.All rooms include tea/coffee making facilities, courtesy trays, flatscreen tv's, freeview channels, direct dial telephones and complimentary Wifi access.There is a very modern and comfortable bar and lounge area for all residents and a large restaurant which also opens to the public with a wide variety of meals cooked by our full time chef.A swimming pool, gym and leisure centre is opposite the hotel aswel as a lynx 18 hole golf course.Tram and bus stops going into Blackpool are within 5 minutes walking distance are very frequent. ... more less
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- Also Known As:
- The New Boston Hotel Fleetwood, England