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Holiday Inn Express Burnley
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Reviews (524)
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377 - 382 of 524 reviews
Reviewed May 22, 2013

Stayed at this hotel last weekend, everything was very good, food, service, room, the room was very clean, the only trouble was the guest in the next room banging doors, shouting, swearing,
until about 4.15am, when I reported it to reception and someone came up and spoke to them.
I was on a coach tour, I think it might have been better to put these people who were on the tour
near each other as I do not think people on the tour would be likely to disturb other people. apart from the very very good

  • Stayed: May 2013, traveled with friends
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Thank JOANDUN26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this reviewResponded June 4, 2013

Thank you for the review and I am really sorry that another guest disturbed your rest. We do try and keep groups travelling together in one area but depending on the type of room requested this is not always possible.

I am pleased that overall your stay was comfortable and thank you for taking such a considerate view when marking your stay.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 19, 2013

stayed at this hotel for 3 nights while on a course with work, gotta say everything was great, bed was comfy, room clean, staff very friendly and heped with anything we needed, also chatty staff at bar and in restaurant made it feel nice. food was nice if not a little expensive but as i wasnt paying i didnt care. only let down by breakfast, i appreciate its an open breakfast bar but there was no bacon, when a number of our party mentioned this we were told it was because there was eggs. they could do bacon next day but then there would be no eggs!! weird, other than tat tho it was a lovely stay and i would use hotel again if i was in area

  • Stayed: July 2012, traveled on business
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Thank funksoul2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this reviewResponded May 20, 2013

Thank you for the review, I am pleased you enjoyed your stay. With tregrad to breakfast it is not a brand standrd to offer bacon although we do sometimes change the sausages if we have a group in for a few days to give them a little variety.

When you are next staying particuylarly for a few days let us know and we will cdertainly see what we can do

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Reviewed May 16, 2013

I stayed in the Holiday Inn Express on the Easter weekend when visiting friends. And the hotel was easy to find. It was very clean in the room and the whole hotel in general and the breakfast was great. The staff where very helpful with anything you needed. We had a family room so a nice sofa bed was set up for the kids in the room. Will definatly stay there again without a doubt and very good value for money.

  • Stayed: March 2013, traveled with family
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Thank Madalen E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerian B, Manager at Holiday Inn Express Burnley, responded to this reviewResponded May 20, 2013

Thank you for your review it is much appreciated and we look forward to welcomeing you back to Burnley shortly

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Reviewed May 11, 2013 via mobile

This hotel was not easy to find, when we did arrive the hotel looked very presentable. The staff were friendly, when we got to our room the sofa bed was practically decrepit. The side came off and it had definitely seen its best. The tv was difficult to turn on and impossible to turn off despite using the remote and the on/off button on the tv. Eventually had to pull the electric cable out from the back of the tv.
Now the bed. It dipped so much in the middle we were touching all night. This did not give the best night sleep. Breakfast was basic but there was plenty if you wanted it. It would be very doubtful whether we would come here again.

  • Stayed: May 2013
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Thank Breckland2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this reviewResponded May 20, 2013

Thank you for your review and I am really sorry you found the hotel hard to find. Readworks at the top of the road will make this much easire and our new signage is already in place.

The beds are due for replacement and this work is about to take place during the summer. We are currently keeping a list of the rooms which would be completed as a priority, if you did not bring this to a member of staff attention during your stay prehaps you would be good enough to contact me at the hotel and let me know your room number.

Regards

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Reviewed May 9, 2013

Upon arrival there was a fracas in the car park which did not get us started very well, staff very pleasant, room clean and tidy, breakfast very good, so other than starting off badly we had a nice stay. the hotel was very busy.

Room Tip: rooms at the front of the hotel, noise from very busy road at the rear.
  • Stayed: May 2013, traveled with family
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Thank portmannroad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerian B, General Manager at Holiday Inn Express Burnley, responded to this reviewResponded May 20, 2013

Thank you for the review, I am pleased you enjoyed your stay.
We are unaware of any problem on the car park which is protected by CCTV . Guest security and safety is important and what ever the problem was the staff would have addressed it if you had brought it to their attention.
I do hope that this would not deter you frrom staying with us again in the future

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