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“Modern Facilities.....but could do Better.”

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Holiday Inn Sittingbourne
Ranked #4 of 6 Hotels in Sittingbourne
Llanelli, United Kingdom
Level 6 Contributor
128 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Modern Facilities.....but could do Better.”
Reviewed July 14, 2014

We spent three nights at the hotel, with 5 colleagues, whilst attending the Kent Co Show. At first glance, the facility appeared very modern and impressive with a warm welcome at Reception.

The room, accessed with a card key, appeared very hi-tech and impressive with various light settings, electronic window blinds, air conditioning, a large comfortable bed, large tv and a modern glass-walled bathroom with an excellent shower. Unfortunately, the air conditioning was belting out hot air and the room felt like a greenhouse.The receptionist gave us a second card key and advised us to leave it in the slot in the room to allow the room to cool down. When we returned at midnight the heat was still unbearable. A very helpful member of the night reception staff was called to fix it but he agreed that the room heat was oppressive and moved us to another room.

Two other points about the room.The blinds came down automatically when we entered the room and it took us ages to figure out that they only opened via a discreet switch at the side of the bed. A notice pointing this out, or advice on check in, would have been helpful. Also, the fabulously modern glass walls of the bathroom, although opaque, did not, in our view, provide sufficient privacy.

The dining experience was very disappointing. Each morning we were politely welcomed to breakfast at the entrance desk and asked for our room numbers but, within a minute of entry, we were almost 'interrogated' about our room numbers again near the self service....on two mornings running....by an abrupt, short blond haired woman who has clearly been trained in airport security! Why do that?

Bar meals on our first night were distinctly below average with, amongst other things, wet Scampi and soggy chips. The main restaurant, on the second evening was even worse. A colleague and I ordered potato and leek soup and had to send them back as they were uneatable and positively vile.....how can 'any' chef ruin a simple soup? On the third night we arrived back hungry and tired but we were advised that there would be a delay in the dining room as they were busy catering for a coach load of foreign tourists .... so it was back to the bar meals again! Absolutely ridiculous.

On the positive side, I have to say that the reception staff were welcoming and charming and one waiter, John, impressed us all as he went out of his way at the bar and restaurant to attend to our needs, promptly resolve our dining issues and all with warmth, humour and a high degree of professionalism.

This is such an impressive hotel with fresh modern facilities and young staff who are obviously keen to impress but someone clearly needs to review the whole dining experience as well as how guests can better access the technology. If this was done, we would certainly consider a return visit.

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank YoohooWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this review, July 30, 2014
Dear Guest

Thank you for choosing the Best Western Plus Coniston for your accommodation needs and taking the time to post your very valuable review on Trip Advisor

Although, I was glad to see that overall you have given us a high score, I was disappointed to read about the issues you encountered with some aspects of your stay.

I have discussed all your comments, with Tracey, Operations Manager, who is always keen to receive constructive feedback, such as yours, which helps in putting things right.

Thank you for your kind and encouraging comments regarding the satff and our potential as hotel. I have shared this with the team, John in particular, who will be motivated to do better as they always strive to ensure all our guests have a great experience during their stay.

I look forward to welcoming you to the Coniston again for a far superior experience.
Kind regards
Mohammed Azam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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484 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Dutch first
  • English first
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  • German first
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English first
Lowestoft, United Kingdom
Level 6 Contributor
160 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed July 13, 2014 via mobile

Stayed for 4 nights on business and was quite impressed, much better than I had expected.

Rooms a decent size, comfy bed and very importantly a shower with good pressure, the air con was also very efficient.

Breakfast was excellent, good choice of food and all very tasty.

All of the staff that I encountered were friendly and helpful.

Downside, toilet flush very poor and took an age to refill, also hotel not in a particularly nice area, I went for a walk into the town and really did not feel safe.

I have booked again for a future business stay.

Stayed July 2014, traveled on business
Helpful?
Thank fishstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this review, July 30, 2014
Dear Guest

Thank you for choosing the Best Western Plus Coniston for your accommodation needs and taking the time to post a review on Trip Advisor

The team & I were delighted to read that you had a very enjoyable stay and found the facilities comfortable, staff helpful and the food tasty. The team strives to ensure all our guests have a great experience during their stay.

Please accept my sincere apologies regarding the flush taking a long time to re-fill. This has now been corrected by the maintenance

Thank you for your recommendations and we look forward to welcoming you back in the near future.

Kind regards
Mohammed Azam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 6 Contributor
317 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 205 helpful votes
Reviewed July 12, 2014 via mobile

I stayed here from the 30 June for 4 nights on business. I had a warm greeting from the receptionist. The room was a good size with very comfy bed. Just remember you will find you have electric blinds. You will find the switch by your beside. It was a bit annoying every time you entered the room it was a bit annoying has they automatically close.
What stood out for me was the breakfast staff. They were so friendly and catered for my gluten free diet. I travel a lot and usually you find breakfast staff miserable.
The fire alarm went off but staff did apologise.
If you are looking for a supermarket turn left out of the hotel and keep walking fit about 10 minutes on the right hand side you will find a Tesco.
I would definitely come back.

Stayed July 2014, traveled on business
Helpful?
Thank CillaA_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this review, July 13, 2014
Dear Guest

Thank for choosing the Best Western Plus Coniston for your accommodation needs and taking the time to post a review on Trip Advisor

The team & I were delighted to read that you had a very comfortable stay and found the staff friendly and responsive to your paricular needs.

I have passed on all your comments to the team who strive to ensure all our guests have a great experience during their stay.

Thank you for your recommendations and we look forward to welcoming you back in the near future.

Kind regards
Mohammed Azam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
High Wycombe, United Kingdom
Level 4 Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 8, 2014

The bedrooms are modern, very comfortable, great mattress( not soft). As I am noise averse, the front desk staff were brilliant in sorting out the perfect room for our stay. Despite there being a wedding on the Saturday of our stay and another function on the Sunday there was minimal disturbance.
Breakfast was excellent for me, Our included dinner gave a very good choice from 3 options. I really enjoyed all the evening meals.
I cannot praise the staff too highly. They sorted out any issues promptly. I must mention one young lady on Sunday night, serving on the carvery buffet, who took the time to chat to me about the Dickens festival at Rochester( which I will try to attend next year).
The hotel itself is in a very built up densely housed area. However, the hotel is great for a town
with easy access to so many interesting places to visit in Kent.

Room Tip: I like quiet so room 240 was perfect.
See more room tips
  • Stayed July 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Karenb001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this review, July 13, 2014
Dear Guest

Thank for choosing the Best Western Plus Coniston for your accommodation needs and taking the time to post a review on Trip Advisor

The team & I were delighted to read that you had a very comfortable stay and found the food good and the staff helpful. The team strives to ensure all our guests have a great experience during their stay.

Thank you for your recommendations and we look forward to welcoming you back in the near future.

Kind regards
Mohammed Azam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby
Level 5 Contributor
71 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 6, 2014

This hotel is billed as one of the best in the sittingbourne area. It is very modern and would not be to everyones taste, especially the glass walls of the bathroom. There is no privicy with this set up. The food on the night of my stay was very poor and I ended up not eating my main in the end. The waiting staff did everything they could to rescue the situation but the chef just was not up to the job, although it appears he has been there over a year already. You would think he could cook a steak and a few chips easy enough. Extra £9 for this as well.

In fairness I did not get charged for any food nor my bar bill so by way of trying to put things right they did everything they could. Thank you for your efforts.

I would suggest a better chef and this hotel could earn the title of the best hotel in the area.

Room Tip: If they have any rooms with proper walls seperating the bathroom from the bedroom go for that.
See more room tips
  • Stayed July 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FiltaGroup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this review, July 13, 2014
Dear Guest

Thank for choosing the Best Western Plus Coniston for your accommodation needs and taking the time to post a review on Trip Advisor

I was sorry to hear that your dining experience was no to the standards we strive for and I have discussed your feedback with the Chef with a view to improve consistency.

I was glad to read that the staff tried to put things right before you left the hotel.

I trust we will have the opportunity to welcome you back for a better and superior experience

Kind regards
Mohammed Azam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton and Hove, United Kingdom
1 review
Reviewed July 2, 2014

Just experienced a great weekend at this Hotel with my husband, sister and brother in law. Very comfortable, clean modern room. The Staff were fantastic very accommodating friendly and nothing was too much trouble. We had fun. A great big thank you especially to Tracey, Jane and Renata for everything. We would recommend this Hotel and defiantly use again. Thanks again - The Commandos - you know who we are Tracey xxx

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GRACE427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohammed A, General Manager at Holiday Inn Sittingbourne, responded to this review, July 13, 2014
Dear Guest

Thank for choosing the Best Western Plus Coniston for your accommodation needs and taking the time to post a review on Trip Advisor

The team & I were delighted to read that you had a very comfortable stay and found the staff helpful. The team strives to ensure all our guests have a great experience during their stay.

I have passed on your kind comments to all staff and especially to those mentioned by name

Thank you for your recommendations and we look forward to welcoming you back in the near future.

Kind regards
Mohammed Azam
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Sittingbourne

Property: Holiday Inn Sittingbourne
Address: 70 London Road, Sittingbourne ME10 1NT, England (Formerly The Coniston Hotel)
Phone Number:
Location: United Kingdom > England > Kent > Sittingbourne
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Sittingbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Sittingbourne 3.5*
Number of rooms: 79
Reservation Options:
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Also Known As:
Holiday Inn Sittingbourne Kent

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