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“lovely hotel and gardens”

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Best Western Higher Trapp Country House Hotel
Ranked #1 of 6 Hotels in Burnley
Certificate of Excellence
uk
Level 4 Contributor
47 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“lovely hotel and gardens”
Reviewed July 20, 2013

we stayed one night for a wedding and were very impressed with both the hotel and gardens, it was lovely weather which helped because the whole wedding party could spread out around the lovely gardens, we made particular use of the little shaded cave in the garden which was the coolest place.

The hotel itself was lovely, we had the family room which was really big, we fit four in, alongside all luggage and still had loads of room, however my dad's single room seemed a bit small, but certainly no smaller than any other single hotel rooms I've seen. The rooms were clean and had everything we needed.

The staff were very attentive, especially during the wedding meal, ensuring everything ran smoothly, and anything needed like water for the table or loo rolls for the room was arranged immediately. It was a really hot day, and the staff tried their best to keep us cool during the meal with fans and opening windows / doors.

The food was all fine, from the wedding bbq, evening buffet and breakfast, there were some weird herby breakfast sausage, but more not to our taste than not nice, and I'm sure if we'd have asked they'd have made us something else.. we just ate more croissants instead.

There was obviously some noise from the band in the rooms, but that didn't seem to matter as I think everyone in the hotel was there for the wedding, however I wouldn't have liked to have been there just with my husband if there was another wedding on as it seemed to take over the hotel.

I didn't hear one bad comment from anyone about the hotel and would definitely stay there again.

Room Tip: ask for a room away from the function room as it was quite noisy
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank kath90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
Thank you very much for taking the time to leave a review of our hotel. I am pleased you enjoyed your weekend with us and our attentive staff helped to make it even more enjoyable. Rooms close to the function may be able to hear noise from the function but we allocate non wedding guests rooms away from this area.

Kind Regards

Maxine Walsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • French first
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English first
1 review
Reviewed July 17, 2013 via mobile

We came for lunch fitzys bar was resonable busy for midweek. Me and my family sat outside with lovely gardens and views. Staff were fabulous made to feel really welcome and at ease nothing too much trouble by resturant manager. We had a starter main course desserts and coffee all delicious. We will certainly be returning soon. Recommend a visit.

  • Stayed July 2013
    • Location
    • Cleanliness
Helpful?
Thank garyandheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
Thank you for your review of Fitzy's Bar. I am delighted you enjoyed your lunch time meal. Fitzy's is an ideal place to meet for lunch and enjoy the sunshine on the terrace. Please do come back again soon, we also offer evening meals.

Kind Regards

Maxine Walsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accrington, United Kingdom
2 reviews
Reviewed July 6, 2013

Hotel Was Lovely! The Whole Family descended From various parts of the country for my niece's wedding. The Staff were lovely & friendly and very accommodating for our large party. We were there for 4 days in total. Every night we ate in the restaurant and the staff looked after us superbly, Even with extra friends and family who weren't staying in the hotel arriving too!
The bedrooms were clean, tidy and included various tea,coffee's and biscuits to please!And Housekeepers on hand each day to cover any requests and also very friendly. The reception staff did a great job of allocating our bedrooms and all the family commented on how great their rooms were too! They were also very helpful with all our requests.
The wedding was beautiful! And the hotel have recently re-decorated the Pendle Suite which looks great! The food was great on the day! The wedding coordinators did a fantastic job setting up the room, for both the day & evening!
I will defiantly be returning! And recommend to friends.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Juejenks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
Thank you for your excellent review of our hotel and the wedding you attended. All feedback is very important to us and it is pleasing to read your positive comments about the staff, service and food. We hope you and your family will stay with us again soon,

Kind Regards

Maxine Walsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warkworth, United Kingdom
Level 4 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 1, 2013

A two part review. Our party was booked into a function room for the celebration of a combined 70th birthday party and 50th wedding anniversary. The attention to the guests at this get together was great. the staff offered a warm and friendly service and our meal was delivered accurately and without problems. Plenty of time before and after dinner for winding down and socialising. A lovely evening made possible by the hotel staff.

One family with a baby were accommodated in a room directly over the function area. After we had finished eating, the tables and chairs were removed and stacked noisily making for a disrupted sleep. It might have been worth telling our party that they may be affected by necessary tidying up and attempts made to accommodate appropriately.

We booked in the night before and were given a double en suite room to the rear of the hotel unfortunately positioned over the main kitchen extractor with very noisy fans. The rooms were unfortunately dusty, perhaps due to their proximity to the roof below.

We were quickly offered another suite and it was pointed out that we may be able to hear the wedding disco music from the function room below. This did not turn out to be tha case however. very comfortable night.

Interestingly archaic TV! Whilst satellite channels were advertised, we could not find a viewing menu and there seemed to be only three or four entertainment options. Not sure how limiting TV in this way is accomplished, unless the older CRT models simply cannot cope! A small but valid point.

The 'Country House' title does indeed describe it accurately. However, the whole is patently close to needing refurbishment. Gaps between walls, panelling and fittings encouraging dustiness, bathroom taps liable to collapse and alarmingly, evidence of a forced lock on the bathroom door. There is a fine line between 'comfortable tiredness' and 'down at heel'. The Higher Trapp is heading for the latter. Our impression was of a hotel trying really hard to maintain a good standard but paddling up the financial stream a bit..

Our meals were fine. A mistake with our dinner Sea Bass dish meant a disappointing lack of prawns with no compensatory gesture and I personally dislike dining and breakfasting in a bar. Understandable but not ideal.

Breakfast on the day after the party was chaotic. If this was due to a higher than usual number of guests on a Sunday it would not really explain things. Individual tables were not offered tea and coffee on arrival. Meals arrived out of sequence and apologies abounded. There seemed to be a reduced staffing level to be fair and some excuses were offered. However, guests are not often in a position to help so...

The lovely lawn and wooded area, the eccentric faux classicism and it's isolation are big attractions but, behind that brochure draw appearance, not much to recommend. Warm, comfortable and welcoming. Just a little... Déshabillé ...

Stayed June 2013, traveled with family
Helpful?
Thank Tulpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
Thank you for your review of your stay at our hotel and the function you attended. I am delighted your enjoyed the function and found the service to be warm and friendly. We appreciate all your comments about your stay, all feedback is important so we can maintain standards for future guests. We are in the process of updating our CRT TVs as you have rightly pointed out they are dated.

Kind Regards

Maxine Walsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bakewell, United Kingdom
Level 6 Contributor
265 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed June 27, 2013

This Country House hotel is located in the middle of lovely countryside. My bedroom was in a separate block, but was adequate - comfortable but not overly luxurious. The separation could put some people off.

In the main hotel, the bar/restaurant was very nice with great views. The food was delicious, really good real ale and very fireindly and helpful staff.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HenryStanley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
I would like to thank you for leaving a review on trip advisor. I am pleased to read your excellent comments about your recent stay with us. I am pleased you enjoyed the cask ales and our staff were helpful and attentive. Please come back and see us again soon

Kind Regards

Maxine Walsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oldham, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 17, 2013

On 15th June 2013 my daughter Charlotte and her fiance Darren were married at your hotel, we arrived on Friday 14th and were made welcome straight away.All my family were treated with respect and kindness your staff went out of their way to please, my mother was struggling with the stairs so we asked if you could move her and there was no hesitation in moving her to the anexe. On the morning of the wedding we had a slight hitch with the flowers (not hotel florist) and the staff were there to help one lady in particular (unfortunately i didnt get her name) she got us numbers for local florists and we got sorted within the hour,our stay was perfect from start to finish and the wedding ceremony and celebrations were second to none and me and my family wish to thank all the staff at THE HIGHER TRAPP for all their hard work

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
Thanks for taking the time to write a review of our hotel. It is lovely to read your comments about your daughters wedding. I am pleased our staff were able to assist with moving rooms and sorting out the issues with your florist. Please do come back and see us again.

Kind Regards

Maxine Walsh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed June 16, 2013

Me and my wife got married at the Higher Trapp Saturday 15th June 2013. On visiting venues back in 2011, we instantly fell in love with this hotel, largely due to the warmth of the staff, the tranquility of the gardens, and the lovely traditional decor internally.

We absolutely made the correct decision. The hotel made our day perfect in every single way. The food was unbelievable, and in particular the hotel catered towards allergy suffers with vigour and quality expertise.

Our wedding planner was Jamie - on behalf of my wife and I, I would like to simply say thank you - you did a fantastic job, from the start of the day to the end I felt relaxed, comfortable, and knew every single stage that was about to come. You ran around and worked so hard, as did all of the staff in the hotel for our special day, everybodies attitudes were so positive.

The hotel was clean, and service was impeccable. The grounds are gorgeous, and we just cannot wait to see the pictures. Jamie and his team set the ceremony room, the wedding breakfast area, and the evening area so beautifully. We really could not have asked for better.

We fully booked the hotel with guests from our wedding, and I can honestly tell you that every single guest fed back to me how much they enjoyed their staff. How happy they were with the rooms, how comfortable the beds are, even how good the showers felt!

Higher Trapp, you did yourselves proud. Please pass on my sincerist regards to Jamie, and to the manager. You run a perfect wedding venue.

If anybody has any questions at all, please dont hestitate; get a message sent to me, and I will absolutely reply when I can.

Many Thanks

Darren and Charlotte

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Ramsden85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCCLAPHAM, General Manager at Best Western Higher Trapp Country House Hotel, responded to this review, July 22, 2013
Thank you for taking the time to review the hotel.
I am delighted that you had an amazing time. Jamie is a wonderful planner with loads of patience and this obviously was felt by yourselves.
We hope you will come and see us very soon.



Kind Regards

Maxine Walsh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Higher Trapp Country House Hotel

Property: Best Western Higher Trapp Country House Hotel
Address: Trapp Lane | Simonstone, Burnley BB12 7QW, England (Formerly BEST WESTERN Higher Trapp Country House Hotel)
Location: United Kingdom > England > Lancashire > Burnley
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Burnley
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Higher Trapp Country House Hotel 3*
Number of rooms: 30
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Also Known As:
Best Western Burnley
Burnley Best Western
Best Western Higher Trapp Country House Hotel Burnley, Lancashire

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