We came to this restaurant for a family meal for a birthday. Upon arrival we ordered drinks and the lemonade that i got was very obviously watered down and almost tasted like fizzy water. For starters we ordered onion rings and they were okay, however they were soggy and the dips they came with werent anything special. For main course my sister and I both ordered the vegetarian sausages and mash. I can safely say it was the single worst meal I have ever eaten and my sister completely agrees. The sausages were like glue in your mouth and the presentation was just awful. The chunky sausages were plonked ontop of some sloppy mash with some un-appetizing peas swimming around in the gravy in the bottom of the bowl. The plate I had was dirty with various smudges and stains and even a small hair.
The service we received was also very poor. Not one of the waiters once smiled or displayed any sort of manners. We arrived at 6.00pm and only received our main course at 8.00pm (when the starter plates were still on the table). My plate was slammed onto the table by a moody waitress who was quite frankly, rude.
I will not be returning to The Hartwood and had a truly awful experience there which I never wish to endure again and couldnt wait to get out at the end of my disastrous meal.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.