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“Overpriced and terrible service”

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Last Drop Village Hotel & Spa
Ranked #1 of 1 Hotels in Bromley Cross
Reviewed January 4, 2008

I stayed here for one night on a business trip with a colleague in November 2007. At first sight the hotel looked promising. It's in a nice location on the edge of the Pennines and appears to have good facilities.

The rooms were the first disappointment. Cold and charmless with dark varnished wood furniture and poor lighting. This was suprising as (although only 3 star) the hotel seemed to market itself as a spa which implies a degree of comfort/luxury.

We had a pre-dinner drink in the bar where the barman seemed incapable of taking orders for more than one drink at a time and kept disappearing whilst serving us. We ate in the strangely decorated restaurant which I think is intended to be quaint and charming, filled as it is with various old knick-nacks, an assortment of pictures and a strange, stained glass partition topped with a thatched roof(!) but appeared to our eyes tired and tacky. It did, however, provide us with an entertaining half-hour playing "fantasy, lets redecorate this restaurant on a budget".

The food was good - they clearly have a competent chef here and this proved to be the only highlight of our visit. The waiting staff at dinner were numerous and polite if a little inefficient.

Breakfast proved a less pleasant experience. There were very few customers in the restaurant when we arrived with numerous staff (different from night before) milling about greatly pre-occupied by tasks other than serving. We were shown to a table by a waitress who did not explain where the breakfast buffet was (it isn't obvious) and when we requested freshly cooked breakfasts replied " oh, you want cooked do you?" - delivered in a tone of voice I think designed to indicate that she wasn't best pleased.

As two females, it was fascinating to observe the difference in service provided to two businessmen who entered the restaurant shortly after us. They were politely greeted, shown the location of the breakfast buffet, offered cooked breakfast and eagerly waited upon.

As we checked out, we were alarmed at the size of the bill. We queried this and it became clear that we had both been charged for 2 breakfasts each. This had been calculated on the basis that we had each occupied a double room. I regret to say that a refund was not immediately forthcoming and we were made to wait whilst the restaurant manageress was summoned to confirm that we were not lying and had not been accompanied to breakfast! A refund was eventually made.. after an humiliating wait. This made us very cross - we were treated like a pair of criminals, rather than paying customers. The receptionist and restaurant manageress were both surly and unapologetic. There was another younger receptionist on duty who was very polite and looked faintly embarrased by her colleagues behaviour.

I think the fundamental problems with this hotel is poor management and a lack of staff training. The staff are not given the means to do the job well and morale is clearly suffering as a result.

Needless to say, I am highly unlikely to ever stay at this hotel again.

  • Stayed: November 2007, traveled on business
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3  Thank Fairlocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,617 - 1,623 of 1,652 reviews

Reviewed October 16, 2007

It's not what you would expect from a high rated hotel. But, I love it. This was our second visit and it hadn't changed much. We requested the same room as our first stay and the staff was glad to help. If you are looking for old english then stay here. The courtyard is rustic and very comfortable. The staff pleasent and helpful. It's not a North American high class hotel, but for the charm and scenery it was a wonderful stay.

  • Stayed: September 2007, traveled as a couple
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1  Thank anniegoat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 18, 2007

We stayed here for 1 night and got a 2 for 1 deal for DBB for £99. On arrival we checked into our room (1st floor in the outide courtyard area) and were met with a couple of trays of dirty glasses outside our door, left from when the cleaners had cleaned the room. We contacted reception about this and they appologised and had the trays removed promptly. We felt the room itself was on the small side and tired looking, in need of upgrading.

We grabbed our costumes and decided to visit the spa area and what a lovely surprise we had. A large pool area with several family groups in but a doorway at the back of the pool area took you through to an adult only spa area - wow! Small outside heated spa pool which was really nice to swim in on such a cold evening. They also had a few different experience rooms - sauna, steam, aromatherepy. Generally a really nice and relaxing area that we weren't expecting and thoroughly enjoyed. Afterwards, we reatuned to our room and got ready for dinner. This was also a great surprise and we really enjoyed our 3 course dinner in the hotel restaurant. The service was fantastic and the food presentation and tasts was really excellent and throughly enjoyed by both of us. We then returned to our small, tired looking room and had a reasonably good night's sleep.

On the whole this is a really unique and lovely looking hotel, the facilities are really good and the food was amazing but the rooms need upgrading to make the experience fabulous across the board. We may return here one day and hope the rooms have been updated.

  • Stayed: January 2007, traveled as a couple
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Thank YvandCol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2007

Nice large bedroom, (ask for room 72 its the best one), very clean.

Leisure club and spa is excellent, felt very relaxed on my departure!

Dan from nights looked after us very well.

No problems at all.

  • Stayed: July 2007, traveled as a couple
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1  Thank leepinder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2007

Stayed here on business in May. Room was in the quadrangle on the top floor. The hotel is interesting with a 18th century village integrated - bit odd but nice. We got a good nights sleep, the food was fine, beer was good, service was fine.
Didnt go in the spa but it looked pretty good.

Over all I was pretty happy and would recommend this to anyone on business in Bolton

  • Stayed: June 2007, traveled on business
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Thank mlillywh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 6, 2007

On arrival there was no sign pointing directly to the hotel entrance so after driving around we eventually arrived at the reception. Were informed by the young recetionist that there were no non smoking rooms available but if we came back two hours later there would be a room available.

Two hours later we checked in again only to be given a smoking room! This room was number 02 in the courtyard. Dark and dismal, very small cluttered and very little light in the room. The bed sloped at an angle towards the bed head? It really did not look very clean. My advice is to stay in the main hotel!

Went to see reception and I informed the receptionist that we had been waiting two hours for a non smoking room, I was told that all no smoking rooms were taken? When I complained to the same girl who we first saw when we first arrived and that if there was no rooms available then we would cancel. The receptionist checked again and lo and behold there was a room available, we were given help by the friendly porter to carry the cases to our room on second floor. This room was so much better, clean and bigger with more light and overlooking the front of the hotel. The bathroom was also very good. Two bottles of water was provided but only two English teabags.

Plenty of menu choice in the very pleasant dining room. The meal however was nothing special and the service was not particularly good but the staff were pleasant and helpful. I ordered ribeye steak and was served sliced beef. There seemed to be no co-ordination with the service in the restuarant. We did ask for a table by the window but the rather aloof and smug maitre d' informed us that it was reserved but nobody sat there all night !

The drinks in the resturant were expensive with wine starting at £17 for a nondescript Cabernet Sauvignon and worse still, £4.55 for a three quarter bottle of warm still water.!!!!!

The English breakfast was excellent, fresh and hot and the tall white haired chef who was serving was first class, very cheerful and nothing was too much trouble, a credit to the hotel.

The grounds of the hotel are wonderful and it was lovely to relax in the sun in the gardens.

Despite the shortcomings of this hotel, it is a lovely place to visit and we would go again only if we were given the same room.

  • Stayed: May 2007
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4  Thank Bryyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2007

Hi

I too would not call this place a 4 star hotel but it has a quaint charm about it. The rooms aren't anything to get excited about but the pool and outdoor thermal pool were lovely. As for the restaurant, our starters and desserts were not very nice at all but the main course was lovely. Breakfast was nice too. A nice place to go if you can get a deal and you like to use the pool but I wouldn't pay full price for it.

  • Stayed: April 2007, traveled as a couple
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1  Thank alanacohen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Last Drop Village Hotel & Spa

Address: Hospital Road, Bromley Cross, Bolton BL7 9PZ, England
Location: United Kingdom > England > Greater Manchester > Bolton > Bromley Cross
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bromley Cross
Price Range: $91 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Last Drop Village Hotel & Spa 3*
Number of rooms: 131
Official Description (provided by the hotel):
This 3 star hotel is a collection of converted 17th-century farmhouses with 131 rooms, located on the edge of the Pennine Moors. Ideal for visiting Manchester, Bolton, Preston, Blackpool, Haydock Racecourse, Chester Zoo or the nearby Ribble Valley. 25 min from Manchester city centre and close to major road networks. Self contained conference centre accommodating up to 700 delegates. Courtyard Restaurant, Courtyard bar, Tea Shop, and Village Spa including indoor pool, technogym, sauna and beauty rooms. 24 hour room service, free parking. ... more   less 
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Also Known As:
Mercure Last Drop Village Hotel And Spa
Mercure Last Drop Village Hotel Bolton
Last Drop Village Bolton
Last Drop Hotel Bolton
Accor Last Drop Village Hotel

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