My friends husband booked a spa break for two of us and it it did not live up to our expectations.
Sadly the hotel managed to book is into a room in the conference area, which was miles away from the main hotel area and the spa.
Secondly the spa managed not to book in our appointments. The lady who we spoke to at reception in the spa was incredibly rude about this and made out it was our issue even though we'd booked months in advance.
We were not told where to go until after my friends appointment had started and then she was told she would only recurve ten minutes treatment because we were late when we had only been given forms to fill in late and not taken to the downstairs spa area until late.
The downstairs spa area was under manned which meant additional appointments could not be booked.
The facilities in the spa had numerous parts not working and no signs showing this.
On top of this our room had not been made into a twin until we asked and the beds were so uncomfortable we both woke up with terrible back ache not the relaxing spa break we were hoping for.
The only area which was impeccable was the dinning room where the staff were excellent and the good incredible.
Sadly not only were staff elsewhere rude and unhelpful but other little things like no bin in spa toilets and no glasses in the room became more noticeable because the experience was so awful.
Would never ever stay here again!
- Official Description (provided by the hotel):
- The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more less
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- Also Known As:
- Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
- Mercure Blackburn Dunkenhalgh Hotel And Spa
- Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton Le Moors, England