I have been going to this chippie for around 5 months and travel all the way from Broadstairs. T he first 3-4 weeks we went the food and service was excellent and I even complimented them for their fish & chips. Unfortunately, now and again the quality of the fish was starting to get substandard and wasn't very fresh anymore. Last week I took back a piece of medium cod, which according to the owner was a tail-end and it was very grey inside, with hardly any flesh.
I kindly asked for a replacement and was told there was nothing wrong with the fish and ordered out of the shop and was told by his wife.. "that I was a very rude man".
As I was a regular there and travelled quite a few miles, I thought they would have been understanding & apologetic. However, this was the complete opposite and if you complain be prepared for verbal abuse and ordered out of the shop, as they can't take any CRITICISM.