The hotel itself is a beautiful building and very clean. However, we waited in the bar for 15 minutes before anyone even came over to man it, instead the staff seemed more interested in gossiping at the front desk. The food, while nice was ridiculously over priced and we ended up finding a far better restaurant else where. We stayed in room 104 which, while the radiators were off was too hot to bare sleeping in, we had to keep the Windows open all night and when we went to get a fan from reception (a service which we were told was 24hrs) the shutters were down and not a member of staff could be found. Because of the heat in the room we barely slept both nights we stayed. There was a staff party on the last night and the hotel got members of staff from other hotels to fill in - this is the only time we got decent service. We checked out at half 10 the next day and the fill in staff were still there. The poor temp girl at the reception had to deal with our complaint and took our number for the manager to call us about the issue. He called 3 days later and said all he can offer is a discount on our next stay at the hotel. We are diamond customers of best western and were annoyed with the way we were palmed off at every turn. Even half the leisure facilities were unavailable due to them not working. Safe to say we will not be going back and best western chain will definitely be hearing from us on the matter.
- Official Description (provided by the hotel):
- Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more less
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- Also Known As:
- Best Western Oaks Hotel & Leisure Club Burnley, Lancashire