Arrived 10pm Friday evening. Super welcome from professional and helpful member of staff who confirmed that room service was available, full menu til 10:30, and asked if I d like a paper in the morning (to which I answered in the affirmative).
Funky styling/decor, comfortable bed, nicely appointed bathroom.
Sadly, no guide to services, operating systems etc restaurant/breakfast times in the room. The was TV functional, no Sky or even Freeview/iplayer/on demand services (though when was turned on it did s
Display some info about services and systems it wasn't interactive so one had to watch the entire, slow, brief, and try to catch the info one required).
I called Room Service, for over two minutes, no response, so I called Reception to place a meal order. Once again a very warm service, she happily to my order..but then called me back, room service full menu finishes at 10. So I ordered a sandwich, which was delivered promptly.
Saturday morning, no paper delivery, despite not leaving my room til 10 (the paper was in Recpetion, no one had had time to deliver it to my room). Shame, as I'd be looking forward to a cup of tea and reading the paper in bed. I skipped breakfast.
Saturday evening, I called Room Service, no response, despite holding on to the ringing line for over 3 minutes. Once again I called Reception to place my meal order...which was swiftly and professionally delivered.
Oh, the menu for Room Service meals is in the room, but printed in a sheet of paper, not laminated, not presented nicely at all...just a sheet of paper, which included no suggestions as to times food was available (except that certain foods options were available 24hours a day).
Sunday morning, no paper delivery,'and them the wrong one waiting for me at reception.
Breakfast, had to wait two minutes before anyone noticed I was waiting to be seated. Very warm service again, all the staff really do make up for the shirt comings with their warmth. Breakfast options Ok, truly just OK. Limited prepared fruit available, just a bowl of whole fruits would have been appreciated , even if just apples and pears (this hotel is in Kent, in the garden of England, and fresh, local fruit is undoubtedly available), and the vienoisery (sp) was very sparse, no croissants in evidence, and some half hearted rolls, really not up to scratch.
I don't want to be overly critical, because the staff and environ' really we're exactly what I needed...but the lack of attention to the details really let this hotel down. Which is a shame.
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- Also Known As:
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