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“Usual premier inn standard”

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Premier Inn Tonbridge Hotel
Ranked #2 of 4 Hotels in Tonbridge
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Usual premier inn standard”
4 of 5 bubbles Reviewed December 29, 2013 via mobile

Pros - room very clean, shower excellent, breakfast staff excellent, good parking

Cons - VERY hard bed, kids' beds very thin - you could feel the springs, furniture outdated, family room smaller than other premier inns.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank merenwen_elf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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311 reviews from our community

Traveler rating
    109
    90
    75
    19
    18
See reviews for
88
108
16
52
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Suffolk
Level Contributor
123 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed December 25, 2013

Good location right on the A21, lots of parking, restaurant next door, and as usual predictable hotel accommodation from Premier Inn. The bathrooms seemed recently modernised and everything worked well. A good night's sleep. Friendly reception. Modest vending machine for drinks/snacks etc.

Room Tip: None should be a problem.
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cicero57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed November 29, 2013

We have stayed in Premier Inn's all over the country and have always found them great. We stopped of here to break up our journey home . We arrived very late, after midnight, and were tired and in need of a good sleep. The welcome was good and as expected, as were the first impressions of the room.

The bed, however was awful. It was made up of two separate matresses pushed together. They were not the same size so there was a large ridge down the middle of the bed which made for a very uncomfortable and disturbed nights sleep.We booked about a week before and the rate was, i have to say quite high.

When we booked out were were asked how we enjoyed the stay and we said the bed was very uncomfortable. Full credit must be given to the staff who without hesitation or prompting aplogised and gave us a full refund under their Good Night Guarantee. A member of Hosuekeeping was at the Reception and said the room, 28, was one of three in the hotel where they were still waiting for the new beds. This does beg the question as to why they are still using this room when they know there will be complaints and they will have to offer refunds.

I am sure that once the new beds have arrived all will be fine......

Room Tip: Check it has the new beds !
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank simonharris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London.England
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed November 22, 2013

We had been booked in to this Premier Inn , the nearest to the church we were working in, work for Missio a worldwide charity. The room was booked and the hotel had agreed to an early breakfast which was included in the package. When we arrived the young receptionist first asked for some ID, he suggested a passport. We were 2 pensioners in our 70's and have never been asked for ID in ENGLAND. My husband showed his driving license which was all the ID we had with us. What are things coming to when an English elderly couple are asked for ID like this. Next we were told that we would have to pay for breakfast and that we could not have it until 8am (we needed to leave at 7am) I was really annoyed by this time, Premier Inn was never like this, will Missio staff wish to stay here again? I don't think so .I showed this young man the printout that stated that the meal was included in the room rate, he then arranged for a small meal to be in the fridge at reception in the morning. The meal was 2 dry crumpets, 1 dry croissant and butter, but no knife, 2 apples and 2 yoghurts. The room was OK and we slept well but we were VERY unhappy with our treatment by this young man.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Teresa747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Tonbridge Hotel, responded to this review, November 25, 2013
Thank you for taking the time to review your stay with us. At Premier Inn it remains our main objective to deliver a high standard of customer service in all our establishments and we do apologise that on this occasion we failed to achieve this. Please be assured that your feedback is very important as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
leeds
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
1 of 5 bubbles Reviewed November 11, 2013

Stayed here last weekend with my family for two nights.

We stayed in room number 9 which was a family room. Upon arrival it smelt damp, and the carpets were slightly damp, and there was condesation on the windows.

Upon returning to our room our bedding was also slightly damp.

Self admittedly I didn't complain initially but did raise the issue with a member of staff who apologised and resolved my complaint satisfactorily.

It is a shame as the staff at the hotel were extremely friendly and professional.

The breakfast was disappointing the coffee was in a hip flask and cold definiately not cost was advertisedinnthe premier inn brochure.

Thebreakfastwas cold and you had to regularly cleanup your plates to make room.

This has to be the worst experience we have ever had At a premier inn.

I would also advise that you take your an to toiletries no longer dove in the dispenser but some cheap soap!

I wouldn't recommend this hotel or the pub for a visit.

Room Tip: Don't visit
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helensmithLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidstone, United Kingdom
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 bubbles Reviewed November 11, 2013

We stayed here as a couple recently. Just to say that the hotel was fine, nice spacious room and very clean. It isn't what I would call a BUDGET price, however, with Premier Inn you do know what to expect and it is usually good, and all that is required for a comfortable stay. The Vauxhall Inn next door is nicely decorated and we met some friends for a convivial time at the bar.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dibza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oxford, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed November 2, 2013 via mobile

Having read previous reviews I had regretted booking breakfast , but it was fine, freshly cooked, friendly service, quick to arrive. Kids were given colouring stuff both at breakfast and in the Premier Inn which kept them quiet. Room was usual high standard, comfortable, quiet other than road noise. Friendly, helpful check in, would stay again.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bexjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Tonbridge Hotel

Property: Premier Inn Tonbridge Hotel
Address: Pembury Road, Tonbridge TN11 0NA, England
Location: United Kingdom > England > Kent > Tonbridge
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Tonbridge
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Tonbridge Hotel 3*
Number of rooms: 196
Official Description (provided by the hotel):
Less than ten minutes from Tonbridge town centre, Tonbridge Castle and Hop Farm Family Park ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Tonbridge Hotel Kent

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