We arrived at The Oaks Hotel and checked in, we were given room 254 and directions to our room, when we finally found the room after a bit of a hike around the stairs and corridors, we opened the door to find a room which seemed to have held a party the night before.
Beds were'nt made, a mattress on the floor, numerous cans and bottles of pop around the room and the bathroom in a sorry state, we called down to reception and explained to the receptionist the state we had found the room in...we made our way back to reception.
We had also booked a double room, and room 254 was actually a twin room, regardless to this, it was in no fit state anyway. The receptionist asked us to wait while the room was cleaned where we explained it was a double room we had origionally booked, she helpfully found us a double room, 241. The receptionist was very apologetic.
We made our way to room 241. where we opened the door to a lovely well presented double bedroom. The room was spacious and comfortable, the bathroom looked lovely, although on closer inspection it wasn't as clean as it should have been.
The facilities of the gym and spa where excellent and the area there was sparkling.
Breakfast was good, lots on offer, although hot food was short when we arrived and we had to wait awhile for some foods. Staff were very friendly and helpful at breakfast time.
- Official Description (provided by the hotel):
- Once the private home of a wealthy local tea merchant, The Oaks Hotel has been restored preserving the grand feel of a bygone era. The lounge area is dominated by a 25ft high stained glass window depicting the story of Abraham Althams life and work in the Burnley Area. ... more less
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- Also Known As:
- Best Western Oaks Hotel & Leisure Club Burnley, Lancashire