I regularly stay on business using corporate rate system at the Oakes & whilst I've had some small things that have been wrong in the past it's never been enough to complain about. Things like asking staff for a coffee at breakfast & it not arriving.
Today was very poor from start to finish. We wait arrived around 8.30pm & ordered some sandwiches from the bar menu. Prior to us ordering a (slightly large?!) group of 8 had ordered just before. We were warned by the waiter that the wait may be a little longer, that was ok. It wasn't ok to still be waiting for food past 10pm!
When eventually getting to my room the window had been left open. It's November in Burnley, whilst the fresh air is nice I don't require my room to be the same temperature as outside.
I expect corporate hotels to have a small bottle of shampoo in the room, there was none.
When arriving down for breakfast I walked into the dining room & waited for over 5 minutes while a full room of diners was completely unattended by waiting staff. I eventually went to reception & they called down to the kitchen before a waitress arrived. It turned out there were two waitresses, how hard it it for one to always stay in the dining room & one to go to the kitchen?
I found their attitude to be perfectly fine however staff training in this hotel seems generally poor.
On the plus side they remembered my coffee today!
Finally when we went to pay there were 3 alcoholic drinks added to our bill which we didn't have. It wasn't a hassle to get these removed but it just all adds to the shambolic impression that I am consistently left with when visiting this hotel.
- Official Description (provided by the hotel):
- Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more less
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- Also Known As:
- Best Western Oaks Hotel & Leisure Club Burnley, Lancashire