The food as with all Pizza Express restaurants was lovely. What ruined our experience was the poor service from our waitress. It seemed like we were forgotten about and the restaurant wasn't even busy. We weren't the only table that had been forgotten about and we could see other people getting annoyed too. We ordered our drinks and food at the same time about 5 minutes after sitting down. But 20 minutes later we were brought our starters by a different waitress but without our drinks, we mentioned this to her and she apologised and brought them straight over. A little bit later we were brought our main courses while our starter plates were still on the table and we had to move them for her. It seemed as though one of the waitresses was having to do everything. I have heard from many people they will not be returning to this restaurant due to simillar problems. I will continue to go to the Canterbury Pizza Express as it's my favourite place to eat and the staff can't do enough for you. It's a shame as many of the locals were excited about this one opening up.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.