My colleague and I stayed here on two separate occasions in Feburary 2013 and have therefore experieced several rooms between us. The rooms are spacious, clean and comfortable. The reception staff are friendly and helpful as are the staff in the bar. The leisure facilities were first class and the staff were excellent.
The food in the restaurant was of a very good quality but quite pricey, the service was poor. On one occassion we had to ask to get our order taken as we were effectively being ignored. On another occasion my colleague's glass of wine was brought but mine was not. The staff did not seem to have the common sense to inform us that my wine was unavailable and to offer me an alternative. We had to actually ask where my wine was and then ask to order an alternative. For a formal dining restaurant, I really would have expected better.
On our first stay, my colleague was in room 97 which was located close to the leisure facilities and seemed to be very warm. Although she was provided with an air conditioning unit, it was of no use as there was nowhere to feed the hose for letting the hot air out it was blasting cold air out one side and hot air on the other.
There was a wedding reception midweek during one of our stays. It was fairly noisy but seemed to finish about 11 so did not interupt sleep too much.
Overall, I would stay here again but would avoid eating in the restaurant due to the lack of basic service and common sense that prevailed amongst the staff.
- Official Description (provided by the hotel):
- The Mercure Dunkenhalgh Hotel & Spa is situated in 17 acres of parkland. Combining a traditional setting with modern technology, our hotel offers both an enjoyable weekend getaway, or facilities for business meetings & conferences. Also featuring a luxury spa, with 8 beauty suites, & Cameo Restaurant & Bar, a relaxed dining experience. ... more less
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- Also Known As:
- Mercure Blackburn Dunkenhalgh Hotel Clayton Le Moors
- Mercure Blackburn Dunkenhalgh Hotel And Spa
- Mercure Blackburn Dunkenhalgh Hotel & Spa Clayton Le Moors, England