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“Good service, but sleep experience needs improvement”
Review of Smiths Court Hotel

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Smiths Court Hotel
Ranked #6 of 12 Hotels in Margate
Certificate of Excellence
Reviewed April 11, 2011

A group of us stayed at Smiths Court after a wedding in Margate. The staff were very helpful and friendly, but to be honest, our party didn't really test the limits of customer service.

The rooms were clean but really hot and stuffy. We were in a back room with a single window at the end of a long kitchenette. There was a celing fan, but it was very noisy which made the night very uncomfortable temperature-wise as we could not leave it switched on. The bed was rather hard which we found uncomfortable (and yet I'm a fan of a firm mattress.)

The bathroom was clean and had plenty of towels/toiletries etc, but the decor was not pretty. The suite was what can only be described as 'mud' coloured. Definitely an opportunity for an update.

The breakfast was good, although there was a steer to less sausage and bacon and compensation with a lot of beans and tinned tomatoes. The balance could have been a little more even!

Overall this was a decent place to crash after a night out. Ticked most boxes. My biggest gripe was the stuffiness of the room and the hardness of the bed. This impacted the quality of sleep achieved. (Or not)

  • Stayed: April 2011, traveled with friends
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1  Thank RayRayNog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyBurton, General Manager at Smiths Court Hotel, responded to this reviewResponded April 24, 2011

Thank you for your feedback and review of the hotel. The previous owners have handed the running over to their daughter and her fiance, and they are in the process of reviewing all rooms to see any that need improvements. We are happy that you found our staff helpful and friendly, as we pride ourselves on customer service. Once again, thank you for your feedback.

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380 - 386 of 416 reviews

Reviewed April 2, 2011

When searching for a hotel in Margate the Smiths Court looked the best out of a very bad bunch. The hotel was clean but the corridors and rooms were a little tired and dated. The downstairs was better; there were comfy chairs with a bar and a very nice orangery to eat in for either dinner or breakfast. The breakfast was very nice and plentiful; the staff were very friendly and the fact that we were able to have a drink in the bar on our return from a night out was great. Good hotel if you are going to a gig at the Winter Gardens as you can walk there from this hotel.

  • Stayed: March 2011, traveled as a couple
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1  Thank Westmalling66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyBurton, General Manager at Smiths Court Hotel, responded to this reviewResponded April 24, 2011

Thank you very much for the review. We are pleased that you enjoyed The Orangery restaurant attached to the hotel, as we are working hard to make this a fine dining venue. We are also pleased that you enjoyed staying here after the Winter Gardens, as we are keen to share our theatre package. We are about 10 minutes walk away from the Winter Gardens, and an additional 5 minutes from the new Turner Contemporary.

We are hoping that the area is improving on a weekly basis, and the area is slowly improving. We like to think that for anyone visiting the Old Town of Margate, The Winter Gardens, or Turner Contemporary, we are perfectly placed.

We appreciate the time you have taken to give us feedback, so thank you very much indeed.

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Reviewed April 2, 2011

On 19/3/2011 at 3.00pm i got married and every bride dreams of her perfect day and smiths court made that happen by being on hand on the run up to the wedding to change a few things, like we all have fussy eaters and they accomadated with no hesitation. I had the bridal room from 11.00am and could watch my day progress and did'nt have to worry about being there on time. The food was excellent and there was plenty on the plate and the buffet was excellent and the staff could not have done any more for us.I would recommend Smiths Court to furture brides and grooms and have the perfect day i had thank-you Smiths Court.

  • Stayed: March 2011, traveled as a couple
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1  Thank KentTrimar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyBurton, General Manager at Smiths Court Hotel, responded to this reviewResponded April 24, 2011

We are so pleased that you enjoyed your special day with us. We have worked hard to make sure that we can provide anything required, and to ensure that the bride and groom feel like they have a smooth day, and we are glad that this was how you felt with us. It makes the job worthwhile when we see how happy our wedding couples are.

Thank you so much for your positive feedback, we have passed it on to the staff, and will continue to work hard to maintain our high standards.

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Reviewed March 4, 2011

We have atayed at Smith's Court on two occasssion now.The first was pot luck from the internet.And what a suprise to find this gem in Margate. Excellent location 10 mins walk to centre and 2 mins to the beach.Our second stay was due to their wonderful chef.! All home made, local produce. A well thought out menu. We had diner, bed and breakfast each time and could not fault a thing. . and very staff helpful too.

  • Stayed: February 2011, traveled as a couple
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2  Thank NightsAway88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyBurton, General Manager at Smiths Court Hotel, responded to this reviewResponded April 24, 2011

Thank you very much for your review. We are so pleased that you find the staff helpful, as we are keen to provide excellent customer service. We are also very happy that you enjoyed eating in The Orangery restaurant, and it's great that you liked our local, fresh produce and menu choices. To let you know, we have recently launched our Spring menus.

Please feel free to follow the hotel (Smiths Court Hotel) or The Orangery Restaurant (The Orangery) on facebook for the latest deals and menus, and we look forward to welcoming you again soon.

I have shared your review with our staff, and they and I thank you for your kind words.

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Reviewed January 8, 2011

Definitely recomended for dining in the Orangery and staying overnight. This was our second stay and once again, all the staff were very friendly and helpful. There is a large bar / lounge area where you can enjoy a relaxing drink looking out to sea and even play one of the free games left out such as scrabble, dominoes, trivial pursuit e.t.c. The hotel was very clean throughout and our room was spacious, well equiped and also overlooked the sea, which you could enjoy from the balcony. We had a party in the Orangery where the food served was of a very good standard. The breakfast was also served in the same light and open restaurant, with a varied choice and freshly cooked. Will definitely consider visting for a 3rd time!!!

  • Stayed: January 2011
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2  Thank sian2106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyBurton, General Manager at Smiths Court Hotel, responded to this reviewResponded April 24, 2011

Thank you so much for your charming review. We are so glad that you enjoyed The Orangery, and I have passed your message to our chefs who are delighted.

It is great that you enjoyed the party that was held, as we try to make sure that all functions that we hold are perfect for the attendees.

We are also very happy that you enjoyed the rooms, lounge area and the sea views, as this is one of our greatest features.

We would welcome you back for a third time, and look forward to your next stay with us.

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Reviewed December 10, 2010

Scruffy horrible hotel in a horrible location. stayed here with a coach party and wish i hadn't. dated horrible rooms, awful smell throughout. Abysmal food.
i had the misfortune of meeting the owner the day i left, and i can see why the staff were so miserable, what a little hitler! the way she spoke to both staff and guests is unforgivable.
horrible horrible place, run by an equally horrible woman
There were two members of staff who were very good, justin(?) the barman, and philip(?) the night porter were attentive and deserved to be in better surroundings.
the rest deserved to be where they are.
I cant stress enough how bad this place is, please never stay here for your own sake.

daniel

  • Stayed: December 2010, traveled with friends
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6  Thank danshivers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyBurton, General Manager at Smiths Court Hotel, responded to this reviewResponded April 24, 2011

We are terribly sorry that you didn't enjoy your stay at Smiths Court. I can only say that the hotel has changed hands from 1st February - it is now run by Ann's daughter and her fiance. Our food is almost universally praised, even by members of the same coach party that you travelled with, and the staff are generally praised by all who stay as well. We welcome your praise for Justin, and he has won awards for his great customer service in the past, and we believe that all our staff meet the standards that we expect. Thank you for your feedback

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Reviewed November 17, 2010

As many reviewers suggest, the hotel is a little tired and needs a facelift, but then so does the whole of Margate. My room (though hard to locate in the rabbit warren) was adequate enough for a group rate £40 B&B, although those of my compatriots were described as 'shoeboxes'. The staff are helpful and pleasant and the excellent breakfast served in the Orangery was most welcome. If you are overnighting in Margate I would imagine this is as good a place as any!

  • Stayed: October 2010, traveled with friends
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2  Thank Chingachgook2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Smiths Court Hotel

Address: 21-27 Eastern Esplanade | Cliftonville, Margate CT9 2HL, England
Location: United Kingdom > England > Kent > Isle of Thanet > Margate
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites
Hotel Style:
#2 Family Hotel in Margate
#3 On the Beach Hotel in Margate
Price Range: $63 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smiths Court Hotel 3*
Number of rooms: 43
Official Description (provided by the hotel):
A beautiful Edwardian hotel, with 43 rooms. A number of single, double, twin, and family rooms. Also sea-view rooms available, or executive rooms and family suites. Full disabled access to the hotel, and specifically designed disabled rooms available. Free off-street parking, and plenty of free on-street parking outside. Eat in The Orangery restaurant attached, with a great sea view and stunning marble floors. Sit in our lounge and watch the sea, have a drink or afternoon tea. At Smiths Court, the only thing we overlook is the sea... ... more   less 
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Also Known As:
Smiths Court Cliftonville
Smiths Court Hotel Margate, Kent

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