Not usually one to promote negativity but as this site is for honest review, thought I should just provide a frank report of my experience staying here. This company's advert state's quite proudly that "everything is premier but the price". Well in my personal opinion, nothing is premier about this place, and certainly not the price. At a shade uder £90 for a very basic double room with breakfast in a very basic environment, this is far from competitive. If I was to state what I thought would be a fair price for this place as they do on that television programme (whose name I can't recall), I'd suggest that half that would be fairer.
Location isn't ideal if you aren't travelling by car - it's a short (£5) taxi ride away from Tonbridge station with no local amenities nearby.
In summary, the guy on reception was really helpful & friendly during check-in (and seemed always available), the bed was large but slightly hard (but in all fairness more than acceptable for a nights sleep) and pillows were comfy. However, room walls are very thin so you can hear conversations and television volume in the next rooms with ease and I was awoken in the middle of the night (this is mid-week) by a group returning to the next room very loudly. The bathroom was clean in general but the bath taps did contain that yellowey scum (limescale?) that builds over time following insufficient cleaning - inexcusable for a hotel in my opinion.
I borrowed an iron while there that must have been slightly faulty as despite my careful use of said iron, it leaked yellowey-grey water, unfortunately staining the pristine clean white shirt I had packed ready for a business meeting - meaning that as I was away from home without access to a back-up, I attended a profssional meeting with a stained and dirty-looking shirt. Far from ideal to say the very least!
In the morning, I had the breakfast that I had paid £8.25 for and frankly it was absolutely disgusting. You eat in the pub adjacent to the Premier Inn (the "Vauxhall Inn" from memory?) and this pub itself appears very nice, it was busy the previous evening and the dinner menu left in the bedroom appeared good. Unfortunately the pleasent appearence didn't extend to breakfast. It took over 15 minutes for any of the staff to actually take my breakfast order and this only happened when I gestured to one of them to ask if I could order. "In a minute" was his response, despite the fact that he was only laughing and joking with a colleague. When my order was taken, this same individual then returned to his colleagues to finish his jovial conversation for a few further minutes before taking my order through to the kitchen, frustrating given the fact that time was very much of the essence for me that morning. I'm not quite sure how you can go wrong with a cooked breakfast and it's very obvious that delicious products can be purchased at low cost at any supermarket, cooked with ease by anybody with basic cooking skills and then served to grateful customers who have paid for this "Premier breakfast" priviledge. On this basis it was disappointing to be served very poor tasting thin pork sausages and egg that tasted only of cooking oil/fat. Even a cup of coffee I had tasted disgusting, to the point where I thought that this must actually be a wind up (how can coffee actually be made to taste bad?) As the hotel is literally in the middle of nowhere, there aren't really any realistic alternative options so you basically have to pay for this overpriced for the quality and poor tasting fiasco or go hungry.
All in all a disappointing experience to say the least. It seems there aren't many hotel options in Tonbridge and it might be on this basis that Premier Inn allow this poor standard to prevail in this location. This is a real shame as with massive but easy to implement improvements to the breakfast offering and perhaps a small amount of internal refurbishment to improve sound-proofing (or even, dare I say it, using common sense and placing guests a few rooms apart when it is clear that the hotel is nowhere near full and equally clear that mid-week people might actually consider uninterupted sleep to be important), this place could be particularly handy for those travelling to Tonbridge on business. A real opportunity exists for a competitor to enter the area to provide a superior alternative at the same or similar price so the hotel management should seriously consider improving the offering of this hotel so that positive reviews of it start to prevail.
In my two star rating, I have deducting a star for the cost in relation to the quality of the environment, a star for the ironing-mishap and a further star for the quality of the breakfast given the lack of additional options.
- Official Description (provided by the hotel):
- Less than ten minutes from Tonbridge town centre, Tonbridge Castle and Hop Farm Family Park ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Premier Inn so you can book your Premier Inn Tonbridge Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn Tonbridge Hotel Kent